Jobs Companies Idt N2P- Tech Support Tier 1

Sobre esta vaga de N2P- Tech Support Tier 1 na Idt

Idt · Guatemala City
As Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation.  We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that are also detail-oriented and customer-focused individuals to help cultivate relationships with new customers while improving overall customer engagement by providing solutions to technical issues. 

RESPONSIBILITIES

  • Address customers’ changing needs or technical inquiries/issues that arise post-implementation, via phone and Email.
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Update tickets assigned with actions taken to resolve incidents and or escalate if needed. 
  • Provide both great technical support and customer service. 
  • REQUIREMENTS

  • High School Diploma
  • 85% of English Proficiency great communication skills (written and spoken)
  • Positive Attitude
  • Problem Solving Skills.
  • Quick Learner
  • Team Player
  • Software and Hardware knowledge 
  • 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory) 
  • Excellent Customer Service and great communication skills (written and spoken)
  • Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others.
  • Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It’s a plus) 
  • Salesforce experience (desired)
  • CompTIA A+ (Certification is a plus)
  • Knowledge in the following areas/fields: (Mandatory)  *if Certified it’s a plus.
  • CCNA*                  - Network Monitoring 
  • Routing Protocols.                      - Cybersecurity
  • Satellite Technology                  - LAN and WAN networks.
  • Linux servers.                            - Telephone Plants PBX
  • Structured Wiring                      - Antennas  

  • What we offer: 
    What we offer: 
    Competitive Salary
    Bonuses
    A great and positive work environment
    Parking Subsidy
    Life and Medical Insurance
    Benefits and discounts
    Growth Opportunities
    Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations) 
    Pronto para se candidatar à Idt?
    Candidatar-se à Idt

    Vagas semelhantes

    Cadastre-se para receber sugestões sob medida com base nas vagas que você abre e nas buscas que você salva.

    Mais vagas na Idt

    Ver todas as vagas na Idt →

    Candidatar-se agora
    🤖

    Opa — calma aí

    A JobsRadar foi feita para pessoas de verdade passando por um momento difícil na busca por emprego — não para requisições automatizadas. Você está clicando rápido demais e agora está temporariamente bloqueado.

    Volte mais tarde. Se você está mesmo procurando emprego, estamos com você — apenas aja como um ser humano.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Ganhe vantagem na sua busca por emprego.

    Entre no nosso canal do Telegram para o que ajuda você a conseguir a vaga — referências salariais, o pulso semanal do mercado e avisos de novos recursos. Sem spam, só sinal.

    Entre no canal — é grátis