Job Description

• Lead L1, L2, and L3 support activities for enterprise customers across Saudi Arabia and GCC.
• Ticket ownership and closure.
• SLA governance and incident management.
• Root cause analysis.
• Customer relationship management.
• Change request assessment.
• Minor enhancements and continuous improvement.
• Monthly and Quarterly Health Reports covering ticket volumes, SLA performance, resolution trends, recurring issues, system health, performance reviews, dormant users, inactive accounts, and security recommendations.

Requirements

Requirements

Experience

• 10+ years ERP experience with at least 7+ years in D365 F&O.
• Experience in implementation, support, and managed services.
• Saudi Arabia and GCC project experience.
• Strong customer-facing and stakeholder management skills.
• Experience handling L1, L2, and L3 support.

Functional Expertise

• Finance (GL, AP, AR, Fixed Assets, Budgeting).
• Supply Chain.
• Procurement.
• Inventory.
• Warehouse Management.
• Project Accounting.
• Business Process Mapping.
• Gap Analysis.
• Solution Design.
• User Training.

Technical Expertise

• D365 F&O Administration.
• LCS.
• DMF.
• Security & Role Management.
• Workflow Configuration.
• Power Platform.
• Power BI.
• Azure Fundamentals.
• Electronic Reporting (ER).
• Business Events.
• Dual Write.
• Root Cause Analysis.

Saudi Arabia & GCC Localization

• Saudi VAT.
• ZATCA Compliance.
• E-Invoicing (Phase 1 & 2).
• Arabic Invoices.
• GCC Tax Regulations.
• Regulatory Reporting.
• Compliance Controls.

Certifications

• MB-310 Dynamics 365 Finance Functional Consultant Associate.
• MB-330 Dynamics 365 Supply Chain Management Functional Consultant Associate.
• Preferred: D365 F&O Solution Architect, PL-200, PL-600, AZ-900, AZ-104.