Jobs Companies Mellon Group of Companies Υπάλληλος Διαχείρισης Αιτημάτων

Sobre esta vaga de Υπάλληλος Διαχείρισης Αιτημάτων na Mellon Group of Companies

Mellon Group of Companies · Presencial · Thessaloniki, Central Macedonia, Greece
Esta vaga está em Greek.

Η εταιρεία Mellon Technologies αναζητά για λογιαριασμό μεγάλου Χρηματοπιστωτικού Οργανισμού έναν Υπάλληλο Διαχείρισης Αιτημάτων.

Κύριες Αρμοδιότητες :

1) Παραλαβή, διαχείριση, διερεύνηση και απάντηση στον πελάτη για αιτήματα 2ου επιπέδου όλης της θεματολογίας της Τράπεζας
2) Διερεύνηση παραπόνων σχετικά με κάρτα, digital banking και Go For More
3) Επικοινωνία με άλλους χώρους της Τράπεζας όταν η συνδρομή τους είναι απαραίτητη για τη διαχείριση των υποθέσεων

Requirements

    • Πτυχίο ΑΕΙ / ΑΤΕΙ
    • Πολύ καλή χρήση του γραπτού και προφορικού λόγου
    • Πολύ καλή γνώση της Αγγλικής γλώσσας (γραπτή και προφορική επικοινωνία)
    • Πολύ καλή γνώση MS Office
    • Ομαδικό πνεύμα, άριστη επαγγελματική συμπεριφορά, συνέπεια, υπευθυνότητα, εχεμύθεια και τήρηση τραπεζικού απορρήτου, προσανατολισμός στο αποτέλεσμα, ταχύτητα ανταπόκρισης, επιμέλεια / προσοχή στη λεπτομέρεια, ευπρεπής εμφάνιση, αναλυτική / συνθετική σκέψη, αντίληψη και ορθή αξιολόγηση των καταστάσεων, ανθεκτικότητα & αποτελεσματικότητα σε συνθήκες πίεσης, επικοινωνιακές δεξιότητες, προσαρμοστικότητα σε νέες συνθήκες, δυνατότητα εντοπισμού τυχόν αδυναμιών και ελλείψεων
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Sobre a Mellon Group of Companies

Established in 1994, Mellon is a multinational group of companies operating in 11 countries within our corporate headquarters located in Piraeus, Greece. Our area of expertise expands on specialized technology solutions, software services, contact center and business process outsourcing enabling financial institutions and large organizations to transform their business ecosystems, empowering their digital journey, and greatly simplifying and facilitating transactions with other businesses and its customers.

Our Mission is to empower today’s businesses and organizations with tomorrow’s technologies to deliver unique experiences to their own customers and become future proof.

At Mellon, we cultivate a challenging, collaborative, and relationship-oriented working environment that offers development opportunities and exposure to international practices.

We are proud of our people, and we believe that leveraging diverse cultures and backgrounds improves our everyday life and boosts innovation and efficiency.

Join us to make a real impact, shape the industry, be part of an award-winning team of professionals, and experience a multinational culture.

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