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Cloud Support Engineer
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Please note that this is a 24/7/365 team. Your shift (8 hours) will be between 7AM - 7PM local time.
What You’ll Do:
The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.
About the Role:
As a Senior Cloud Support Engineer at CoreWeave, you'll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You'll be hands-on, collaborating with engineers and researchers to resolve issues that impact high-profile, mission-critical applications and cutting-edge AI training workloads. Your contributions will be pivotal in ensuring seamless performance, reliability, and success for our customers, positioning you at the very core of transformative technologies reshaping industries worldwide at a company that is truly one of a Kind.
In this role, you will:
- Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.
- Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).
- Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues.
- Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
- Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices.
- Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions.
- Contribute to refining processes, workflows, and playbooks for handling complex customer challenges.
- Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches.
- Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides.
- Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives.
- Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required.
Who You Are:
- Have a Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position
- At least 5+ years of experience in cloud support, systems administration, or related technical support-focused roles
- Proven hands-on work experience with Kubernetes
- Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration
- Proven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback
- Experience with observability tools such as Grafana
- Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes
- Demonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes
- Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences
- Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions
Preferred:
- CKA Certified
- Demonstrated experience with training, coaching, and creating onboarding materials.
- Operates in a fast-paced, global, 24/7 support team environment
- Ability to collaborate across different time zones
- On-site office environment, hybrid, or remote options depending on location
- Flexible to travel up to 10% (~25 days/year)
Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.
- You love to dive into problems, test for solutions, and enjoy engaging with customers.
- You’re curious about AI.
- You’re an expert in providing outstanding technical support and have strong competencies in Kubernetes and Linux.
The base salary range for this role is £71,000 - £95,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
To fulfil our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results
What We Offer
In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
- Family-level Medical Insurance
- Family-level Dental Insurance
- Generous Pension Contribution
- Life Assurance at 4x Salary
- Critical Illness Cover
- Employee Assistance Programme
- Tuition Reimbursement
- Work culture focused on innovative disruption
Benefits may vary by location.
Our Workplace
While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void.
Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.
Updated privacy notice - UK and EU Job Applications
When you apply to a job on this site, the personal data contained in your application will be collected by CoreWeave UK Ltd. (“Controller”), which is located at
Phosphor (6th Floor), 133 Park Street, London, SE1 9EA
and can be contacted by emailing careers.eu@coreweave.com. Controller’s data protection officer can be contacted at privacy@coreweave.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (“GDPR”) and (ii) the GDPR as it forms part of the laws of the UK (“UK GDPR”), as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. With respect to transfers originating from the UK or the European Economic Area ("EEA") to a country outside the UK or the EEA, we implement the appropriate transfer mechanism(s) and other appropriate solutions to address cross-border transfers as required by applicable law. You may request a copy of the suitable mechanisms we have in place by contacting us at privacy@coreweave.com
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Where permitted by applicable law, we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities, respond to legal claims, or comply with record-keeping obligations. Under the GDPR and the UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with the relevant supervisory authority: (i) A list of Europe’s data protection authorities can be found here; and (ii) for the UK, this is the Information Commissioner's Office.
For additional information, please see our Privacy Policy.
Ready to apply?
Apply to CoreWeave Europe
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
WHY BOX NEEDS YOU?
We build applications that bring the power of Box's content platform to where users get their work done - on their Windows and MacOS devices. Our desktop applications help users access and collaborate on their documents from cloud with the familiarity of their local computer and local applications.
In this role, you will work on Box client applications - Box Drive, Box Tools and Box for Office and your impact will reach millions of users, who use Box desktop applications to get their work done on a daily basis. We are looking for a teammate, who will help us build delightful experiences for our users, and continuously improve our technical foundation.
WHAT YOU'LL DO?
- You’ll work alongside talented engineers in both our Warsaw office and Redwood City headquarters to design and develop new features that will enhance the user experience.
- You’ll collaborate with product managers, QA engineers, designers, cross functional teams, and customer-advocates to design, build, and ship end-to-end experiences for our users.
