Merchandise Coordinator – Consumer Products

Customer Experience

Full-Time Position

Reporting to the Business Partner Relationship Manager, this role supports multiple stages of the product development lifecycle, including being the key connector between Merchandise, Logistics, and Warehouse teams.

This position is responsible for coordinating end-to-end merchandise logistics, including inbound and outbound shipments, stock transfers, and internal shipping requests across all locations. Serving as the primary liaison between Merchandise, Logistics, and Warehouse teams, ensure accurate documentation, timely deliveries, and inventory integrity. This role manages internal communications and supports store openings and merchandise launches to ensure operational readiness and execution.

The Merchandise Coordinator will:

• Act as the primary liaison with the Logistics and Warehouse teams to coordinate inbound and outbound shipments;
• Ensure all goods are shipped, received, and delivered according to PO requirements, timelines, and quality standards;
• Create and process internal shipping requests to support the timely movement of merchandise, supplies, and promotional materials between locations;
• Partner closely with the Logistics team to coordinate shipments, monitor tracking information, and proactively address delivery delays or issues;
• Prepare Goods Receipt records for incoming shipments, verifying quantities, condition, and supporting documentation to maintain inventory accuracy and financial compliance;
• Create and manage stock transfer requests for all shows and locations, ensuring accurate inventory allocation and timely movement of merchandise to support operational needs;
• Create commercial invoices and all other supporting documentation for domestic and international stock transfers, ensuring accuracy and timely processing;
• Serve as the primary point of contact for internal requests, coordinating with cross-functional teams to ensure timely and accurate fulfillment.;
• Serve as the primary representative of the Merchandise team by managing and responding to communications received through the shared department mailbox, ensuring timely, professional, and accurate response;
• Support store openings and merchandise launches by ensuring product shipments arrive complete, correctly labeled, and on schedule;
• Complete all other job-related duties as assigned.

What does it take for this role? The following hard skills are the basics of what’s needed to be successful in this position: 

• Associates degree in, Supply Chain Management, Business, Merchandising or a related field, or on the job/work equivalent experience;
• At least one year of experience working in traditional and/or non-traditional logistics outlets;
• Ability to work in a fast-paced, dynamic environment and adapt to changing market conditions;
• Excellent time management skills and ability to prioritize tasks effectively;
• Knowledge of ethical sourcing and sustainable practices is a plus;
• Strong attention to detail and robust organizational and communication skills;
• Knowledge of all MS Office, SAP and Adobe Products is an asset;
• Fluent in English, both written and spoken;
• Ability to travel as required, sometimes internationally;
• Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization.

As you can imagine, working with a circus can be quite different from other organizations, and at Cirque du Soleil Entertainment Group, we embrace these differences loudly with enthusiasm. We realize that one size fits none and invite you to come create your own specialized experience with us to see exactly what we’re talking about, firsthand. 

Our emotion-provoking shows are just the tip of the iceberg: laced throughout our organization, you will find creative minds who are empowered to use their voices and be themselves, their truest selves. Diversity to us means various perspectives, fresh ideas and continuous improvement of the way we do things. We won’t pretend like we have every answer, that’s why we need you! The employees here are the center of what we do, the voices behind the final product and amazing performances on stage. 

When you think of your ideal workplace, what comes to mind? For us, it looks (and really is) like this:

• Teamwork – we thrive with collaborative teams, regardless of titles or departments;
• Respect – when we ask someone to join our team, it’s because we trust and respect you;
• Integrity – whether you work behind-the-scenes or in the office, you’re being counted on. We are a team and integrity goes a long way here, and like we mentioned previously, trust is important;
• Authenticity – we want you to bring your full self to work, this is a place where you don’t need to fit into a box to belong; diverse perspectives foster even more creativity in the workplace. We embrace the human behind the employee number;
• Being heard – you have access to everyone in the organization, use your voice on development questions or suggestions on how to improve the experience. We value open and transparent communication, and we want you to be heard!

Come create with us and let us show you what a “circus family” feels like!

Cirque du Soleil Entertainment Group is an equal opportunity employer. We do not discriminate against applicants or employees because of their race, creed, color, age, religion, sex, disability, sexual orientation, marital status, military status, national origin or ancestry.