Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C005029

Role Duties and Responsibilities

• Manage assigned service(s) to ensure Service readiness at a level specified in the SLA by ensuring the availability and support delivered to customer through close co-ordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC);
• Drive Continuous Service Improvements by providing recommendations to the Principal Service Manager and action agreed items accordingly;
• Review, develop, enhance Service Models and support documentation for customers, operations, maintenance and training;
• Analyse and report on Incidents, Service Request and Changes on weekly, Monthly and Quarterly basis;
• Work with stakeholders including Customers, External Service Providers, NCIA Engineers and Senior management to ensure Services are delivered to meet customer needs an SLAs;
• Conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required;
• Provide support to project managers as required to ensure Service Requirements, Changes are captured, and transitioned into service successfully;
• Manage the Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for;
• Drive the development and control of the annual Service budget with the support the Principal Service Manager;
• Manage contractor support resources and acceptance of services of contractors;
• Provide input to the Principal Service Manager for the Quarterly SLA report;
• Assess of manpower and O&M budget requirements;
• Perform other duties as may be required.

Essential Skills, Experience and Certifications

• Essential skills and Education:
  • A minimum requirement of a bachelor's degree at a nationality recognised/certified University in a related discipline and 5 years post-related experience as set out in the Duties;
  • Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive expertise in duties related to the function of the post;
  • Service Management: Strong Service (Delivery) Management experience with at least ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions;
  • Develop/Improve Service Models, support documentation for operations, maintenance and training along with providing recommendations and actioning Continuous Service Improvements;
  • Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor;
  • Thorough experience in Service Transition, Configuration Management and Change Management processes and tools;
  • Experience in roles requiring significant business and managerial skills, such as contingency planning and implementation; budget planning & control, preparation, and execution;
  • Manage small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
  • Experience in roles with requirement to display report writing and presentation skills
• Desirable Experience and Education:
  • Service Management professional: ITIL Expert /Managing Professional with strong experience of management of service, Service Design, Transition and Continuous Service Improvement of services.

Proven success in Service Delivery an operational, technical team lead and service manager;

• Strong demonstratable experience in Continuous Service Improvements.
• PRINCE 2 Foundation level or PMI PMP;
• MSP Foundation.
• Management of Risk Foundation;
• Demonstrable evidence in maintaining knowledge of advances in Information Technology;
• Familiarity with military telecommunications and information systems; VLF to Satellite EHF.
• Member of a recognized professional body or institution;
• Prior experience of working in an international environment
• Desirable experience of working in environment with both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

Working Location

• Braine-l'Alleud, Belgium.

Working Policy

• On-site.

Travel

• Possible travel to other NCIA sites within Belgium up to 2 - 3 times per month.

Security Clearance

• Valid National or NATO Secret personal security clearance.