Your Day to Day

The Operations Manager runs the day-to-day operations, scheduling, facilities, and team culture of the clinic. You'll partner closely with the Clinical Director, BCBA Supervisors, and the Regional Operations Director to keep the clinic running smoothly so clinicians can focus on learner outcomes.

Leadership and Team Culture

• Provide consistent leadership through training, coaching, and feedback to cultivate trust, positivity, and accountability.

• Foster a healthy, collaborative, politics-free workplace that promotes engagement and teamwork.

• Build and maintain a high-performing, mission-driven team focused on learner progress.

• Partner with the Clinical Director and BCBA Supervisors to support employee performance and development.

• Support hiring, onboarding, retention, and offboarding of clinic staff in partnership with HR and the Regional Operations Director.

• Establish a work culture that stimulates staff enthusiasm, collaboration, and rapport between colleagues.

Scheduling and Attendance

• Develop and maintain the master client and technician schedule to maximize utilization while supporting continuity and quality of care.

• Modify daily therapy schedules to accommodate client and technician absences; communicate changes promptly to staff and families.
• Develop daily lunch break schedules and group therapy coverage assignments.

• Audit and confirm Central Reach schedules accurately reflect the services delivered.

• Audit billable appointments and session notes for compliance; coordinate with the Insurance Coordinator to ensure accurate and timely billing.

• Review and approve time-off requests and employee timesheets.

Lesson Plans and Daily Programming Support

• Prepare and implement lesson plans for each learner group.
• Coordinate facilitation of Circle Time and group activities.
• Support clinic staff in administrative duties throughout the workday.
• Provide direct services as determined by the Clinical Director, depending on clinic needs.

New Learner Readiness (Staff and Clinic Areas Only)

This role does not own intake, family inquiries, or onboarding logistics with families. New learner duties are limited to operational readiness once a learner has been accepted.

• Prepare clinic spaces, materials, and equipment for each incoming learner ahead of their start date.
• Coordinate with the clinical team so assigned staff are scheduled, trained, and ready to support the new learner on day one.
• Confirm room assignments, supply needs, and any required environmental adjustments are in place before the learner's first session.

Facility Management

• Maintain a clean, safe, and secure working environment.
• Maintain record and stock of all inventory; complete monthly inventory distribution.
• Prepare and submit requisition orders for supplies as needed.
• Regularly complete center audits for functioning materials, furniture, and appliances.
• Submit purchase or repair requests and oversee equipment tracking in collaboration with HR and Finance.
• Engage with third-party vendors as needed; maintain relationships with landlords and subcontractors, and coordinate repairs and maintenance.
• Ensure proper facility hygiene, safety, and maintenance using approved vendors; maintain all required documentation.
• Lead processes and engage other team members in caretaking and accountability for a clean, efficient work environment for clients and staff.
• Evaluate effectiveness of work activities and partner with directors to solve workflow problems.

Staff and Family Engagement Events

• Lead the coordination of supplies and celebration events for client and staff milestones (graduations, birthdays, service anniversaries, exam celebrations, life events, etc.).
• Collaborate with the Regional Operations Director on company team building and appreciation events.
• Organize staff engagement activities including team check-ins, huddles, Fun Fridays, and trivia.
• Notify clinic leadership of upcoming birthdays, service anniversaries, or other staff milestones.

Safety, Compliance, and Budget

• Lead routine safety drills (fire, tornado, and others as required).
• Conduct monthly review of safety procedures and update training or protocols as needed.
• Organize and document all safety drills and ensure compliance with local regulations.
• Confirm safety exit plans and business licenses are prominently displayed.
• Assist with responding to and reporting potential privacy, information security, or compliance concerns; serve as a resource for required forms and report contacts.
• Manage the clinic's operating budget in partnership with the Regional Operations Director, including resource allocation and purchasing.

What We Are Looking For

• Demonstrated experience leading day-to-day operations in a clinical, educational, healthcare, or multi-staff service environment.
• Strong scheduling, organizational, and project management skills; comfortable juggling competing priorities.
• Proven ability to coach, develop, and hold teams accountable while maintaining a positive, collaborative culture.
• Excellent written and verbal communication skills.
• Comfortable with operations and scheduling platforms (experience with Central Reach is a plus).
• Working knowledge of facility safety standards, basic compliance, and vendor coordination.
• Alignment with Elevation's core values and a learner-centered approach.
• Able to work full-time on-site with frequent walking, standing, and movement around the clinic; occasional lifting of supplies and materials.

If you're ready to be part of a team that's changing lives every day, we'd love to hear from you!

Requirements

• Must have fewer than 3 attendance points in the past 90 days
• Must remain in good standing for time and attendance
• Must be meeting expectations for professionalism and conduct in current position