𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟯𝟬𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟰𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟯𝟬-𝟰𝟬 𝗟𝗣𝗔)

Experience: 5+ yrs

Location: India

Job Type: Full-time

We are seeking a highly analytical and solution-oriented Business Analyst – Workforce Scheduling to support and optimize workforce scheduling, time management, and HR technology solutions. This role is ideal for professionals with experience in workforce management systems, scheduling platforms, and HR technology who enjoy bridging business requirements with scalable technology solutions.

As a Business Analyst, you will collaborate with HR, business stakeholders, technical teams, and external vendors to enhance scheduling processes, improve system performance, and deliver technology solutions that drive operational efficiency and employee experience. You will play a key role in configuring, supporting, and continuously improving workforce management applications while ensuring reliable, sustainable, and business-focused outcomes.

Requirements

Key Responsibilities

• Serve as a functional and technical expert for workforce scheduling, time management, and HR technology platforms.
• Configure, maintain, and optimize workforce management and scheduling systems to support evolving business needs.
• Provide day-to-day operational support by troubleshooting system issues, resolving defects, and ensuring platform stability.
• Collaborate with business stakeholders to understand operational challenges, gather requirements, and recommend technology-driven solutions.
• Translate business requirements into functional specifications, system configurations, and integration requirements.
• Analyze business processes, workflows, and system capabilities to identify opportunities for automation and continuous improvement.
• Lead and support system enhancement initiatives through discovery, planning, configuration, testing, deployment, and post-implementation support.
• Coordinate with internal teams, vendors, and implementation partners to ensure successful project execution and ongoing system performance.
• Develop and execute test plans, test cases, and quality assurance activities to validate system functionality and user acceptance.
• Create and maintain documentation for system configurations, business processes, enhancements, and operational procedures.
• Communicate system updates, enhancements, and process improvements effectively to technical and non-technical stakeholders.
• Stay current with emerging workforce management technologies and HR system capabilities to recommend innovative solutions.

What Makes You a Great Fit

• 5+ years of experience supporting or implementing Workforce Management, Scheduling, or HR Technologysolutions.
• Strong understanding of workforce scheduling, time and attendance systems, and HR technology ecosystems.
• Hands-on experience with workforce management platforms such as Infor Workforce Management (WFM), Indeavor, Shiftboard, Infor APS, or similar solutions.
• Solid knowledge of integrations between scheduling, payroll, HR, and workforce management systems.
• Proven ability to gather, analyze, and document business requirements and translate them into scalable technology solutions.
• Experience supporting production environments, troubleshooting system issues, and ensuring operational stability.
• Strong analytical, problem-solving, and process improvement skills with attention to detail.
• Excellent stakeholder management, communication, and cross-functional collaboration abilities.
• Experience with reporting, analytics, workforce data analysis, and process automation is an advantage.
• Ability to manage multiple priorities, adapt to changing business requirements, and deliver high-quality solutions in a fast-paced environment.
• Self-driven mindset with a proactive approach to continuous improvement, operational excellence, and delivering measurable business value.