Credit Controller

Full-time, permanent

Hybrid – Shoreham office

Up to £33,000

(Internal job level reference: Associate)

About us

Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organisation ready to redefine what world-class technical support means in today's rapidly evolving technology landscape.

The role

Our Accounting and Finance team is responsible for the financial management and financial controls that support everything we do as a business. We're now looking for a Credit Controller to join the Credit Control team, based at our Shoreham office on a hybrid basis, working closely with the Credit Control Manager in a busy, varied role that puts great customer service at its heart.

You'll be accountable for driving efficient and effective collections, handling incoming billing queries as they arise, and building strong relationships with customers and colleagues alike. This is a role for a self-starter who's comfortable taking ownership of cash collection and confident influencing both customers and internal teams to get the right outcome.

What you'll be doing

• Building rapport with customers and agreeing payment deadlines in line with set time frames
• Identifying and analysing the root causes of collection delays
• Requesting restriction of services where required
• Carrying out reconciliations
• Negotiating payment plans with customers
• Logging customer queries promptly and routing them to the right department
• Answering queries directly wherever possible
• Processing administration and liquidation claims

What we're looking for

• Credit control experience
• Excellent communication, customer service and interpersonal skills
• A confident, professional telephone manner
• Strong attention to detail
• Sound critical thinking and decision-making skills
• The ability to listen to customers and negotiate solutions that work for everyone
• A calm, confident approach to handling difficult conversations

Nice to have

• Experience in the telco industry
• Background in an Accounts Receivable department
• Experience using Microsoft Dynamics 365

Salary and location

Up to £33,000, dependent on experience. This role is hybrid, based in our Shoreham office.