About This Job

The Lead Housekeeper assists the department managers in leading and developing a team of housekeepers through coaching, performance management, and optimizing daily operations to meet productivity and quality standards. You'll assist with scheduling, and fostering a collaborative work environment while participating in hands-on cleaning and inspections to maintain our high standards.

Compensation

• Piece rate (ranging between $36 and $325 per unit; average of $90 per unit)
• $24 / hour for paid training, required meetings, and non-post reservation cleans.
• More benefits and company perks information below.

Essential Job Functions

• Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Perform inspections of cleans completed by Housekeepers and support touch-up cleans as needed.
• Assist managers with supervision of an efficient and high-quality team of housekeeping personnel ensuring all are trained, effective, and adhere to company policies and procedures.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. 
• Professionally clean and maintain properties using cleaning procedures and products in conformance with prescribed company standards.
• Sweeping, vacuuming, mopping, dusting, and washing all surfaces. move all reasonably portable furniture in rooms to clean under and behind and assist with laundry as needed.
• Assist with scheduling, distribution of tickets, ordering and organizing supplies, as assigned by the manager. 
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Assist managers with assigned budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
• Partner and assist your Business Development Representative when new units join the portfolio.
• Conduct regular inspections prior to guest and owner arrivals.
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
• Provide cross-coverage for your manager and Co-Lead(s) when necessary.
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications 

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1 - 2 years experience in housekeeping or similar position.
• Prior experience in supervisory or management level position in a similar industry.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits + Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offerings

VIP is seeking an ambitious, hands-on professional to join us as our Facilities Manager. This is a unique role designed for someone who has mastered the technical "how-to" of building maintenance. You will work side-by-side with our current Facilities Manager to learn our infrastructure and vendor management. Upon successful completion of this mentorship period, you will be prepared to step into the lead Facilities Manager role, where you will be responsible for the strategic oversight and day-to-day physical operations of our office headquarters in Colchester, VT. This role ensures a safe, efficient, and sustainable environment by managing building systems, vendor relationships, and large-scale maintenance projects.

Position Type: Full Time, In-Person - will be required to report to our office in Colchester, VT

Primary Responsibilities:

• Maintenance and Operations - Oversee the repair and upkeep of all mechanical, electrical, plumbing, and HVAC systems.
• Vendor Management - Negotiate and manage contracts with external service providers (janitorial, security, landscaping, snow removal, etc.) to ensure high-quality service and cost-efficiency.
• Safety and Compliance - Ensure the building meets all local health and safety regulations (OSHA, ADA, Fire Code and alarms, sprinkler systems) and lead emergency preparedness planning.
• Space Planning - Coordinate desk moves, office expansions, and gym equipment and furniture procurement.
• Ticketing System - Address various facility requests as they arise.
• Management - Manage a small Facilities Team.

Requirements:

• 5+ years in facilities management, property management, or a related field.
• Understanding of HVAC, electrical, plumbing, and life-safety systems (fire alarms, sprinklers).
• Ability to oversee renovations, office moves, or equipment installs on time.
• Ability to communicate clearly with everyone from the CEO to a third-party technician.
• Available for "on-call" emergencies (flooding, power outages, or security breaches).
• CFM (Certified Facility Manager) or FMP (Facility Management Professional) credentials preferred but not required.

Why Join VIP?

• Work for an industry-leading organization with a supportive and inclusive culture
• Make a visible impact on the company's environment
• Enjoy excellent benefits and on-site amenities 

Compensation: $70,000 - $85,000/year

Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT) 
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules 

All full time job offers are contingent upon passing a pre-employment drug screening and background check.