Office Manager, NYC

The NYC office is small and growing, and we need someone who can keep it organized day to day. You'll receive packages, restock the kitchen, prep the space for visitors, coordinate with building management, and sort mail. Hours are flexible and scheduled in advance

About Nelo

Nelo is a leading fintech in Mexico reimagining credit to expand consumer buying power. Founded in 2019 by former Uber international growth team leads Kyle Miller and Stephen Hebson, Nelo offers credit cards, BNPL loans, bill payments, and its own marketplace — all under one app — designed from first principles for a mobile-first, real-time payments world.

With $100M in annual revenue, $1B in annualized GMV, and $140M+ raised in equity and debt, Nelo is one of the most capital-efficient consumer fintech companies in Latin America. The company is profitable — positive operating profit in both 2024 and 2025. It runs lean and technical: 60 employees, 8 engineers, with AI driving underwriting, collections, and operations.

• HQ: Mexico City, Mexico; commercial and people operations in New York City

• Founded: 2019

• Team size: 60 FTEs

• Open roles: 10+

• Website: nelo.mx

• Stage: Post-Series A; $100M credit facility (Victory Park Capital, 2022); profitable

• Benefits: 401k, open PTO, medical, dental, vision, STD, LTD, fertility

Company values:

• Be your best selves: ambition, hard work, intellectual curiosity

• Everyone is an owner: all employees receive equity including customer support; 10-year option expiration; equity refreshers

• Customer first: product decisions grounded in customer benefit

• Open and honest communication: quarterly financials and board presentations shared company-wide; low tolerance for bureaucracy or gossip

• Move fast, learn fast: hundreds of experiments run monthly; rigorous experimentation culture

What you'll do

• Receive deliveries, unpack and put away supplies, handle outgoing mail and shipments

• Keep the kitchen and common areas stocked and presentable

• Set up the office for guests, candidates, and team visits

• Run small errands in the neighborhood when needed

• Own light admin tasks as they come up

Why you should apply

• You want a steady part-time job with predictable hours near your school

• You're reliable. When you say you'll be there at 10am, you're there at 9:55

• You notice when something is out of place and fix it without being asked

• You're comfortable asking a vendor, a building super, or a senior engineer a direct question

• You want to see how a real company operates from the inside

Note from the team

We're a small office and the person in this role makes a real difference in how the space feels and functions. We want someone dependable who takes ownership of small things.