Title: Scheduler

Location: Victoria, BC

Address: 203 - 2657 Wilfert Road, Victoria BC V9B 5Z3

Designation: Onsite (5 days/week)

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

This role will schedule service calls and route service technicians to fulfil customer orders and services, with the main focus to maintain the work schedules for field technicians and assure that all customer commitments are met.  Ensure that tasks are completed in an effective and timely manner at the highest quality.  Provide World Class customer service.

Responsibilities:

• Provide timely and professional responses to both customer and technician inquiries, both inbound and outbound.
• Communicate directly with technicians to adjust assignments, add or remove locations, and reassign routes as needed.
• Offer logistical support to technicians and maintain effective communication with colleagues and customers.
• Confirm, schedule, and reschedule customer services.
• Handle difficult customer issues promptly and professionally, ensuring they are resolved and communicated accurately.
• Regularly communicate with Operations Managers, Branch Managers, and the Regional Manager to share information and address technician concerns, aiding in informed decision-making.
• Escalate significant business or technical issues to management and assist with communication across other departments.
• Maintain a positive and friendly attitude with the service team, promoting positive interactions between service, technician, and office teams at all times.

Requirements

• 1+ years experience with customer service and able to effectively manage multiple tasks concurrently
• Dispatch or scheduling of field technicians experience is a plus
• Intermediate proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
• Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
• Able to learn and use multiple computer systems
• Strong analytical skills and attention to detail
• Able to multitask under pressure in a fast-paced environment
• Prioritize work with little direct supervision
• Strong communication (verbal and written)
• Able to exercise tact and diplomacy when dealing with others 
• Strong work ethic, punctual and maintain a professional demeanor
• Ability to work in office: Monday to Friday.

1 Vacancy

Salary $19.50-$20.50/Hr.

Benefits

• Company paid holidays, vacation and sick time. 

• Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
• Employee Assistance Program that offers services such as free counselling services and other benefits
• Colleague Resources Group available for various groups including (but not limited to) Women, Veterans and Young Professionals. 
• Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
• Employee Discounts 
• Fantastic Tuition Reimbursement benefits & Scholarship Programs

AI technology may be used in selecting candidates for interviews. Rentokil Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.