1. Process and procedure expert for assigned/applicable insurance policies.
2. Ability to step in and lead team huddles.
3. Ability to step in and lead direct reports in RCM Manager’s absence.
4. Audit/track accuracy of Insurance Verification, Eligibility and Authorizations – scope and frequency.
5. Knowledge of payor contracts in accordance with guidelines for Financial Clearance.
6. Coordinate with related internal staff on front-end “fails” identified.
7. Train new team members and assist in any coaching opportunities.
8. Work independently and collaborate in a team environment.
9. Assist in situations that require additional care and knowledge (new payor).
10. Ensure strict confidentiality of client records according to policy and procedures.
11. Make administrative and procedural decisions and judgments on sensitive, confidential issues.
12. Knowledge of computer data entry systems, protocols, and procedures.
13. Communicate effectively, both oral and written, to peers, team members, and payors/insurance companies.
14. Collaborate with RCM Billing/AR Teams in collection efforts from respective payors.
15. Collaborate with denial management team.
16. Other duties as assigned by the RCM Leadership Team.

Managerial Responsibility

This role is responsible for:

• Leading and maintaining staff by orienting, and training team members;
• Ensuring the daily functions of the department are completed by communicating job expectations; planning, monitoring, and appraising job results; 
• Managing, coaching, and developing a high performing team that meets agreed objectives, and which delivers best practice results, added value, and continuous improvements;
• Consistently promoting high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them.

Role/Team/Department

• Michigan FFN Authorization Specialists
• Out-of-state FFN Authorization Specialists

Qualifications

Education

High School Diploma or equivalent, minimum requirement

Work Experience

• Relative Revenue Cycle Experience
• Experience at the hiring manager’s discretion
• Strong analytical skills
• Customer Service and Phone Etiquette

Equipment and Technology

• Laptop
• G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• Microsoft Office Suite

Other Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

Knowledge and Skills

• Proficient in Microsoft Office Suite (Word, Excel, and Access) and CareConnect;
• Requires strong quantitative and analytical skills, as well as verbal and written communication skills;
• Effective communication skills, both written and verbal with internal and external stakeholders;
• Ability to organize, prioritize, and handle multiple tasks; adhere to established deadlines; and produce work that consistently meets or exceeds team benchmarks;
• Results-driven with the aptitude to apply critical thinking skills and problem-solving;
• Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
• Demonstrated strong work ethic with attention to detail, accuracy, and quality;
• Established track record of generating error-free work;
• Must be extremely organized and possess strong analytical and overall personnel management skills, as they will work closely with department managers;
• Additionally, they must have demonstrated leadership skills with the ability to communicate effectively with clients and co-workers.

Working Conditions

• Centria’s office hours are Monday through Friday from 8:30 AM – 6:00 PM.
• Additional time may be required to complete the above work or meet company objectives.

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching, and lifting up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing when needed. This role will require close visual activity on multiple computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.