As a Receptionist, your role would be to provide a high quality frontline response to customer enquiries. To act as the efficient interface with other departments throughout the company. Ad-hoc general administration and secretarial duties to support the wider business support team.

What you'll be doing

These responsibilities include;

• Reception area – The receptionist is responsible for manning the front desk, ensuring the reception area and the display of current Future Publishing magazines is always kept tidy and up-to-date. This also includes the seating areas, the main reception desk and other magazine display stands.
• Maintaining the stationery and refreshment supply for the building.
• Client liaison/Welcome – To provide an efficient, knowledgeable and professional first point of contact for all enquiries from visitors, customers, contractors, suppliers. Queries likely to include issues relating to subscriptions, back issues orders, general info about our products, complaints and compliments.
• Switchboard – 350 plus calls daily: You will need to answer the main telephone promptly, politely and professionally at all times and to direct the caller to the correct person/department.
• Complex travel bookings, hire cars and booking train tickets often short notice, you will need to prioritise and handle a high volume.

Experience that will put you ahead of the curve

• To be both proactive and reactive; able to identify any issues and resolve the problem with own initiative and autonomy or seek support when needed
• Proven success at supporting busy and challenging teams, adhering to deadlines
• Strong G Suite skills
• Professional, courteous and positive manner but equally assertive even under pressure and managing several tasks
• Confident communication skills
• High Attention to detail
• Flexible, highly adaptable attitude

What's in it for you

The expected salary for this role, is £15,900.

This is a Bath Office based role, on a part time, fixed term basis.

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P8

Who are we…

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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