Remote positions open to candidates located in the United States.

• Portfolio Ownership: Manage all renewal opportunities within your assigned portfolio, researching customer health and account status to stay ahead of potential issues.
• CSM Collaboration: Partner closely with Tech Touch CSMs to strategize on their accounts, aiming to maximize bookings and provide a seamless experience for the customer.
• Proactive Discovery: Lead direct conversations with customers to understand their needs and handle objections, ensuring we can predictably close every opportunity.
• Negotiation: Work with customers to prevent churn and secure optimal contract terms that benefit both the customer and the company.
• Pricing & Quoting: Generate accurate renewal quotes using pricing strategies that meet our established standards and policies.
• Pipeline Forecasting: Manage your 30, 60, and 90-day pipeline with precision, providing daily and weekly forecasts and meeting regularly with the Renewal Specialist Director.
• Data Excellence: Maintain impeccable administration of your opportunities in Salesforce, including the thorough and accurate completion of deal sheets for every deal.
• Target Achievement: Focus on meeting and exceeding your individual bookings targets and quotas to support our overall growth.

• 1+ years of experience in renewals, sales operations, or account management, preferably in a fast-paced environment where you've managed a high volume of accounts.
• Strong organizational skills with a natural ability to track dozens of moving parts, manage a pipeline, and follow through on tasks without being asked twice.
• Direct communication style. You write clear, professional emails, feel comfortable leading negotiations, and know how to explain pricing details to customers.
• Process-oriented mindset. You enjoy the "administration" side of sales—ensuring Salesforce records are perfect and deal sheets are complete.
• Collaborative approach. You can build strong working relationships with CSMs and work together to find the best path forward for every customer.

• Extensive experience with Salesforce.
• Experience working with Tech Touch or high-volume customer segments.
• A background in SaaS or subscription-based contracts.

• Talented and Dynamic Team: You’ll work with a diverse group focused on building great services that help our customers succeed and stay on our platform.
• Remote Flexibility: This is a fully remote role, giving you the autonomy to manage your schedule and workspace effectively.
• Clear Impact: You will gain a deep understanding of the renewal lifecycle and see exactly how your work contributes to the company’s bottom line.
• Continuous Learning: We support your professional growth through certification bonuses and tuition reimbursement programs.

The compensation for this position ranges from $52,000 - $57,000 including base, bonuses and commissions.

Application deadline: 8/22/2026.  This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.