Operating Model Design Manager | Banking

Location: London (Hybrid) | Practice Area: Business Consulting | Type: Fixed Term Contract – 6 Months

Help shape the future operating model for a major banking transformation programme.

The Role

Working alongside the Design Lead, you'll support the delivery of a new Target Operating Model as part of a high-profile Third Party Risk Management transformation within a global bank.

You'll coordinate design activities, support end-to-end process mapping, maintain programme documentation, prepare stakeholder workshops and help ensure design outputs remain aligned across multiple workstreams. This is an excellent opportunity to contribute to a strategic transformation programme within a complex, regulated environment.

What You'll Do

• Support the design and delivery of a Target Operating Model for a large-scale Third Party Risk Management transformation programme.

• Coordinate design activities across multiple workstreams, ensuring deliverables are aligned and completed to a high standard.

• Support end-to-end process mapping, operating model documentation and the production of design artefacts.

• Prepare and facilitate workshops with business stakeholders, capturing outcomes and maintaining programme documentation.

• Work closely with the Design Lead and programme teams to ensure design outputs support successful implementation.

What We're Looking For

• Proven experience in operating model design, process design or business transformation within a large banking organisation.

• Experience supporting Target Operating Model or organisational design initiatives in complex, regulated environments.

• Strong process mapping, documentation and workshop coordination skills.

• Excellent communication and stakeholder management skills with the ability to work across cross-functional teams.

• Experience supporting procurement, supplier management or wider business transformation programmes is advantageous.

Bonus Points For

• Experience working on Third Party Risk Management transformation programmes.

• Knowledge of procurement, supplier governance or regulatory operating models.

• Consulting experience supporting banking transformation programmes.

• Familiarity with process mapping and business analysis tools.

• Experience producing high-quality operating model documentation and design artefacts.

Why Join Capco

• Deliver high-impact transformation programmes for Tier 1 financial institutions.

• Work in a collaborative, flat and entrepreneurial consulting culture.

• Access continuous learning, professional training and industry certifications.

• Help clients deliver meaningful business and regulatory transformation.

• Shape the future of financial services through innovative operating model design.

Benefits

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.

• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations and in-house first aiders.

• Family-Friendly: Maternity, adoption and shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.

• Holiday Flexibility: Five weeks of annual leave with the option to buy or sell holiday days based on your needs.

• Continuous Learning & Extras: Minimum 40 hours of training annually, Business Coach from Day One, online GP services, Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work and dental insurance.

Inclusion at Capco

We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know—we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration—a mindset that shapes how we work with clients and each other every day.

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