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Sobre esta vaga de Service BDC Representative na LAcarGUY

LAcarGUY · Presencial · Toyota of Hollywood

Toyota of Hollywood is an innovative and highly respected leader in the automotive industry. As we continue to grow, we are seeking a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center team.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

  • Proactively reach out to customers to schedule and confirm service appointments
  • Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
  • Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
  • Overcome objections and present the value of timely service and genuine Subaru care
  • Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
  • Collaborate closely with Service Advisors and management to maximize daily shop capacity
  • Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

  • Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).
  • Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
  • Exceptional communication, listening, and persuasion skills
  • Strong organizational habits and attention to detail
  • Energetic, upbeat, and professional attitude
  • Ability to multi-task and adapt quickly in a fast-paced environment
  • Dependable, polished, and driven to succeed

Schedule 

This role requires availability during the following days and hours:

  • Monday - Saturday: 8:30AM - 5:30PM 
  • Sunday: Closed/Off 
  • Plus one additional weekday off.

Compensation

  • This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Benefits
  • Medical, Dental and Vision Plans
  • Short and Long-Term Disability
  • Paid Holidays & Paid Time Off 
  • Paid Life Insurance
  • 401(k) Retirement Plan 
  • Employee Assistance Plan 
  • Paid Training 

Hiring Requirements

  • 18 years or older required
  • All potential employees must pass pre-employment testing including a background check and drug screen

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Sobre a LAcarGUY

A Little About Us
The LAcarGUY family of dealerships has been a fixture in Southern California since “Sully” Sullivan opened his first dealership, Volkswagen Santa Monica, in 1973. Having been an integral part of the iconic California surf culture of the 1970’s, the LAcarGUY family of dealerships has grown and transformed over the years.
 
We now include 12 award-winning dealerships throughout the greater Los Angeles area which support world renowned brands such as Audi, Genesis, Honda, Hyundai, Kia, Lexus, Porsche, Subaru, Toyota, and Volkswagen. Although we have grown over the years, we remain a local family-owned business and well-grounded in the communities in which we operate.  We are a prominent supporter of community events, charitable organizations, and environmental causes.

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