Trust & Safety Specialist (E-Commerce)

Location: Hanoi, Vietnam

Workplace Type: Hybrid

Job Summary

As the Trust & Safety Specialist, you will oversee fraud management, risk control, and compliance operations. You will be responsible for defining risk appetites, building and optimizing risk models, ensuring trademark protection, and leading a team of specialists to mitigate (fraud/security/financial/compliance) risks on Platform Ecommerce.

Fraud Management & Risk Control

• Define, monitor, and independently challenge the fraud risk appetite and the effectiveness of preventive controls.
• Actively identify early signs of fraud and platform security risks (including out-of-process risks) to promptly implement countermeasures.
• Utilize data-driven approaches to build, evaluate, and optimize rule-based models or risk scoring/behavioral models (leveraging Machine Learning, Python, SQL, or AI) - or understand comprehensive methodology, project owner to coordinate with cross team to build (DA, IT team).
• Leverage data and analytical tools to detect fraud patterns and propose actionable preventive and corrective measures.
• Establish a framework for quarterly/semi-annual audits to review the effectiveness of rule-based models, risk models, processes, and policies, driving continuous improvement proposals.

Compliance & Trademark Protection

• Detect, investigate, and mitigate trademark and intellectual property (IP) infringement issues on E-commerce platforms.
• Work closely with cross-functional teams to resolve violations and strictly enforce compliance standards.
• Proactively research and update regulations and policies to enhance existing processes and mitigate risks related to copyright/trademark infringement.

Leadership & Cross-functional Projects

• Lead a small team (Fraud / Risk Specialists) and collaborate directly with cross-functional stakeholders.
• Manage related projects related to Fraud, Risk, or Compliance, especially when expanding into new products or markets.
• Act as an internal advisor on risk management and fraud prevention strategies.

Requirement

• Minimum 3 years of experience in Fraud Management / Risk / Compliance, preferably in E-commerce, Fintech, Payment, or Cross-border trade.
• Strong knowledge of fraud detection, KYC, payment risk, order review, and trademark/IP compliance on Ecommerce platform. 
• Proficiency in data analysis (SQL, Python, Power BI) and fraud monitoring tools is a plus.
• Excellent problem-solving and decision-making skills in fast-paced, high-pressure settings.
• Excellent communication and cross-functional collaboration skills.
• Professional certifications (e.g. Fraud Risk Management, Certified Fraud Examiner (CFE), FRM, CFA, Cybersecurity) would be advantageous.
• Experience in risk management at e-commerce/platform companies is a strong plus. 
• Previous experience in team management is a plus.

Benefits

• Competitive monthly NET salary, transparent and fully take-home
• Up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.
• 12 days of paid annual leave, in addition to public holidays
• Flexible working hours, Monday to Friday – weekends are fully yours
• Annual health check-ups
• Social insurance coverage in compliance with Vietnamese labor regulations
• Company-sponsored sports clubs to support both physical and mental well-being
• Regular company trips and team bonding activities
• Clear and accelerated career development and promotion pathways
• Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured