We’re looking for an Application Support Specialist to ensure the stability, performance, and availability of business applications and systems used by internal teams. You will troubleshoot incidents, handle service requests, provide licences, make payments, collaborate with engineering/product teams, and drive root-cause analysis to prevent recurring issues. This role requires strong technical troubleshooting, clear communication, and a structured approach to incident management.

✅ Responsibilities:

✔️Provide L2 application support for business systems and software (web apps, software APIs, Corporate IT and backoffice tools, SaaS platforms).

✔️Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.

✔️Investigate issues using logs, monitoring tools and API testing.

✔️Perform root-cause analysis (RCA) and document findings, fixes, and preventive actions.

✔️Provide software licenses to the employees.

✔️Support systems: Maintain records of over 400 software units, grant/revoke access, verify access rights according to RBAC, write documentation

✔️Identify recurring problems and drive automation or process improvements to reduce ticket volume.

✔️Communicate updates to stakeholders during incidents (status, workaround, ETA, resolution).

✔️Participate in on-call/shift rotation if required.

✔️Incident/problem management: Working with Atlassian (Jira Service Desk, Software, Confluence)

✔️Full software management cycle within the company (implementation, support, procurement/payment, renewal, user management, system deactivation, access rights verification, automation)

✔️Technical Knowledge: Atlassian (Jira, Confluence), Microsoft 365, Trelica, Grafana, Okta, SAP/Dynamics, N8N, scripting, Postman.

✅ Requirements:

✔️3+ years in application support / technical support / service operations (L2).

✔️Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management tool).

✔️Experience working with ticketing systems (Jira Service Management, Software, Confluence.)

✔️Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).

✔️Scripting for automation (Python/Bash/PowerShell).

✔️Understanding of incident/problem management (ITIL concepts are a plus).

✔️Comfortable communicating with both technical and non-technical stakeholders.

✔️Strong documentation habits and attention to detail.

✔️Proactive and goal oriented mindset.

💡 Would be a plus:

✔️Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).

✔️Basic understanding of networking (DNS, latency, firewalls) and SSO concepts.

✔️Strong experience with API tools (Postman/Insomnia) and message queues (Kafka/RabbitMQ).

✔️Experience working with a huge amount of systems.

✔️The desire and ability to organise and manage a large number of systems from scratch.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Kineto is a next-generation platform that enables creators, educators, and small businesses to generate, deploy, and operate fully functional AI-powered web applications – instantly and at scale. It combines LLM-driven code generation, multi-tenant Postgres (Neon), dynamic hosting (GKE and Knative), automated deployments (Flux), analytics, billing, and a seamless chat-based UX to make software creation accessible to everyone. Our team is growing rapidly, and we’re now seeking an experienced Infrastructure Engineer who can design, build, and maintain our cloud-native platform, with a focus on scalability, reliability, and automated operations.

What you’ll do:

Cloud and platform engineering (DevOps):

• Design, implement, and manage the core infrastructure powering Kineto's platform on Google Cloud Platform (GCP), including networking, security, and identity management.
• Build and operate resilient, highly available distributed systems using Kubernetes (GKE), Knative, Istio, and related cloud-native technologies.
• Automate the entire infrastructure life cycle (IaC) using Terraform and Terragrunt, ensuring secure, reproducible, and auditable environments.
• Implement and maintain CI/CD pipelines (e.g. GitHub Actions and TeamCity) and deployment tools like Flux and Helm for GitOps-driven application delivery.
• Optimize and manage the multi-tenant data layer on Postgres and Neon, focusing on robust tenant isolation, performance, backups, and safe schema management.

Operational excellence and reliability:

• Drive site reliability engineering (SRE) practices, including monitoring, alerting (Prometheus, Grafana), logging (Loki), and incident response.
• Solve complex operational challenges, such as optimizing scale to zero for cost efficiency, minimizing cold starts, enhancing autoscaling behavior, and managing queue backpressure.
• Implement platform-wide performance tuning (e.g. container resource limits, distributed locks, caching strategies, and GC configurations).
• Ensure platform security and compliance by implementing best practices for secrets management, network segmentation, and vulnerability scanning.