- You’ll have the opportunity to work across the stack of Box desktop applications, tackling a variety of challenges such as virtual file systems, data persistence, deep OS integrations, network communication, synchronization, and user interfaces.
- You’ll have the opportunity to build and improve cross-platform user experiences using React Native as part of Box’s desktop application ecosystem.
- You’ll have the opportunity to connect front-end experiences with underlying desktop application capabilities to support seamless end-to-end workflows.
- You’ll dive deep into the pain points that our users experience and help solve their problems, making real impact on the way they work.
- You’ll lead or participate in various design and planning discussions, helping to shape the future of our applications.
- You’ll have the opportunity to solve complex problems related to performance, handling large file systems with millions of objects, interprocess communication, and more.
- You’ll research and propose various design approaches and present corresponding pros and cons to your fellow engineers and management.
- Participate in on-call and incident response.
WHO YOU ARE:
- You are proficient in either C++, C# or Swift. Experience with React Native, Python or Objective-C is a plus.
- You have at least 3 years of experience developing applications in desktop environment.
- You have solid software design skills and can contribute to technical design discussions.
- You can make sound technical decisions within your area and contribute to maintainable system design.
- You are well-versed in modern unit-testing and functional-testing methodologies.
- You have a track record of collaborating successfully in small, high-velocity agile teams.
- You have a passion for building user-friendly, performant, and secure software that meets the needs of our users.
- You have excellent problem solving and debugging skills.
- You can communicate your ideas clearly and effectively, both verbally and in writing, in English.
- You gave a degree in Computer Science or equivalent experience.
Bonus:
- You have experience in Windows systems-level programming (e.g. Win32 APIs, multi-threading, Interprocess Communication or COM).
- Cross-platform development experience with both native Mac and Windows applications.
Percentage of Time Spent:
- 5% design
- 70% coding, code reviews, writing unit and integration tests
- 5% documentation
- 15% bug fixes and investigating production issues
- 5% meetings
Methodology and Tools:
- Agile management - Scrum
- Issue tracking tool - Jira
- Knowledge repository - Confluence, Box, GitHub Enterprise
- Code reviews - GitHub Enterprise
- Version control system - GIT
- Build server - Jenkins
- Messaging/meetings - Slack/Zoom
BENEFITS
Check out the overview of the benefits and additional perks offered at Box.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation".
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice.
#LI-OB1 #LI-hybrid
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Senior Flutter Developer
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BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
We are looking for a skilled Senior Flutter Developer.
✅ Responsibilities:
✔️ Development and improvement of crucial components of the platform
✔️ Make the product testable
✔️ Participate in grooming, planning, tech, and estimation sessions
✔️ Make your own decisions on the architecture level
✔️ Bring fresh and innovative ideas into the company’s processes
✔️ Support and improve product documentation
✔️ Couch Middle/Junior team members
✔️ Code review
✅ Requirements:
✔️ 3+ years of hands-on mobile development experience (Android or iOS)
✔️ 2+ years of hands-on Flutter development experience (at least 1 application released in the store)
✔️ Solid knowledge of Dart (including Dart streams / RxDart)
✔️ Solid knowledge of mobile architecture principles
✔️ Good knowledge of OOP/SOLID principles
✔️ Good knowledge of REST and Sockets
✅ Nice to Have:
✔️ Kotlin
✔️ Java
✔️ Swift
✔️ Experience with CI/CD process
✔️ Experience with Unit and Functional testing of mobile applications
✅ We offer excellent benefits, including but not limited to:
✔️Snacks in the Office;
✔️20 days of vacation per year;
✔️6 days of sick leaves without document required;
✔️Attractive office location and facilities - Loftmill;
✔️Medical insurance for you and your partner;
✔️Sports package;
✔️Birthday, wedding, and newborn gifts;
✔️Languages classes (partially paid by the Company);
✔️Career growth opportunities;
✔️International corporate parties, great team-building events and activities.
Bold moves start here. Make yours. Apply today!
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Apply to BrainRocket