How you can help make a better world of work

The People Scientist role entails being a thought leader in the HR and engagement space while assisting customers with survey question design, analyzing survey results, and establishing feedback strategies for our customers at the organization, group, and individual level. In this role, you will do this in a scaled environment, delivering high-quality guidance across a broad volume of customers within clear support parameters.

Your greatest skill is being able to listen and understand our customers’ needs and provide clarity around direction and feedback strategy. You love diving into data to uncover stories and insights, while also up-skilling customers and coworkers. We are looking for an energetic and hard-working senior professional to work with a close-knit customer team that takes users all the way from leads to champions.

We want someone who shares our passion for simplifying and applying data analysis and domain research to elevate our clients’ effectiveness while building our community of amazing People Geeks. This is a senior individual contributor role with no direct reports.

If you think you have what it takes, but don't necessarily meet every single point on the job description, please read on. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think your experience still applies please do get in touch.

As part of this team of amazing humans,

You will

• Collaborate with customers to design and build people-centric feedback surveys

• Lead survey question design and results review sessions with stakeholders from HR leaders to CEOs

• Work with client data and survey outcomes to identify key themes, stories, and actions that improve culture and business outcomes

• Generate actionable and predictive insights from HR data sets, including engagement, lifecycle, performance management, and individual/team effectiveness feedback

• Support and build domain expertise for customer-facing teams through coaching, training, and internal guidance

• Deliver scaled guidance sessions, 1:1 touchpoints for customers, office hours, and asynchronous People Science support

• Partner with Customer Success and Renewal Managers to support retention, expansion, and delivery outcomes

• Support thought leadership by partnering with Marketing to develop and deliver content for webinars, masterclasses, conferences, and other customer-facing events

• Coordinate People Science touchpoints, including scheduling, preparation, and follow-up

• Contribute to scaled People Science assets, processes, and continuous improvement efforts

• Manage a high volume of customer work while maintaining quality, judgment, and responsiveness

• Work within defined support parameters, while finding creative solutions to meet customer needs

You have

• Master’s in Organisational Psychology, Organisational Development, HR/Business Analytics, or related field

• 3+ years of applied experience consulting to organisations and/or working as a subject matter expert within an organisation. Enterprise-level is highly preferred

• Applied experience working with surveys throughout the employee lifecycle (candidate, on-boarding, engagement, inclusion, exit) and/or 360-type feedback processes

• Experience designing, implementing, and analysing surveys, as well as presenting insights to executives and HR leaders

• Comfort with data, including basic knowledge of statistics and research methods

• Proficiency in the usual software tools (i.e. Google docs/sheets) and a willingness to learn new technology systems

• Strong facilitation, stakeholder management, and cross-functional collaboration skills

• Experience working in scalable delivery models and/or strategic customer support environments

• Comfortable with AI tools, with the proficiency to use them to improve efficiency, scale high-quality support, and enhance customer and team outcomes

• Commercially minded, with strong judgment on where to focus time and effort to support retention, expansion, and overall customer value

• Strong data storytelling and creative problem solving skills

• Ability to manage competing priorities and a high volume of customer work while maintaining quality, judgment, and responsiveness

• Bonus points: German, French, Spanish, or a Nordic language capability is a plus