Technical leadership:

• Own major infrastructure roadmap items, including multi-region deployments, disaster recovery planning, advanced tenancy separation, and ephemeral preview environments.
• Champion DevOps and SRE principles across the engineering team, mentoring engineers on cloud-native best practices, operational readiness, and debugging complex distributed systems.
• Collaborate with product and engineering teams to define the long-term vision for the platform's architecture and operational model.

We’d be glad to have you on our team if you:

• Have five or more years of experience building and operating large-scale, commercial cloud-native infrastructure, with a strong focus on DevOps/SRE practices.
• Possess deep, hands-on expertise with GCP (or AWS/Azure) and Kubernetes administration and operations (GKE experience is a strong plus).
• Are proficient with infrastructure-as-code (IaC) tools, particularly Terraform, for managing complex environments.
• Have a solid understanding of Linux internals, networking (CNI and service mesh), security, and distributed system design.
• Are familiar with CI/CD tools, GitOps (e.g. Flux), monitoring stacks (Prometheus/Grafana), and logging systems.
• Thrive in cross-functional teams and excel at communicating complex infrastructure ideas clearly.

#LI-YY1

At JetBrains, we have a passion for building the strongest, most effective developer tools in the world. Our tools are designed to give developers the freedom to grow, discover, and create. Over eight million of the world's most dynamic developers speed up their workflows using our products, which help them stay focused on code design and the big picture, allowing them to deliver more creative and effective results.

We’re looking for an experienced QA Automation Engineer to join our Dev Environments team and help ensure the quality and reliability of WSL, Docker, Kubernetes, Dev Containers, and other virtualized development environment tooling within the IntelliJ-based product family.

As a QA Automation Engineer, you're not just writing tests – you're:

• Strengthening the team's confidence in product quality: Your automation allows the team to iterate quickly while maintaining stability.
• Partnering with QA Engineers to drive a culture devoted to quality: You advocate for testability and quality throughout the development process.
• Solving challenging problems: Testing developer tools allows you to work in complex technical scenarios and flex your strong investigation skills.

What you'll do

Core responsibilities

Test automation 

• Design, develop, and maintain automated test scenarios (UI, E2E, and functional) across various operating systems (Linux, Windows, macOS) and environments like Docker and WSL.
• Expand test coverage for new and existing functionality.
• Improve existing automation based on team feedback, reduce test flakiness, and automate routine checks.
• Debug and troubleshoot test failures, distinguishing product issues (regressions) from infrastructure-related issues (including test, framework, or environment).
• Optimize test execution time and reliability.
• Contribute to frameworks and tools with product-specific extensions as needed.

Quality assurance

• Monitor test execution results and investigate failures.
• Participate in release quality assessments.
• Collaborate with QA Engineers and developers on testability and quality improvements:
• Participate in design discussions to reveal risks early.
• Suggest testing approaches.
• Deal with regressions before they reach users.
• Help define test strategies and quality gates for your team.
• Support manual QA activities when needed, for example by reporting bugs in YouTrack and verifying that they are fixed.
• Fill the gap between manual testing and automated execution by co-authoring test plans and aligning quality strategy within the team.

Continuous improvement 

• Define and track quality metrics, including testing coverage, failure rate, and flakiness.
• Identify gaps in test coverage and propose solutions.
• Improve domain-specific test infrastructure and CI/CD pipelines within your team's scope.
• Share knowledge about automation best practices with other team members.
• Work with the tooling team to adopt new frameworks and practices.

What we're looking for

Required skills

Technical foundation

• Proven experience in test automation.
• Solid programming skills in Kotlin or Java and a good understanding of the JVM.
• Experience with test frameworks: JUnit or TestNG.
• Understanding of software testing principles and methodologies.
• Familiarity with CI/CD tools (TeamCity or similar).
• Experience with reporting tools (Allure or others).
• Version control experience (Git).

