In Short:

The QA, Release & Service Desk Analyst is responsible for ensuring the quality, stability, and compliance of retail technology systems across store operations. The role covers testing and release management for POS and store systems, fiscalisation compliance, integration of pricing/products/core applications, and operational oversight of the Retail Service Desk. Acting as a bridge between Technology, D365, Operations, and the Service Desk, this position ensures seamless delivery of technology solutions and ongoing store support.

Your Mission:

Release & System Testing

• Plan, execute, and document system & release testing for iOS updates, Adyen firmware versions, Store Commerce app releases, and other core retail applications.
  
  
• Validate system setup for NSO (New Store Openings) by completing end-to-end testing in a LIVE environment
  
  
• Monitor and validate post-release performance to ensure system stability

Fiscalisation, Pricing & Product Management

• Support fiscalisation solution testing to ensure compliance with legal and tax regulations across markets.
  
  
• Support pricing and product setup within POS, ensuring accurate integration with D365 and other core systems.
  
  
• Validate POS-to-core system integration for product data, transactions, and reporting accuracy.
  
  

Cross-Team Coordination & Support

• Act as a liaison between Technology, D365, and Operations teams, ensuring clear communication and alignment.
  
  
• Coordinate user acceptance testing (UAT) with Operations and business teams.
  
  
• Provide training, documentation, and knowledge transfer to support teams and end users.
  
  

Service Desk Oversight

• manage the 24/7 service desk and act as third line support for escalations
  
  
• Monitor and report on Service Level Agreements (SLAs), ensuring timely resolution of incidents and requests.
  
  
• Drive continuous improvement in service quality, escalation handling, and knowledge base documentation.
  
  
• Act as an escalation point for critical incidents impacting retail operations.
  
  

Quality Assurance & Process Improvement

• Manage issue tracking, prioritisation, and resolution of defects identified during testing or post-release.
  
  
• Contribute to continuous improvement of release, testing, and support processes to enhance efficiency and reduce risks.
  
  
• Maintain up-to-date documentation of testing, release notes, and support workflows for cross-team use.
  
  

Your Story:

• Experience with POS systems, integrations, and retail IT environments.
  
  
• Strong background in testing, QA, release management, or service delivery.
  
  
• Knowledge of fiscalisation requirements in retail.
  
  
• Proven experience in service desk operations, SLA monitoring, or incident management.
  
  
• Excellent cross-functional communication skills, able to work with technical and non-technical teams.
  
  
• Detail-oriented with strong documentation and process management skills.

Your Team:

At On, we don’t just create tools—we craft experiences that move the world. As part of our Retail Experience team, you’ll help build the future of in-store technology. You will power a seamless omni-channel journey, and support a mission that’s bigger than any one screen: to ignite the human spirit through movement. Ready to help us redefine retail? Lace up. Let’s go.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.