·       Proactively seek business development opportunities by reaching out to existing and new clients to understand their needs and expectations.

·       Build and maintain strong, long-lasting client’s relationships through effective address of client’s inquiries, concerns, and feedback promptly and professionally.

·       Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis

·       Receive and resolve customers’ concerns and enquiries to your best ability and achieve maximum revenue

·       Maintain accurate records in the CRM system.

·       Analyze client’s data to identify trends and opportunities for improvement.

·       Collaborate and work closely with internal stakeholders to fulfil client’s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management.

·       Ability to partner with multiple departments and stakeholders.

·       Excellent problem-solving skills with meticulous attention to detail.

·       Ability to work collaboratively in a team environment.

·       Assist in drafting proposals to generate more revenue from clients.

·       Provide administrative support to ensure smooth day-to-day operations.

·       Any other ad-hoc duties as assigned by the management

Requirements

·       Degree in a relevant discipline.

·       At least 2 years of experience in managing customer service and expectations of high-profile clients.

·       Proven experience in customer relations or a similar customer-facing role.

·       Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment

·       Proficient in internet and Microsoft applications.

·       High-level communication skills in both English and Chinese. Korean language will be an advantage

·       Proven ability to negotiate.

·       Strong customer service recovery and conflict resolution skills.

·       Good organizational skills.

Benefits

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances