Sobre esta vaga de Engineering Manager (Communications Team) na Bestow
ABOUT BESTOW
Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.
Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise.
Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us.
Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.
Bestow uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify.gov.
ABOUT THE TEAM
The Engineering team is responsible for all technology for Bestow and the Bestow Platform. We serve employees, consumers, and enterprise customers. In addition to building software, we integrate and manage many third-party products used by employees and as part of the platform. Our major functional teams are product engineering, infrastructure, IT, data & analytics, and program management. Engineering works closely with product management and design to define and prioritize the product roadmap.
As an Engineering Manager for the Communications Team, you will lead a team of Backend Software Engineers responsible for Bestow's communications infrastructure, the Document Creation Service and Notification Service. You will partner with Product Managers, Compliance, Legal, and our external delivery partners to develop and support solutions that power document generation, regulatory disclosures, and multi-channel customer communications across the platform. You will also collaborate with teams across Bestow to plan and execute the product roadmap. Our system runs on Kubernetes in Google Cloud Platform and is composed of several microservices written in Go that integrate using gRPC, REST, and async messaging patterns. You will share responsibility for operating our workloads on these platforms.
A key focus for this role will be scaling our communications infrastructure, building reliable, compliant document generation and multi-channel notification delivery (email, SMS, and physical mail) that supports policy documents, required notices, automated delivery tracking, and seamless carrier and partner integrations.
This role is open to remote candidates. #LI-Remote
WHAT YOU’LL DO
This is a player/coach role with direct reports, spending approximately 20% of your time contributing production-level code.
Technical Leadership
Remain hands-on in the code and actively participate in system design and architecture decisions
Regularly review pull requests, providing thoughtful feedback that elevates code quality
Partner with engineers on complex technical challenges, offering guidance without micromanaging
Drive large initiatives from conception through delivery
Communications Architecture & Integration
Own the document generation pipeline including templating, PDF rendering, carrier-and product-specific document configuration, and template lifecycle management
Lead multi-channel notification delivery across email, SMS, and physical mail, including third-party provider integrations (e.g., Lob, SendGrid, Twilio), delivery status tracking, and webhook handling
Design delivery failure handling including correct classification of provider errors (e.g., distinguishing user/4xx from system/5xx failures), retry logic, bounce/complaint management, and operational alerting
Build compliance-driven communications infrastructure for regulatory disclosures, required notices, document verification, and end-to-end audit trails for document delivery
Implement delivery observability including exposure of delivery failures in data feeds, idempotent retries, and custom monitoring/eventing for template processing
Drive operational improvements including carrier template onboarding automation, reducing manual intervention, and streamlining the document-to-delivery lifecycle
Team Development
Orchestrate effective engineering ceremonies that promote collaboration and continuous improvement
Create personalized growth plans for each team member, identifying strengths and development areas
Provide regular, constructive feedback and create opportunities for engineers to expand their skills
Strategic Vision
Balance technical excellence with business objectives
Demonstrate sound judgment when making technical trade-offs
Communicate complex technical concepts clearly to both technical and non-technical stakeholders
The ideal candidate embraces being both a technical contributor and a people leader, finding fulfillment in writing code while helping others grow into their full potential.
WHO YOU ARE
An Engineering Manager at Bestow is a highly technical leader who thrives at the intersection of people and technology. You combine deep technical expertise with exceptional leadership skills to drive engineering excellence while developing talent.
Core Requirements
Bachelor's Degree or equivalent experience required
8+ years professional experience in the software industry, with at least 3 years of management experience while keeping your coding skills strong
Professional experience with Go preferred
Comfortable using Docker for local software development
Familiar with modern, scalable system architectures (load balancing, horizontal scaling, etc.)
Experience with PostgreSQL or other relational databases (comfortable writing ANSI SQL)
Familiar with API design tools/languages (Protocol Buffers, Swagger, OpenAPI, etc.)
Cloud computing & Kubernetes (or similar container orchestration) preferred
Technical Aptitude; Fluency in programming, attention to detail, planning, understanding requirements, verification, Architecture Design
GenAI Developer Tooling & Up-leveling Team: Leveraged GenAI developer tools to maintain strong, hands-on contribution capabilities in complex backend architectures while coaching engineers on utilizing AI to accelerate continuous integration, release strategies, and template onboarding automation. Ensured AI-generated code adhered strictly to microservice design principles and compliance frameworks.
Software Development Lifecycle
Deep understanding of the entire software development lifecycle, including feature inception, system maintenance, continuous integration and release strategies, and GenAI developer tooling
Ability to track key metrics and consistently meet established Service Level Agreements (SLAs)
Ability to understand complex technical problems and identify areas of risk
Ability to go deep technically when necessary—you should be able to contribute changes to the team's codebases at any time
Leadership & Soft Skills
Highly organized and detail-oriented
Proven track record of building and retaining high-performing teams
Strong problem-solving abilities
Excellent communication and collaborative attitude
End-to-end ownership mentality
TOTAL REWARDS
At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:
Competitive salary and equity based on role
Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
100% paid-premium option for medical, dental, and vision insurance
Lifestyle stipend to support your physical, emotional, and financial wellbeing
Flexible work-from-home policy and open to remote
Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
Employee-led diversity, equity, and inclusion initiatives
Recent Employer Awards include:
Best Place for Working Parents 2023 + 2024 + 2025
Great Place to Work Certified, 2022 + 2023 + 2024 + 2025
Built In Best Places to Work, 2022 + 2023 + 2025
Fortune’s Best Workplaces in Texas 2022 + 2023
Fortune’s Best Workplaces in Financial Services and Insurance 2022 + 2023 + 2024
We value diversity at Bestow. The company will hire, recruit, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member.
Thanks for considering a job at Bestow!
