JOB SUMMARY 

The purpose of this role is to generate increased sales volumes by ensuring all enquiries, leads and development opportunities are maximized through making appointments for field-based sales colleagues and selling over the telephone where appropriate, along with servicing a set amount of existing clientele telephonically, thereby ensuring an excellent sales experience for all existing and potential customers.

KEY RESPONSIBILITIES   

• 1. Direct Sales & Outbound Support
• Conducts cold calling, qualifies prospects, and identifies sales opportunities to book appointments for field sales.
• Drives marketing initiatives, social media outreach, and quote follow-ups.
• 2. Customer Relationship & After-Sales Care
• Answers sales inquiries, identifies customer needs, demonstrates product benefits, and builds long-term relationships.
• Manages customer queries, resolves complaints, and provides post-sale support.
• 3. Deal Logistics, Quotations & Documentation
• Drafts quotations, contracts, and manages timely Tender/RFQ submissions.
• Routes custom pricing for approval and coordinates with Finance/AR on credit checks and invoicing.
• 4. CRM Maintenance & Operations Support
• Manages sales tools, updates records, and audits CRM data for accurate pipeline tracking.
• Maintains sales collateral, standard templates, and current price lists.
• 5. Sales Team Coordination & Administration
• Coordinates team activities, manages schedules, and handles departmental administrative tasks.
• Attends meetings and submits accurate sales activity reports on time.
• 6. Strategy, Market Research & Compliance
• Tracks business financials, monitors competitors, and compiles continuous market research.
• Generates sales reports using key business systems.

Requirements

Qualifications

• An associate’s or bachelor's degree in business administration, business management, or a related field preferred.
• 2 - 3 years experience in sales support administration, or similar.
• Experience with sales industry software and client relationship management (CRM) systems, or similar.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.
• Working knowledge of managing budgets and keeping track of sales commissions.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.

Key Competencies

• Deliver Results: Achieve goals with organization and perseverance for exceptional customer service.
• Act Commercially: Analyze information for informed business and customer decisions.
• Time Management: Work independently, meet deadlines, and prioritize tasks effectively.
• Manage Self: Stay calm and optimistic amid constant demands.
• Works with Others: Build relationships and collaborate to fulfill our mission.
• A Will to Learn: Engage in continuous learning and skill development for results.
  

Benefits

• Pension Plan
• Paid Time Off
• Private Health Insurance
• Training & Development