OVERVIEW:

As a Floor Lead at our Flagship store in Regent Street, you'll be the heartbeat of the store, leading from the shop floor, inspiring your team, and delivering world-class experiences for every customer who walks through our doors. You'll play a key role in the day-to-day running of the store, bringing energy, positivity, and confidence to every shift. From running morning huddles and driving service standards, to supporting stock flow, visual presentation, and operations, you'll help create an environment where both our community and team can thrive. As a trusted keyholder, you'll step up when needed, taking ownership of store operations and acting as the manager on duty. Above all, you'll lead by example, bringing our values to life through every interaction.

This is a Full Time position 

The hourly salary for this position is £18.30.

WHAT YOU'LL BE DOING:

• Leading from the shop floor to deliver exceptional, human-first customer experiences.
• Creating an energetic and engaging environment that motivates both customers and teammates.
• Running daily huddles, sharing key business updates, and setting the team up for success.
• Providing real-time coaching, feedback, and support to help colleagues grow and perform at their best.
• Supporting customers with product recommendations, outfit building, and finding the right solutions for their needs.
• Driving sales performance through confident product knowledge, upselling, cross-selling, and membership conversations.
• Taking ownership of shop floor standards, ensuring visual merchandising, cleanliness, availability, and presentation are always on point.
• Supporting operational excellence through stock management, delivery processing, replenishment, and back-of-house organisation.
• Acting as a keyholder, completing opening and closing procedures safely and accurately.
• Confidently stepping in as the sole manager on duty when required, making decisions that support the customer, team, and business.
• Managing customer queries and escalations with empathy, professionalism, and sound judgement.
• Supporting store priorities during peak trading periods, adapting quickly to changing business needs.

WHAT YOU'LL NEED:

Essential Criteria:

• Previous experience in a leadership role, with a proven ability to coach, support, and develop others.
• Experience working within a retail environment, either on the sales floor or within store operations.
• Previous keyholder experience.
• A passion for delivering outstanding customer service in a fast-paced retail environment.
• Strong commercial awareness and confidence in identifying sales opportunities.
• The ability to multitask while maintaining high standards across service, operations, and presentation.
• Excellent communication skills and a collaborative approach to working with others.
• A positive, energetic, and values-driven mindset.
• The ability to remain calm, adaptable, and solutions-focused in a fast-moving environment.
• An openness to feedback, continuous learning, and personal development.
• A genuine passion for fitness, wellness, community, or sport.
• Valid Right to Work in the UK.

This role is subject to a Basic DBS check. We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations 

CLOSING DATE: 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected]. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

 THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including dental insurance, cycle to work, tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.