Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software companies, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.   

The Role:   

This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a Business Unit, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.   

You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the business unit's results, making it ideal for a driven leader eager to make a significant impact.   

Key Responsibilities:   

• Own the long-range, annual, and quarterly financial and non-financial goals  

• Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care  

• Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support  

• Attend promotional events which include but not limited to tradeshows and panels  

Sales and Marketing   

• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets     

• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline     

• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development    

• Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors    

• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)    

• Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization    

• Manage key relationships with large accounts is mandatory    

Customer Care/Customer Success:  

• Execute an effective, long-term customer success program for clients    

• Implement and maintain client support initiatives    

• Facilitate both in-house and client training sessions    

• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution    

• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools    

Research and Development:    

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs    

• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations    

• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers    

• Facilitate the growth of Product Managers by aligning their activities with job descriptions    

Professional services:    

• Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin    

• Establish strategies to increase NRR    

• Track on a monthly basis results with the Head of Professional Services    

Financial Management:    

• Review with Senior Management and the team:    

• Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios    

• Annual, quarterly, and monthly revenue results/forecasts and costs    

• Participate in the development of internal department policies and programs to support quality and growth    

• Drive P&L, ROI, EBITDA, rule of 40 and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives    

Human resources:    

• Partnering with your HR lead in:   

1. Driving talent retention and development   

1. Complying with local employment legislation    

1. Developing a true local company culture   

Growth through M&A:  

• Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives  

• Oversee post-acquisition initiatives to integrate companies into your business unit, focusing on operational transformation and implementation of efficiencies  

Knowledge, Skills and Abilities:

• Proven experience in senior leadership roles within the software or technology sector  

• Strong skills in developing and executing strategic business plans across multiple functions  

• Demonstrated success in driving revenue growth and market expansion  

• Hands-on approach to managing daily operations and improving operational excellence  

• Exceptional leadership with the ability to inspire and manage cross-functional teams  

• Results-oriented with a focus on achieving targets and continuous improvement  

• Strong commitment to customer success and care  

• Excellent communication and interpersonal skills for influencing stakeholders  

• Innovative, proactive, and adaptable with a collaborative mindset  

• Legally authorized to work in the UK or Ireland 

We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process. 

Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. 

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