Quality mindset

• Ability to isolate root causes and distinguish product bugs from environment issues.
• Attention to detail, even while maintaining focus on overall quality goals.

Collaboration

• Excellent communication skills in English (written and verbal).
• Experience working in cross-functional teams and collaborating with other teams.
• Comfort with giving and receiving constructive feedback.
• Ability to grasp new concepts quickly and to work both in a team and independently.

Nice to have

• Experience testing developer tools, IDEs, and desktop applications.
• Experience building automated testing infrastructure and processes.
• Experience in performance testing.
• Experience in manual testing.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI 

At JetBrains, we have a passion for building the strongest, most effective developer tools in the world. Our tools are designed to give developers the freedom to grow, discover, and create. Over eight million of the world's most dynamic developers speed up their workflows using our products, which help them stay focused on code design and the big picture, allowing them to deliver more creative and effective results.

The remote development functionality in JetBrains products redirects IDE-heavy processing from a local machine to a powerful remote server, reimagining how developers work. With hardware performance no longer a limitation, developers can work from anywhere while benefiting from improved security, stability, and reliability.

We're looking for a QA Automation Engineer to join the Remote Development team and help ensure that the products software engineers around the world rely on daily are of the highest quality.

You'll work alongside QA Engineers to design and implement automated testing scenarios that catch issues before they reach our users, cover regressions with automated tests, and improve automation processes within the team.

What you'll do

Core responsibilities

Test automation 

• Design, develop, and maintain automated tests (UI, E2E, functional, and integration) across multiple platforms and environments: Linux, Windows, macOS, Docker, and WSL.
• Expand test coverage for new and existing functionality.
• Monitor automated test execution results.
• Debug and troubleshoot test failures, distinguishing product issues (regressions) from infrastructure-related issues (including test, framework, or environment).
• Optimize test execution time and reliability.
• Improve test automation stability and contribute to automation frameworks.

Quality assurance 

• Report bugs in YouTrack and verify that they are properly fixed and backported. 
• Participate in release quality assessments.
• Collaborate with QA and developers on testability and quality improvements. 
• Help define test strategies and quality gates for your team.
• Support manual QA activities when needed.

Continuous improvement 

• Define and track quality metrics, including testing coverage, failure rate, and flakiness.
• Identify gaps in test coverage and propose solutions.
• Improve domain-specific test infrastructure and CI/CD pipelines within your team's scope.
• Share knowledge about automation best practices with other team members.
• Work with the tooling team to adopt new frameworks and practices.

What we're looking for

Required skills

Technical foundation

• Proven experience in test automation.
• Solid programming skills in Kotlin or Java and a good understanding of the JVM.
• Experience with test frameworks: JUnit or TestNG.
• Understanding of software testing principles and methodologies.
• Familiarity with CI/CD tools (TeamCity or similar).
• Experience with reporting tools (Allure or others).
• Version control experience (Git).

Quality mindset

• The ability to isolate root causes and distinguish product bugs from environment issues.
• Attention to detail while maintaining focus on overall quality goals.

Collaboration

• Excellent communication skills in English, both written and verbal.
• Experience working in cross-functional teams and collaborating with other teams.
• Comfort with giving and receiving constructive feedback.
• The ability to grasp new concepts quickly and to work both in a team and independently.

Nice to have

• Experience testing developer tools, IDEs, and desktop applications.
• Experience building automated testing infrastructure and processes.
• Experience in performance testing.
• Experience in manual testing.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI 

We invite a Security Engineer. This is a full-time, office-based role (no remote/hybrid) in one of our hubs:

• Belgrade, Serbia
• Lisbon, Portugal
• Sofia, Bulgaria
• Warsaw, Poland

The final location will depend on business needs and the feasibility of relocation from your current spot.

