We are growing! We are currently looking to hire a Senior IT Business Analyst for our office in Tunisia where you will be based.

Who we are:

Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing

You will join a dynamic and fast-paced environment and work under the authority of CXG CTO and report to our Product Manager.

The Senior IT Business Analyst communicates with the business users of all the systems to understand their needs. Those users produce 'requirements' which clearly state the business needs and aligns with business processes. These requirements are used by the IT team or an external supplier to build or modify the system. While the system is being built, the senior IT Business Analyst deals with issues and questions, in addition to supporting the business in implementing the required changes to make effective use of the new or existing system. The senior IT Business analyst also leads the team of BAs and supporting their daily work. 

 Here, passion, integrity and a “can-do” attitude are always top of mind. Your daily tasks will involve:

• Define scope and manage requirements for gathering process for larger initiatives as needed, including business workshop facilitation and roadmap development. This will involve working with business stakeholders, product manager and project manager to manage the development backlog and timelines.
• Engage with colleagues across various departments to identify system integration points and dependencies, in addition to developing high level solution proposals for these integrations. This includes identifying and scoping master data, reporting, access, and provisioning requirements.
• Define and document requirements to the highest standard, including business architecture diagrams, use case definitions and as-is/to-be process and flow charts definitions.
• Act as team leader for BAs team, oversee their work, set priorities and review their day-to-day activities on projects.
• Act as the Subject Matter Expert and the Product Liaison to the Tech/Dev and QA teams.
• Oversee the testing and quality assurance of applications, ensuring they meet performance, security, and usability standards.
• Collaborate with QA teams to resolve defects and issues promptly.
• Provide training and support to systems support specialist and/or end users, addressing questions and issues related to business applications.
• Work within agile style reporting projects under direction of the Product Manager.
• Effectively manage stakeholders, subject matter experts, executives, and other internal groups through effective written and verbal communication.
• Manage change: working side by side with Product Manager to implement new ideas effectively within the company strategy, influence decisions and change management through collaboration, leadership, and a customer-focused approach.

Requirements

• Bachelor's degree in Business Computing/ Management Information Systems (MIS)/ Computer Science/ Software Engineering, or a related field. An MBA is preferred.

• Minimum 8 years of overall professional experience, including at least 5 years as a Business Analyst.
• Experience working in Agile (Scrum) environments.
• Hands-on experience with project management and tracking tools such as Jira, TFS, or MS Project.
• Strong technical background with familiarity in software development concepts and REST APIs.
• Experience managing stakeholders and coordinating cross-functional teams.
• Strong organizational, documentation, and communication skills.
• Ability to work independently while collaborating effectively within a team.
• Excellent written and spoken English.
• Strong leadership and people management skills.