About Charlotte Tilbury Beauty 

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing. 

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. 

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us. 

About the role 

We are looking for a strategic thinking, flexible and creative individual, who can successfully challenge the status quo, who has suitable proven Indirect procurement experience, consummate with the role. Working within a fast-paced and fluid environment, ideally coming from within the Luxury Cosmetic or Personal Care industry, with a large global focus on e-commerce support. 

The individual will have global remit for sourcing and cost reduction across the full range of Indirect categories. Key categories of focus include IT/Tech, Marketing (incl. Digital), PR & events, Professional Services and Store Design/Visual Merchandising (both design and fixtures/fittings). They must be able to demonstrate delivery of significant savings within category. 

Take a lead role in influencing both central and regional key stakeholders towards a global category plan which they’ve facilitated across the teams, including a pipeline and roadmap for delivery across the coming 12-18 months. 

As a Head of Indirect Procurement you will

• Responsibility for development and delivery of the key Indirect category sourcing strategy, and plans, working closely with global/regional leads to gain ‘buy-in’ to and deliver a global strategy plan in agreement with the Global Procurement Director.  

• As part of category strategy identify risks and consolidation opportunities within supply base, including challenging specification ‘needs’ vs. ‘wants’. 

• Spend Mapping of all associated spend data to support sourcing strategy, evolving current solution to something more ‘fit for purpose’. 

• Forecasting, monitoring, and reporting on all assigned cost initiatives monthly, including full ownership within the Cost Initiative pipeline tracker. 

• Ownership for full justification business cases for team expansion as required. 

• As a subject matter expert, providing critical challenge to the current supply base with key operational stakeholders and present alternate solutions that optimise business growth and improve business efficiencies in line with the category plan. 

• Developing and owning, in agreement with the Procurement Director aggressive Cost Initiative reduction targets on a 12-month rolling annual basis, including setting budget cost targets. 

• New supplier sourcing and tendering programmes with development and monitoring of full 24-month sourcing pipeline. 

• Ownership for Indirect team development, including identification of gaps and needs, upskilling through training, knowledge gaining and for each member to have a Personal Development Plan (PDP), knowing what they need to achieve to attain their next promotion. 

• Ensuring that contracts in place for all spend above £100k, ensuring legacy supplier contracts added to meet Procurement overall KPI’s. 

• Ensuring compliance both within Procurement and wider business of the use of Globability tendering solution. 

• Establish and manage QBR process across identified key category suppliers, including KPI/SLA implementation and monitoring, including building SLA’s into legacy supplier agreements. 

• Owning Indirect procurement finance tracker, including team annual budgets, ensuring all Opex/Capex required for the team is captured and monitored. 

• Work with PUIG teams to identify and implement Indirect Category synergies where appropriate. 

• Develop and implement procurement processes to ensure ‘maverick’ spend minimised, and multiple similar vendor set-ups consolidated. 

• Ownership for setting up and maintaining risk management policy and supplier monitoring. 

• Ownership for Supplier Categorisation hierarchies, and taxonomy. 

Who you will work with

• Reporting to the Director of Procurement
• Procurement, Indirect teams etc

About you

COMPETENCY MUST HAVES

• Building ‘Best in Class’ Team – Needs to be able to demonstrate building and leadership of strategic Indirect procurement/sourcing team, with full competence matrix, PDP and recognition of successes. 

• Disrupt & Innovate – Must be able to think ‘outside the box’, constantly bringing new ideas and process evolutions to the table and then delivering against them. 

• Learning Curve - Capability to quickly take on board and disseminate new data/info around operational business needs and quickly develop into a sourcing plan of action. 

• Attention to Detail – Able to work at an extremely fast pace, without making unchecked errors across a wide range of cost initiative projects at the same time. 

• Conflicting Priorities - Ability to commit to and deliver against deadlines agreed, where there will be multiple priorities to consider and manage. 

• Project Management Guru – Must be conversant with both sourcing tenders/RFP processes as well as VAVE project management with suppliers. Strong management of both external and internal stakeholders to deliver a project on time, with significant associated savings. 

• Commercial acumen - Role holder must have strong negotiation skills with clear demonstrable consistent cost saving achievements both from tendering and negotiation, as well as project managing value engineering cost initiatives. 

• Autonomy – Must be able to take responsibility for own resource time, prioritising ‘biggest bang for your buck’ and ownership of delivery, with minimal direct support. 

EXPERIENCE EXPECTATIONS

• Thorough knowledge of supply markets, supplier capabilities and competitor activity. 

• Thorough subject matter expertise in at least two of the Indirect categories mentioned. 

• Previous procurement experience within Luxury Cosmetic or Personal care business. 

• Previous experience supporting e-comms tech and performance marketing solutions. 

• Some experience within third party logistics fulfilment and B2C couriers, to support Procurement Manager – Logistics. 

• Must be able to demonstrate having developed and implemented Indirect category strategy reviews and plans. 

• Strong data analysis capability to support category strategy development. 

• Sound legal contract knowledge and experience. Confident in ownership of legal compliance for contracts less than £100k. 

• Must be comfortable working with ambiguous and/or incomplete information to achieve a significant cost benefit result. 

• Demonstrated use and implementation of ‘source to contract’ e-sourcing tools a distinct advantage. 

• Ideally have CIPS accreditation. 

• Must have experience and worked within a ‘Source to Contract’ system previously. 

In addition to the above, we would LOVE if you have 

• Knowledge of vector databases and retrieval strategies. 

• Experience with recommender systems and ranking models. 

• Familiarity with LLM evaluation tools (e.g., RAGAS, TruLens, LangSmith, Arize). 

• A working understanding of cloud networking and platform infrastructure. 

• Experience in e-commerce or retail environments. 

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam. 

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed. 

Why join us? 

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves 

• We’re a hybrid model with flexibility, allowing you to work how best suits you 

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday 

• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey 

• Financial security and planning with our pension and life assurance for all 

• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues 

• Bring your furry friend to work with you on our allocated dog friendly days and spaces 

• And not to forget our generous product discount and gifting! 

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process. 

If you need support or would like to apply through an alternative method, please contact us at [email protected] 

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