Jobs Companies GRNET S.A. Helpdesk agent

Sobre esta vaga de Helpdesk agent na GRNET S.A.

GRNET S.A. · Presencial · Athens, Attica, Greece
Esta vaga está em Greek.

Ενίσχυση του Γραφείου Αρωγής Χρηστών (Helpdesk) σε καθεστώς ημιαπασχόλησης, για την πρώτου επιπέδου υποστήριξη στους χρήστες των ψηφιακών υπηρεσιών που παρέχει η ΕΔΥΤΕ Α.Ε. στην Ακαδημαϊκή και Ερευνητική κοινότητα.

Έναρξη συνεργασίας: Σεπτέμβριος 2026.

Κύριες αρμοδιότητες της θέσης:

·        Παροχή υπηρεσιών τηλεφωνικής και γραπτής εξυπηρέτησης χρηστών και τεχνικής υποστήριξης 1ου επιπέδου με χρήση σύγχρονων εργαλείων (ticketing system, Call Center, κλπ).

·        Επιβεβαίωση ορθής λειτουργίας των εφαρμογών.

·        Συγγραφή εγχειριδίων χρήσης.

Requirements

Ο/Η κατάλληλος/ή υποψήφιος/α για τη θέση θα πρέπει να διαθέτει τα παρακάτω προσόντα:

· Φοιτητές σχολών Πληροφορικής Α.Ε.Ι.

Άριστος χειρισμός τόσο του γραπτού όσο και του προφορικού λόγου.

O/Η ιδανικός/ή υποψήφιός/α διαθέτει δυναμικό και υπεύθυνο χαρακτήρα με άριστες οργανωτικές και επικοινωνιακές δεξιότητες και με ενδιαφέρον για τη συνεχή ανάπτυξη των γνώσεων και ικανοτήτων του. Θα πρέπει να διακρίνεται από άριστη επαγγελματική συμπεριφορά, αναλυτική σκέψη, αποτελεσματικότητα υπό συνθήκες στενότητας χρόνου και ομαδικό πνεύμα

Benefits

  • Δυναμικό, ταχέως εξελισσόμενο περιβάλλον εργασίας

 

Η ΕΔΥΤΕ Α.Ε. είναι ένας εργοδότης ίσων ευκαιριών. Όλοι οι υποψήφιοι που πληρούν τις προϋποθέσεις, θα έχουν ίσες ευκαιρίες ανεξαρτήτου φυλής, χρώματος, θρησκείας, φύλου, σεξουαλικού προσανατολισμού, καταγωγής, αναπηρίας, ηλικίας ή οποιασδήποτε άλλης προστατευόμενης κατηγορίας σύμφωνα με την ισχύουσα νομοθεσία.
Όλες οι αιτήσεις θα αντιμετωπίζονται με αυστηρή εμπιστευτικότητα.

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Sobre a GRNET S.A.

GRNET – National Infrastructures for Research and Technology, provides networking and cloud computing services to academic and research institutions, to educational bodies at all levels, and to agencies of the public, broader public and private sector. It is responsible for promoting and disseminating network and computing technologies and applications, as well as for promoting and implementing Greece’s Digital Transformation goals. Thus, GRNET leverages the educational and research activity in the country, towards the development of applied and technological research in the fields of telecommunication networks and computing services.

GRNET holds a key role as the coordinator of all e-infrastructures in Education and Research. With twenty-plus years’ experience in the fields of advanced network, cloud computing and IT infrastructures and services, and significant international presence, GRNET shall advise the Ministry of Digital Governance on issues relating to the design of advanced information systems and infrastructures.

GRNET develops synergies with other agencies which provide digital services in the Greek public sector, by sharing best practices and know-how on advanced information systems and it represents the national research and technological community within the European Union’s Research Infrastructures. GRNET contributes to the country’s Digital Transformation via in-depth analysis, technological studies, standard solutions and specialized know-how, serving at the same time hundreds of thousands of users on a daily basis in the strategic fields of Research, Education, Health and Culture.

GRNET is also the National Research and Education Network (NREN).

In order to reach its goals, GRNET undertakes projects, initiatives and other activities related to information technology, digital technology, communication, e-governance, new and open technologies, including new big data technologies, artificial intelligence and machine learning, and in general, to the promotion, dissemination and transfer of know-how regarding network and computing technologies and their applications, to research and development, education and to the promotion of Digital Transformation.

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