In support of Planned Parenthood of Southern New England’s mission, the Onboarding and Training Coordinator provides essential administrative coordination and operational support for the EOC Department.  This role is primarily focused on supporting the Health Center Staff Training Team while also developing and maintaining efficient systems and processes that strengthen department operations related to their role. This individual:

• Serves as a primary coordinator for Health Center Staff Training programs, including onboarding, orientation, ongoing required training, and professional development.
• Recommends and supports process improvements to enhance efficiency in department operations, new staff onboarding process, training administration, and data management systems.
• Collaborates with EOC teams to implement and monitor agency-wide goals, strategies, and objectives.
• Supports HR throughout the new hire onboarding process and new employee Introductory Period by communicating with new employees, gathering required documentation, scheduling and assigning required training, communicating with trainers, coordinating onboarding activities, and managing related logistical details.
• Manages end-to-end training logistics for all EOC teams, including scheduling, registration, communications, materials, necessary travel arrangements, and on-site/virtual event coordination (e.g., Zoom, Teams, and other platforms).
• Acts as a point of contact for IDI implementation and supports related coordination and communication efforts.
• Supports the scheduling and coordination of language fluency assessments and coordinates Medical Interpreter Training.
• Supports administration of the Learning Management System (LMS), including tracking completion, maintaining training records, monitoring compliance requirements, and communicating expectations to staff and managers.
• Maintains training documentation, rosters, and records in accordance with agency standards and compliance requirements.
• Develops and disseminates reports and dashboards related to training participation, completion, and compliance metrics.
• Provides administrative and project support for EOC initiatives, HR projects, conferences, staff development events, and other departmental priorities including document preparation, data management, correspondence, and presentation development (e.g., PowerPoint, reports)..
• Participates in relevant cross-departmental meetings to maintain awareness of interdepartmental initiatives, track EOC involvement, and ensure effective integration of responsibilities into broader organizational projects and workflows.
• Supports EOC communications across PPSNE, including updates and content for EOC Blueprint sites, conducts research to inform department initiatives.
• Coordinates with internal stakeholders and administrative support staff across PPSNE to manage priorities, requests, and timelines effectively.
• Identifies issues, anticipates needs, and independently resolves routine challenges while escalating complex matters appropriately.