✅ Requirements: 
Must-Have:
✔️ 5 years of experience in IT infrastructure administration or information security roles. 
✔️ Advanced administration of macOS, Windows, and Linux operating systems, including secure configuration, system hardening, access control management, and troubleshooting at the OS level. 
✔️ Understanding of networking fundamentals, including IP networking, routing, switching, and network protocol behaviour relevant to security analysis. 
✔️ Basic knowledge of regulatory requirements and standards such as ISO27001, ISO27701, PCI DSS, GDPR, and others. 
✔️ Administration and configuration of EDR/XDR platforms, including policy management, detection rule tuning, incident investigation, and endpoint threat response. 
✔️ Configuration and administration of enterprise VPN solutions, including secure remote access management, authentication policies, and network access control. 
✔️ Administration and tuning of DLP systems, including policy development, data classification integration, and monitoring of data exfiltration risks. 

Nice-to-Have:
✔️ Proficiency in working with any kind of simple scripts: bash, PowerShell or Python, etc.. 
✔️ Understanding of the basic principles of virtualisation platform functionality. 
✔️ Experience in complex implementation or support projects of enterprise information security solutions (any solution classes from the list): MDM, SIEM, DLP, PAM, NGFW, Endpoint Security. Etc..
✔️ Experience with deployment and administration of IDS/IPS solutions, including rule tuning and network threat detection. 
✔️ Experience with PaloAlto, Digital Guardian, OpenVPN security solutions. 

✅ Responsibilities:
System Administration:
✔️ Manage security systems: DLP, XDR, Network VPN gateway.
✔️ Implement and maintain security control policies to enhance security.
✔️ Keep security system infrastructure updated and patched. 
✔️ Integrate security systems with new IT solutions and assets.
✔️ Debug issues related to the security systems software - cooperate closely with vendor support. 

Monitoring and Analysis:
✔️ Continuously monitor network activity, systems load. 
✔️ Monitor and review vendor notifications about Saas security system maintenance, critical vulnerabilities, new releases and features. 
✔️ Identify and analyze potential threats and vulnerabilities in the security systems.

Incident Response: 
✔️ Respond to security incidents and provide 2-3 levels of support for the SOC team, coordinating incident response efforts. 
✔️ Escalate incidents to other teams as necessary. 

Reporting, Documentation, and Continuous Improvement: 
✔️ Prepare tech documentation after implementation of new security controls, system configurations. 
✔️ Create basic instructions for security software for end users. 
✔️ Suggest improvements to security system configuration and incident mitigation. 
✔️ Participate in post-incident reviews and propose enhancements. 

We invite a Security Engineer. This is a full-time, office-based role (no remote/hybrid) in one of our hubs:

• Belgrade, Serbia
• Lisbon, Portugal
• Sofia, Bulgaria
• Warsaw, Poland

The final location will depend on business needs and the feasibility of relocation from your current spot.

✅ Requirements: 
Must-Have:
✔️ 5 years of experience in IT infrastructure administration or information security roles. 
✔️ Advanced administration of macOS, Windows, and Linux operating systems, including secure configuration, system hardening, access control management, and troubleshooting at the OS level. 
✔️ Understanding of networking fundamentals, including IP networking, routing, switching, and network protocol behaviour relevant to security analysis. 
✔️ Basic knowledge of regulatory requirements and standards such as ISO27001, ISO27701, PCI DSS, GDPR, and others. 
✔️ Administration and configuration of EDR/XDR platforms, including policy management, detection rule tuning, incident investigation, and endpoint threat response. 
✔️ Configuration and administration of enterprise VPN solutions, including secure remote access management, authentication policies, and network access control. 
✔️ Administration and tuning of DLP systems, including policy development, data classification integration, and monitoring of data exfiltration risks. 

Nice-to-Have:
✔️ Proficiency in working with any kind of simple scripts: bash, PowerShell or Python, etc.. 
✔️ Understanding of the basic principles of virtualisation platform functionality. 
✔️ Experience in complex implementation or support projects of enterprise information security solutions (any solution classes from the list): MDM, SIEM, DLP, PAM, NGFW, Endpoint Security. Etc..
✔️ Experience with deployment and administration of IDS/IPS solutions, including rule tuning and network threat detection. 
✔️ Experience with PaloAlto, Digital Guardian, OpenVPN security solutions. 

