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Sobre esta vaga de NRS Customer Support Rep na Idt

Idt · Guatemala City
Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment.

What we need:

  • High School Diploma
  • 85% of English Proficiency
  • Software and Hardware knowledge
  • Previous experience in tech support, desktop support, or a similar role.
  • Customer Service and Tech Support Experience (Must)
  • Excellent communication skills (written and spoken)
  • Patient, helpful, empathetic, good listener & professional
  • Attention to detail and good problem-solving skills.
  • Experience with remote desktop applications and help desk software. (Desired)
  • Goals and people oriented

    • What we offer:

  • Competitive salary
  • Bonuses
  • A great and positive workplace environment
  • Parking Subsidy
  • Life and Medical Insurance
  • Benefits and Discounts
  • Growth opportunities
  • Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
    • Pronto para se candidatar à Idt?
    Candidatar-se à Idt

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