Job Summary: This position is responsible for providing support across multiple pillars in the Sales, Operational, & QA teams. 

 Minimum Qualifications:

• 4+ years of home lending underwriting experience.
• Excellent written and verbal communication skills.
• Proven ability to provide accurate and timely support in a fast-paced environment.

Preferred Qualification:

• Experience in Home Equity.

Responsibilities:

• Maintain up to date knowledge of loan program updates & internal credit policy requirements
• Provide coverage for Home Equity Scenario Desk, responding to questions that include, but not limited to, the following:
• Home Equity guideline questions
• Occupancy questions
• Income Calculation questions
• Complex loan scenarios
• Home Equity policies and procedures
• Document common scenarios and create QRG/FAQs to support MLOs, Underwriters, Customer Experience Team, and Processors.
• Tasked with SOP ownership & updates to the HE UW Department.
• Participate in departmental meetings and provide input(s) on process improvements.
• Assist Home Equity Underwriting Managers with reviewing Quality Assurance findings and providing feedback or targeted training to the HE Underwriting team. 
• Work alongside Processing Leadership to identify cross-functional opportunities for both teams.
• Ownership of addressing Internal Audit findings & remediation.
• Act as a liaison between Credit Policy & Underwriters for credit exceptions in situations where UW Management may be unavailable.
• Monthly review of credit policy exception requests & make recommendations for future credit policy revision.
• Act as another point of reference for the underwriting team if the UW Management may be unavailable.
• Work with Closing on issue management   
• COCs - act as an escalation point if rush COC has been submitted & Underwriter has no capacity.