We’re looking for an Application Support Specialist to ensure the stability, performance, and availability of business applications and systems used by internal teams. You will troubleshoot incidents, handle service requests, provide licences, make payments, collaborate with engineering/product teams, and drive root-cause analysis to prevent recurring issues. This role requires strong technical troubleshooting, clear communication, and a structured approach to incident management.

✅ Responsibilities:

✔️Provide L2 application support for business systems and software (web apps, software APIs, Corporate IT and backoffice tools, SaaS platforms).

✔️Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.

✔️Investigate issues using logs, monitoring tools and API testing.

✔️Perform root-cause analysis (RCA) and document findings, fixes, and preventive actions.

✔️Provide software licenses to the employees.

✔️Support systems: Maintain records of over 400 software units, grant/revoke access, verify access rights according to RBAC, write documentation

✔️Identify recurring problems and drive automation or process improvements to reduce ticket volume.

✔️Communicate updates to stakeholders during incidents (status, workaround, ETA, resolution).

✔️Participate in on-call/shift rotation if required.

✔️Incident/problem management: Working with Atlassian (Jira Service Desk, Software, Confluence)

✔️Full software management cycle within the company (implementation, support, procurement/payment, renewal, user management, system deactivation, access rights verification, automation)

✔️Technical Knowledge: Atlassian (Jira, Confluence), Microsoft 365, Trelica, Grafana, Okta, SAP/Dynamics, N8N, scripting, Postman.

✅ Requirements:

✔️3+ years in application support / technical support / service operations (L2).

✔️Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management tool).

✔️Experience working with ticketing systems (Jira Service Management, Software, Confluence.)

✔️Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).

✔️Scripting for automation (Python/Bash/PowerShell).

✔️Understanding of incident/problem management (ITIL concepts are a plus).

✔️Comfortable communicating with both technical and non-technical stakeholders.

✔️Strong documentation habits and attention to detail.

✔️Proactive and goal oriented mindset.

💡 Would be a plus:

✔️Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).

✔️Basic understanding of networking (DNS, latency, firewalls) and SSO concepts.

✔️Strong experience with API tools (Postman/Insomnia) and message queues (Kafka/RabbitMQ).

✔️Experience working with a huge amount of systems.

✔️The desire and ability to organise and manage a large number of systems from scratch.

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

We are looking for a Software Developer to join the core team developing Ktor, an asynchronous framework for building connected applications.

Ktor provides an HTTP server and client stack with multiple low-level subsystems (I/O, networking, protocols, etc.) and a rich set of extensible features. The team works on both evolving existing functionality and designing new framework capabilities.

In this role, you will:

• Work on the core of the Ktor framework.
• Develop and improve HTTP server and client subsystems.
• Design and implement new framework features and extensions.
• Maintain and improve the existing codebase with a focus on quality, performance, and reliability.
• Participate in design discussions and code reviews.
• Collaborate closely with other developers and contributors.

We’ll be happy to have you on our team if you have:

• Solid experience with Kotlin.
• Good knowledge of algorithms and data structures.
• The ability to write clean, maintainable, and well-tested code.
• Strong collaboration and communication skills.
• The ability to clearly express and justify technical decisions.
• Working proficiency in written and spoken English.
  
  

We’d be especially thrilled if you have:

• Experience with web technologies and application frameworks.
• An understanding of HTTP, REST, and networking concepts.
• Experience with non-JVM platforms or frameworks.
• Experience with library API design and versioning.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-GZ1

#LI-DNI

#LI-GZ1

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

We are looking for a Software Developer to join the core team developing Ktor, an asynchronous framework for building connected applications.

Ktor provides an HTTP server and client stack with multiple low-level subsystems (I/O, networking, protocols, etc.) and a rich set of extensible features. The team works on both evolving existing functionality and designing new framework capabilities.

In this role, you will:

• Work on the core of the Ktor framework.
• Develop and improve HTTP server and client subsystems.
• Design and implement new framework features and extensions.
• Maintain and improve the existing codebase with a focus on quality, performance, and reliability.
• Participate in design discussions and code reviews.
• Collaborate closely with other developers and contributors.

We’ll be happy to have you on our team if you have:

• Solid experience with Kotlin.
• Good knowledge of algorithms and data structures.
• The ability to write clean, maintainable, and well-tested code.
• Strong collaboration and communication skills.
• The ability to clearly express and justify technical decisions.
• Working proficiency in written and spoken English.
  
  

We’d be especially thrilled if you have:

• Experience with web technologies and application frameworks.
• An understanding of HTTP, REST, and networking concepts.
• Experience with non-JVM platforms or frameworks.
• Experience with library API design and versioning.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-GZ1

#LI-DNI

#LI-GZ1

At JetBrains, we’re building an AI-native platform for software development that connects developer workflows, team-level collaboration, and organizational control into a single coherent system. This platform will serve as the execution and governance layer for AI-driven development, deeply integrated with developer tools but designed to work across teams, products, and environments. This is a long-term strategic investment for JetBrains and a key pillar of our vision for the future of software development.

We’re now looking for an experienced and proactive Full-stack QA Engineer to join our team to help us with functional and performance testing.

Your responsibilities will include: 

• Developing and maintaining an automated testing infrastructure, setting up CI/CD pipelines, selecting and integrating existing tools, and designing new ones.
• Writing and improving automated tests, particularly for APIs.
• Collaborating with the QA and Development teams to design and execute test scenarios.
• Working with logs and monitoring tools (e.g. Kibana, Grafana) to detect functional issues and performance anomalies.
• Ensuring the quality of our distributed AI-powered systems by validating integrations with various language models and APIs.

We would like you on our team if you: 

• Have at least three years of experience in software testing (manual and automated).
• Possess a solid understanding of REST APIs, request/response structures, status codes, and typical scenarios.
• Have hands-on experience with Postman or similar API testing tools.
• Are familiar with writing automated tests for APIs using any programming language or framework.
• Understand distributed systems and microservice architectures.
• Have basic Docker skills (running containers, working with Docker Compose).
• Are comfortable reading and interpreting OpenAPI/Swagger specifications.
• Have a basic understanding of authentication and authorization protocols (e.g. OAuth 2.0, API keys, and JWT).
• Can work well both independently and within a team, demonstrating strong self-management skills.
• Have a good command of English, both spoken and written.

We’d be especially thrilled if you: 

• Have hands-on experience with cloud computing platforms (AWS, GCP) and container orchestration tools (Kubernetes, Helm).
• Have experience with CI/CD tools (e.g. TeamCity or GitHub Actions).
• Have experience with performance testing tools (e.g. k6).
• Are familiar with TypeScript and/or JavaScript.
• Have worked with automated testing infrastructure and processes.
• Enjoy digging into logs and debugging distributed systems.

Main focus: 

• Quality assurance of new features
• Automation of regression testing
• Performance testing

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI