Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K, renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What We Need:

The Customer Success Associate is responsible for handling more complex customer service issues, including VIP tickets, time-sensitive requests, and advanced troubleshooting. Associates in this role are expected to contribute significantly to team projects, such as process improvement initiatives, product launches, and customer experience enhancements. This role requires a deeper understanding of company products and services, as well as the ability to mentor team members

What You Will Do:

Customer Support and Issue Resolution

• Deliver timely, accurate, and respectful follow-up to customer questions and issues, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve advanced technical issues on PCs, Sony, and Microsoft consoles, leveraging in-depth product knowledge.
• Respond to VIP customer inquiries and handle time-sensitive requests with professionalism and urgency.
• Serve as an escalation point for Tier I associates, providing guidance and support to resolve challenging issues.
• Take ownership of customer service incidents, ensuring successful resolution and follow-up.

Content Moderation and Compliance

• Perform User Generated Content Moderations for various titles, ensuring compliance with company guidelines.

Collaboration and Cross-Department Coordination

• Collaborate with internal departments to address customer concerns and improve service delivery.

Special Projects and Knowledge Base Contribution

• Assist with special projects, such as mobile soft launches, Knowledge Base updates, and customer feedback analysis.
• Contribute to team projects by identifying areas for improvement, proposing solutions, and implementing changes.

Who Would Be A Great Fit:

Behavioral

• Demonstrate the ability to identify and address routine problems without requiring supervision. Apply critical thinking and past experience to resolve issues efficiently, ensuring minimal disruption to workflows.
• Communicate clearly and professionally with colleagues across different teams or departments. Ensure that information is shared accurately and in a timely manner, fostering collaboration and alignment on shared goals.

Technical

• Efficiently manage tasks, prioritize responsibilities, and ensure timely completion of deliverables with minimal errors.
• Apply technical knowledge and skills effectively to complete routine tasks.
• clear, accurate, and relevant information to address inquiries or concerns. Resolve issues promptly, ensuring a positive customer experience and maintaining trust.

Leadership

• Provide guidance, support, and training to less experienced team members.
• Effectively mediate and resolve minor disagreements or misunderstandings within the team.

Strategic Influence & Business Acumen

• Understand the key stages of project or product development, including planning, execution, and delivery.
• Ensure that all work adheres to company policies, industry standards, and legal requirements.

Required Qualifications, Knowledge, and Job-Related Skills

• Demonstrated success in resolving complex customer service needs, preferably within the video game industry
• Proven track record of resolving customer service needs of varying complexity in video games or related products and demonstrated ability to troubleshoot and resolve advanced technical issues.
• Operates independently, managing multiple priorities effectively.
• Demonstrated leadership by mentoring junior team members and fostering a culture of continuous improvement within the team.
• Reliable and able to work scheduled shifts, including weekends and holidays.
• Strong communication skills in English, both written and verbal, to clearly document findings and provide feedback to level appropriate audiences.
• Strong analytical skills, attention to detail, creative problem-solving skills, organizational abilities, and a sense of ownership over assigned duties.
• Positive attitude along with flexibility, dependability, and excellent interpersonal skills, including the ability to collaborate effectively within a team environment.
• Technical Skills:
  • Basic technical proficiency with PCs and gaming consoles.
  • Familiarity with MS Office and G Suite products.
• Physical requirements include the ability to:
  • Lift up to 20 lbs. unassisted or assisted occasionally.
  • Stand, sit, and walk for prolonged periods of time.
  • Move between three separate floors as needed.
• CEFR C1 (Advanced) level of English proficiency or higher

Please ensure your CV is submitted in English, as non English CVs will not be reviewed.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee; other tasks and duties may be assigned or reassigned as needed.

2K is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. Employment at 2K is considered at-will, except where prohibited by state legislation. Compensation and job postings may include disclosures required under state pay transparency laws.

2K is an Equal Opportunity Employer, committed to creating an inclusive work environment free from discrimination based on race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

#LI-Onsite

WHO WE ARE

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

ABOUT THE ROLE

As part of 2K’s Global Loc 2.0 strategy, the Content Localization (CLOC) team is scaling its leadership capabilities to ensure consistent, high-quality language execution across all titles and content types. We are seeking an Assistant Manager, Content Localization to provide day-to-day oversight of language teams, support operational planning, and guide the execution of localization content workflows in alignment with 2K’s linguistic standards.

This role is ideal for someone with deep language expertise and growing leadership experience, ready to take on people management responsibilities while continuing to support execution and operational coordination.

WHAT YOU’LL DO

●      Manage a small team of Language Leads, Linguistic Specialists, or reviewers, ensuring alignment with project timelines, quality standards, and content consistency

●      Coordinate daily language production across text, UI, VO scripts, and marketing copy, partnering closely with Localization Producers and content teams

●      Support issue resolution and escalation around terminology, tone, style, and cultural appropriateness, conferring with more senior CLOC leadership on complex matters

●      Track delivery progress, bug triage loops, and localization review milestones, ensuring clear documentation and prioritization

●      Ensure team members have the tools, guidance, and context needed to execute effectively

●      Provide performance input and mentorship for direct reports, supporting training, onboarding, and development conversations

●      Collaborate with cross-functional partners (LQA, VO, Marketing Loc) to ensure consistent content flow and terminology alignment

●      Recommend modest process improvements to improve consistency, task clarity, and cross-team efficiency

●      Participate in hiring and onboarding activities for new linguistic contributors

●      Ensure shared content resources (style guides, glossaries, reference documentation) are maintained and communicated effectively

●      Represent your language teams in planning meetings, sprint reviews, or milestone retrospectives as needed

WHAT YOU BRING

●      Experience in content localization or linguistics, ideally in games, media, or entertainment

●      Strong understanding of language quality principles, including tone-of-voice, transcreation, and cultural nuance

●      Familiarity with localization tools such as CAT platforms, terminology management systems, Jira, Confluence, and CMS tools

●      Proven ability to manage schedules, track tasks, and support language execution across multiple workstreams

●      Prior experience mentoring or guiding peers, or managing small teams

●      Excellent communication skills and attention to detail

●      Fluent in English; fluency in at least one supported language is strongly preferred

●      Bachelor's degree in linguistics, translation, localization, or a related field preferred

WHY JOIN US?

As an Assistant Manager in the Content Localization team, you’ll help lead the daily language execution that shapes how 2K’s stories are told and experienced worldwide. You’ll support the growth of talented linguists, strengthen team operations, and help ensure that our content hits the right tone, every time, in every region.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. 
#LI-Onsite

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What You Will Do

• Execute test passes on localized builds to verify linguistic, functional, and visual accuracy
   
• Identify and log localization bugs—ranging from translation issues to UI problems—using detailed, reproducible steps
   
• Ensure consistency in spelling, grammar, terminology, tone, variable usage, and cultural appropriateness
   
• Edit or propose fixes to objective linguistic issues directly in text management systems (where applicable)
   
• Support glossary and style guide validation as part of broader quality review cycles
   
• Follow documented test plans and contribute to test case creation and improvement
   
• Assist in evaluating localization quality against first-party standards, platform-holder terminology, and branding requirements
   
• Review localization tickets or player reports, helping reproduce and escalate verified issues
   
• Participate in LQA team standups, bug triage, and milestone QA reviews
   
• Stay current on key project terminology and serve as a resource for your native language German

Requirements

• Native fluency in your supported language German
   
• Strong written and verbal English communication skills
   
• 1–2 years of experience in LQA, functional QA, translation, or related academic work
   
• Familiarity with QA and localization workflows, including bug logging and test execution
   
• Knowledge of JIRA, bug tracking platforms, or text management systems
   
• Comfort with Microsoft Office, Google Workspace, and version control platforms
   
• Proactive, detail-oriented, and organized, with a collaborative mindset
   
• Ability to work under deadlines, follow instructions, and ask questions when needed
   
• Bachelor's degree or equivalent experience required

Bonus Points

• Exposure to localization or CAT tools (e.g., Trados, MemoQ, XLOC)
   
• Experience with game consoles, mobile platforms, or game development terminology
   
• Familiarity with first-party certification standards (Sony, Nintendo, Microsoft)
   
• Experience editing dubbing scripts or reviewing voiceover in your native language German
   
• Passion for video games and cross-cultural storytelling

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. 

#LI-Onsite

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

What You Will Do

• Execute test passes on localized builds to verify linguistic, functional, and visual accuracy
   
• Identify and log localization bugs—ranging from translation issues to UI problems—using detailed, reproducible steps
   
• Ensure consistency in spelling, grammar, terminology, tone, variable usage, and cultural appropriateness
   
• Edit or propose fixes to objective linguistic issues directly in text management systems (where applicable)
   
• Support glossary and style guide validation as part of broader quality review cycles
   
• Follow documented test plans and contribute to test case creation and improvement
   
• Assist in evaluating localization quality against first-party standards, platform-holder terminology, and branding requirements
   
• Review localization tickets or player reports, helping reproduce and escalate verified issues
   
• Participate in LQA team standups, bug triage, and milestone QA reviews
   
• Stay current on key project terminology and serve as a resource for your native language Russian
   

Requirements

• Native fluency in your supported language - Russian
   
• Strong written and verbal English communication skills
   
• Experience in LQA, functional QA, translation, or related academic work
   
• Familiarity with QA and localization workflows, including bug logging and test execution
   
• Knowledge of JIRA, bug tracking platforms, or text management systems
   
• Comfort with Microsoft Office, Google Workspace, and version control platforms
   
• Proactive, detail-oriented, and organized, with a collaborative mindset
   
• Ability to work under deadlines, follow instructions, and ask questions when needed
   
• Bachelor's degree or equivalent experience required
   

Bonus Points

• Exposure to localization or CAT tools (e.g., Trados, MemoQ, XLOC)
   
• Experience with game consoles, mobile platforms, or game development terminology
   
• Familiarity with first-party certification standards (Sony, Nintendo, Microsoft)
   
• Experience editing dubbing scripts or reviewing voiceover in your native language Russian
   
• Passion for video games and cross-cultural storytelling

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. 
#LI-Onsite

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

What You Will Do

• Execute test passes on localized builds to verify linguistic, functional, and visual accuracy
   
• Identify and log localization bugs—ranging from translation issues to UI problems—using detailed, reproducible steps
   
• Ensure consistency in spelling, grammar, terminology, tone, variable usage, and cultural appropriateness
   
• Edit or propose fixes to objective linguistic issues directly in text management systems (where applicable)
   
• Support glossary and style guide validation as part of broader quality review cycles
   
• Follow documented test plans and contribute to test case creation and improvement
   
• Assist in evaluating localization quality against first-party standards, platform-holder terminology, and branding requirements
   
• Review localization tickets or player reports, helping reproduce and escalate verified issues
   
• Participate in LQA team standups, bug triage, and milestone QA reviews
   
• Stay current on key project terminology and serve as a resource for your native language French
   

Requirements

• Native fluency in your supported language French
   
• Strong written and verbal English communication skills
   
• 1–2 years of experience in LQA, functional QA, translation, or related academic work
   
• Familiarity with QA and localization workflows, including bug logging and test execution
   
• Knowledge of JIRA, bug tracking platforms, or text management systems
   
• Comfort with Microsoft Office, Google Workspace, and version control platforms
   
• Proactive, detail-oriented, and organized, with a collaborative mindset
   
• Ability to work under deadlines, follow instructions, and ask questions when needed
   
• Bachelor's degree or equivalent experience required
   

Bonus Points

• Exposure to localization or CAT tools (e.g., Trados, MemoQ, XLOC)
   
• Experience with game consoles, mobile platforms, or game development terminology
   
• Familiarity with first-party certification standards (Sony, Nintendo, Microsoft)
   
• Experience editing dubbing scripts or reviewing voiceover in your native language French 
   
• Passion for video games and cross-cultural storytelling

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. 
#LI-Onsite