The Opportunity

This opportunity is with our Operating Company Harrier who provides the Ignition platform, a leading customer retention and engagement product for the automotive industry. The platform helps dealerships automate workflows, strengthen customer relationships, and improve their marketing and service retention programs across Australia and New Zealand, working with major dealership groups and OEMs.

You'll be based remotely and will be and reporting to the Chief Information Officer. Day to day you'll work closely with our Salesforce Engineers, AI and Data team, Integration Engineers, QA, and Product so being a strong collaborator is just as important as your technical skills.

Right now, Harrier is investing heavily in modernising the Ignition platform and we're looking for someone who can manage cleaning up technical debt, tightening up security, improving how we test and deploy, and setting the standard for how we build going forward. At the same time, there are some really exciting new things on the horizon: AI integration, two-way SMS, AgentForce, and new dealer-facing features and you'll play a key role in making sure the platform is ready for all of it.

What You'll Do

• Evolve and strengthen the platform – Build on our existing Salesforce foundation by uplifting code quality, refining bulk‑data handling patterns, modernising legacy implementations where appropriate, and ensuring the platform continues to scale as the business grows.
• Maintain strong security and governance – Ensure data access and sharing models remain robust and compliant with privacy obligations, and define clear, consistent standards to guide future development
• Set the technical direction – Define how we build on Salesforce from coding standards and trigger patterns to how we integrate with other systems and make sure the whole team is working to the same playbook.
• Tackle technical debt – Own an ongoing programme of improvement, tracking where the platform needs attention and carving out space each release to make things better.
• Strengthen our deployment process – Manage the quality checks in our CI/CD pipeline so that problems get caught early and good practices are baked in from the start.
• Enable new product features – Work with our AI and Data team to make sure Salesforce is ready for what's coming next, including AI tools, high-volume processing, and new integrations.

What You'll Bring

• Significant hands-on experience with Salesforce in a senior or lead role.
• Deep expertise in Apex triggers, batch classes, async processing and a strong grasp of how to build things that scale without hitting limits.
• Experience cleaning up Salesforce codebases and making them production-ready.
• A solid understanding of Salesforce security, including how sharing rules, field-level security, and permissions work in practice.
• Proven experience integrating Salesforce with other systems using REST/SOAP APIs, Platform Events, and async patterns.
• Confidence with Lightning Web Components and modern Salesforce development approaches.
• The ability to explain technical decisions clearly to people who aren't engineers.

Bonus Points

• Salesforce certifications such as Platform Developer II, Application Architect, or Technical Architect.
• Experience with AgentForce, Einstein, or Data Cloud.
• Familiarity with Salesforce DevOps tools like Copado, Gearset, or GitHub Actions.
• A background in automotive, CRM, or subscription SaaS products.
• Experience with Marketing Cloud or dealer/partner portal development.
• Knowledge of integration tools like MuleSoft or Jitterbit.

This is a great opportunity for someone who loves getting into the detail, takes pride in building things properly, and wants to make a real difference to a platform that's used by hundreds of automotive dealerships across Australia and New Zealand. If that sounds like you, we'd love to hear from you.

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

At the heart of our operation is our Response Network of Sonder Responders who provide in-person support to our members who need help, when they need it, in coordination with our Support Centre. Serving and former workers from within the identified industries are eligible to apply, as there is plenty of flexibility to enjoy your work-life balance with your on-call capacity.

Ideally based in, or around Wellington, New Zealand.

You’ll be a part of the Sonder Responders Network employed in a casual capacity.

Sonder Responders work a flexible, 24-hour on-call roster, and this is an exciting opportunity for the right people to build and expand the network in New Zealand from the ground level. Your experience in decision-making, response, empathy, and a drive to help others will be essential to success and satisfaction in this role. You will be free to nominate your hours of availability and will be generously compensated with remuneration for both on-call availability, when required, and incident response.

You will also, when required, assist the Response Network Manager to:

• Conduct stakeholder engagement to support Sonder’s business and operational outputs as directed
• Nurture partnership relations, engagement and training
• Provide input to operational procedures and network management
• Conduct emergency and non-emergency support responses as required to support the network of responders in your area

Who are we looking for?

We’re seeking experienced individuals from the military, law enforcement, mental health sector or emergency services industries who are passionate about providing assistance to people in need. We are looking for someone who is confident in their ability to assess a critical situation and determine, or recommend, the next steps. Empathy is essential.

 You will have:

• Recent or current experience in Australia within emergency services, military and/or security-related work and a strong network of contacts in the local area
• High level of self-awareness, motivation, and self-management
• Ability to set priorities, act on key issues and make quick decisions while displaying interpersonal sensitivity
• Ability to work a flexible, on-call roster

 Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC.  If you have recently obtained these clearances, please indicate this in your application.

For any enquiries, or to arrange a confidential conversation, please contact nigel.tainui@sonder.io

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