✅ Responsibilities:
System Administration:
✔️ Manage security systems: DLP, XDR, Network VPN gateway.
✔️ Implement and maintain security control policies to enhance security.
✔️ Keep security system infrastructure updated and patched. 
✔️ Integrate security systems with new IT solutions and assets.
✔️ Debug issues related to the security systems software - cooperate closely with vendor support. 

Monitoring and Analysis:
✔️ Continuously monitor network activity, systems load. 
✔️ Monitor and review vendor notifications about Saas security system maintenance, critical vulnerabilities, new releases and features. 
✔️ Identify and analyze potential threats and vulnerabilities in the security systems.

Incident Response: 
✔️ Respond to security incidents and provide 2-3 levels of support for the SOC team, coordinating incident response efforts. 
✔️ Escalate incidents to other teams as necessary. 

Reporting, Documentation, and Continuous Improvement: 
✔️ Prepare tech documentation after implementation of new security controls, system configurations. 
✔️ Create basic instructions for security software for end users. 
✔️ Suggest improvements to security system configuration and incident mitigation. 
✔️ Participate in post-incident reviews and propose enhancements. 

We invite a Security Engineer. This is a full-time, office-based role (no remote/hybrid) in one of our hubs:

• Belgrade, Serbia
• Lisbon, Portugal
• Sofia, Bulgaria
• Warsaw, Poland

The final location will depend on business needs and the feasibility of relocation from your current spot.

✅ Requirements: 
Must-Have:
✔️ 5 years of experience in IT infrastructure administration or information security roles. 
✔️ Advanced administration of macOS, Windows, and Linux operating systems, including secure configuration, system hardening, access control management, and troubleshooting at the OS level. 
✔️ Understanding of networking fundamentals, including IP networking, routing, switching, and network protocol behaviour relevant to security analysis. 
✔️ Basic knowledge of regulatory requirements and standards such as ISO27001, ISO27701, PCI DSS, GDPR, and others. 
✔️ Administration and configuration of EDR/XDR platforms, including policy management, detection rule tuning, incident investigation, and endpoint threat response. 
✔️ Configuration and administration of enterprise VPN solutions, including secure remote access management, authentication policies, and network access control. 
✔️ Administration and tuning of DLP systems, including policy development, data classification integration, and monitoring of data exfiltration risks. 

Nice-to-Have:
✔️ Proficiency in working with any kind of simple scripts: bash, PowerShell or Python, etc.. 
✔️ Understanding of the basic principles of virtualisation platform functionality. 
✔️ Experience in complex implementation or support projects of enterprise information security solutions (any solution classes from the list): MDM, SIEM, DLP, PAM, NGFW, Endpoint Security. Etc..
✔️ Experience with deployment and administration of IDS/IPS solutions, including rule tuning and network threat detection. 
✔️ Experience with PaloAlto, Digital Guardian, OpenVPN security solutions. 

✅ Responsibilities:
System Administration:
✔️ Manage security systems: DLP, XDR, Network VPN gateway.
✔️ Implement and maintain security control policies to enhance security.
✔️ Keep security system infrastructure updated and patched. 
✔️ Integrate security systems with new IT solutions and assets.
✔️ Debug issues related to the security systems software - cooperate closely with vendor support. 

Monitoring and Analysis:
✔️ Continuously monitor network activity, systems load. 
✔️ Monitor and review vendor notifications about Saas security system maintenance, critical vulnerabilities, new releases and features. 
✔️ Identify and analyze potential threats and vulnerabilities in the security systems.

Incident Response: 
✔️ Respond to security incidents and provide 2-3 levels of support for the SOC team, coordinating incident response efforts. 
✔️ Escalate incidents to other teams as necessary. 

Reporting, Documentation, and Continuous Improvement: 
✔️ Prepare tech documentation after implementation of new security controls, system configurations. 
✔️ Create basic instructions for security software for end users. 
✔️ Suggest improvements to security system configuration and incident mitigation. 
✔️ Participate in post-incident reviews and propose enhancements.