Sobre esta vaga de Customer Education Manager na Augury
Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together.
We are seeking a Customer Education Manager to build and scale our customer education program. As part of the Enablement team, you will create engaging learning experiences that help customers adopt our platform, increase product proficiency, and maximize value. This is a role based out of India.
You will own the customer curriculum from end to end—developing educational content, partnering with cross-functional teams, and ensuring learning resources evolve alongside our product. The preferred time zones are Eastern US and Central US.
A Day In Your Life
- Develop and maintain customer-facing educational content, including e-learning courses, documentation, process guides, videos, and quick-reference materials.
- Design role-based learning paths tailored to customer personas and use cases.
- Own the curriculum lifecycle, from planning and content creation through publishing, measurement, and continuous improvement.
- Partner with Product to translate new features into customer-ready training and documentation.
- Collaborate with Customer Success to identify adoption challenges and improve educational content based on customer feedback.
- Work with Marketing to ensure educational content aligns with our brand and messaging.
- Design and manage a customer certification program, including assessments, credentialing, and renewal.
- Partner with Customer Success Operations to connect learning data with customer health metrics.
- Establish content governance processes to keep learning materials accurate and up to date.
- Measure program effectiveness using learner engagement, course completion, certification, and adoption metrics.
What You'll Bring
- 3–6 years of experience in customer education, instructional design, technical writing, or learning and development within a B2B SaaS environment.
- Strong instructional design and technical writing skills, with the ability to simplify complex product concepts into clear, engaging learning experiences.
- Experience creating multi-format learning content, including written documentation, e-learning courses, videos, and reference materials.
- Experience with an LMS or course authoring platform such as Articulate 360, Skilljar, Thought Industries, or Docebo.
- Strong cross-functional collaboration skills with Product, Customer Success, and Marketing.
- Excellent written and verbal communication skills.
- A builder mindset with the ability to thrive in a fast-paced, evolving environment and work independently.
- Experience in industrial technology, manufacturing, or another highly technical SaaS environment is a plus.
Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.
