Job Title: Case Manager

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking a highly organized, proactive, and detail-oriented Case Manager to join our growing team. This role is responsible for coordinating client services and ensuring families receive seamless support throughout their therapy journey.

The Case Manager serves as the primary point of coordination between families, providers, and internal departments, ensuring authorizations, scheduling, documentation, and ongoing client communication are handled efficiently and professionally.

We are looking for someone who is sharp, articulate, a quick learner, and able to anticipate challenges before they arise. The ideal candidate thrives in a fast-paced environment, takes ownership of their work, and requires minimal supervision.

Key Responsibilities

• Coordinate client services from intake through ongoing care.
• Assess client needs and assist in developing and maintaining individualized care plans.
• Coordinate with healthcare providers, families, and internal teams to ensure seamless communication and continuity of care.
• Manage client schedules and coordinate with providers to ensure appropriate coverage.
• Monitor and process insurance authorizations, renewals, and required documentation.
• Monitor client progress and communicate updates to the appropriate stakeholders, making recommendations or adjustments to care coordination where needed.
• Educate families on treatment processes, available resources, and support services.
• Respond to client inquiries promptly while providing professional and compassionate support.
• Maintain accurate and up-to-date client records, case notes, and documentation.
• Track outstanding tasks and proactively follow up to ensure timely completion.
• Identify and resolve scheduling, authorization, or service delivery issues before they impact client care.
• Advocate for clients by ensuring they have access to the appropriate services and resources.
• Ensure compliance with company policies, healthcare regulations, and documentation standards.
• Utilize internal systems and software to manage case information efficiently.
• Participate in case review meetings and contribute to continuous process improvement initiatives.
• Collaborate with cross-functional teams to deliver an exceptional client experience.
• Perform additional administrative and coordination duties as required.

Requirements

• Previous experience in case management, healthcare coordination, patient services, or Healthcare administration.
• Strong administrative and organizational skills.
• Excellent written and verbal English communication skills.
• Exceptional attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• Comfortable learning new software and systems quickly.
• Proficient in Microsoft Office and Google Workspace.
• Ability to work independently with minimal supervision.
• Experience working within a healthcare organisation.
• Knowledge of insurance authorizations and healthcare documentation.
• Experience using practice management software such as CentralReach or similar platforms.
• Previous experience supporting U.S. healthcare organizations or clients.