Customer Success at Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

About the Role

We are looking for a Data Ops - Intern to help our customers explore their healthcare data, understand how to improve the health of the population and bring down the cost of healthcare.

A Day in the Life

• Create world class customer facing documentation which would delight and excite customers
• Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective 
• Convert tacit knowledge to implicit knowledge

What You Need

• Handling alerts for monitoring of ingestions and analytics.
• Doing troubleshooting for issues in assigned ingestion/analytics tasks (BAUs).
• Cross-collaborating with other teams to get issues resolved.
• Adhere to JIRA processes to avoid SLA breaches.
• Analysis and resolution of customer tickets.
• ETL troubleshooting for customer tickets and internal BAUs,

Required Skills:

• Basic knowledge of SQL and Python, and able to write SQL queries
• An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done. 
• ETL expertise from the healthcare domain is preferred. 
• Hands-on experience with relational and non-relational DBs. 
• Excellent written and verbal communication skills.
• Comfortable to work in weekend, night and rotational shifts (if needed).

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information, please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)

Disclaimer: 

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.