Sobre esta vaga de Chargeback and Payment Disputes Specialist na Payoneer
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
We’re looking for a detail-oriented, organized, and proactive Chargeback and Payment Operations Specialist to join our team. This role is responsible for handling chargebacks, fraud alerts, payment disputes, and operational payment exceptions, while supporting the smooth execution of payment processes across multiple systems and partners.
The ideal candidate is comfortable managing high volumes of repetitive yet business-critical tasks with accuracy and consistency, can effectively prioritize across multiple workstreams, and works well with cross-functional teams. A strong service mindset, attention to detail, and interest in the payments industry are essential for success in this role.
Responsibilities
- Investigate and analyze dispute cases from internal and third-party systems
- Manage and represent chargebacks and retrieval requests
- Ensure precise and proper responses to disputes
- Correspond with customers, banks, acquirers, and other payment processors
- Update and maintain payments disputes databases daily
- Interact with different departments, including Risk, Customer Care, Reconciliation and Tech Services
- Own or support quality assurance activities for the global Chargebacks and Payment Operations team, including case reviews, feedback, and process improvement recommendations.
We’re looking for:
- A/ B.Sc graduate
- Prior experience – a must
- Ability to communicate effectively (both written and verbal). High level of spoken and written English is a must.
- Ability to pay attention to details while dealing with repetitive work
- Excellent computer Skills - Proficient in Excel
- Strong attention to details balanced with swift execution
- Organized, independent & detail-oriented
- Quick learner with ‘can do’ attitude
- SQL knowledge – an advantage
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
