• Drives and Manages studies or projects according to scope of work, timelines, and quality standards.
• Supports building a strategy to deliver the trial or project as per protocol and timelines. 
• Monitors and analyses project status to ensure successful completion of project parameters, milestones, timetables.
• Understands proactively manages risks on trials or projects and implements mitigations whilst working in a cross functional team.
• Acts as principal liaison between Sponsor and Care Access by facilitating the flow of information between Care Access and client.
• Appropriately escalates any issues or potential issues as per escalation pathways; and provides timely project updates to upline management and/or Senior Leadership at Care Access.
• Coordinates a cross functional team to support delivery of the clinical trial.
• Holds teams accountable for delivery and success of the trial.
• Leads teams to successfully deliver in their areas.
• Coordinates activities of all functional departments and vendors involved in the project.
• Works with team and management to develop plans/guidelines for project implementation using Care Access tools.
• Identifies data and analytics required to allows data-driven decisions and continuously monitors ongoing project performance.
• Evaluates growth opportunities of current engagement or potential engagements; helps develops the strategy for various initiatives.
• Ensures teams are entering and updating internal tracking tools.
• Works with team to identify potential risks, develop contingency plans.
• Provides Sponsor with timely project updates, ensures correct protocol interpretations, and obtains direction and feedback on implementing scope of work 
• May discuss and obtain feedback from Sponsors regarding Care Access’s performance to date.
• Plans and communicates to team members to study specific tasks and priorities for projects.
• Delegates, as appropriate, assigned responsibilities to project team members.
• Liaises with managers in all functional areas within Care Access to optimize performance and utilization of the project team members.
• Ensures that appropriate assessment and coordination of project/protocol specific and therapeutic area training needs and activities are occurring for the team members as needed.
• Schedules, leads, and follows up on pre-identified meetings. Documents, sends meeting minutes and follows-up on action items. May be internal and/or external.
• Maintains project logs and trackers.
• Provides recommendations and alternative resolutions to project-specific challenges through established escalation channels.
• Ensures guidelines and processes are followed for efficient escalation of out of parameter issues as appropriate.
• Escalates identified findings from periodic quality reviews and peer feedback reports.
• Collaborates with fellow CTMs and department leadership on best practices.

• Exceptional strategic thinking and problem-solving skills to drive Care Access goals while fostering and maintaining a strong client relationship.
• Effective leadership skills, strong communication competency, and proven ability to foster team productivity and cohesiveness.
• Ability to show flexibility by pivoting workflows and adjusting priorities as needed.
• Ability to work independently, organize work with attention to detail and accuracy; demonstrated skill in assessing timelines and coordinating numerous assignments and projects simultaneously under heavy and fluctuating workloads and
• conflicting deadlines.
• High degree of discretion in dealing with confidential information.
• Ability and willingness to work flexible hours when needed.
• Ability to mentor junior team members.
• Excellent written, verbal, and interpersonal communication skills.
• Comfortable in a fast-paced environment.

Certifications/Licenses, Education, and Experience

• Minimum Education:
  • Bachelor's degree
• Minimum Experience:
  • Must have clinical trial experience.
  • Must have 5+ years of experience in the clinical trial/pharmaceutical industry.
  • Must have 2-3+ years in project management including client management.
  • Site experience, preferably in a site network.
  • Experience with oversight of external vendors (e.g., e-consent vendor).
  • Experience collaborating and leading cross-functional teams in a matrix environment.
  • Experience managing multiple projects across various therapeutic areas.
  • Experience anticipating and resolving problems on projects.
  • Experience reporting project details to various stakeholders within the company and outside of the company
  • Decentralized clinical trial experience, preferred.
  • Experience with strategy consulting, preferred.
  • PMP Certification, preferred.