What is Payments Support?

The Payments Support Department at Shift4 provides comprehensive support, training, and product implementation for our diverse customer base. Our flagship product, Lighthouse Transaction Manager (LTM), operates in an ASP environment and integrates seamlessly with our gateway solution, which connects POS/PMS systems to various industry-leading processors. Key products include LTM, the Universal Transaction Gateway (UTG), and Skytab, along with a range of other Shift4 offerings. For more details, visit our website at www.shift4.com. We are proud to partner with major companies in the U.S., including UPS, Hilton, KFC, Caesars Entertainment, Wendy’s, and many others.

Responsibilities:

• Communicate with clients via phone, email, chat, and tickets
• Assist customers with navigating our website, statements, contracts, orders, and any payments related inquiries
• Utilize strong problem-solving and people skills to ensure first call resolution
• Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken
• Thoroughly document inquiries and outcomes for accurate tracking and analysis
• Receive and place follow-up calls/ emails/ tickets/ projects to answer client inquiries promptly
• Seeks, understands and implements the client’s expectations
• Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment
• Demonstrate exemplary performance & attendance
• Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services
• Keeping abreast of our solutions’ new features, functionality, and installation procedures.

Requirements:

• Ability to work the afternoon/evening or early morning shift
• Proficient written and spoken English is a must
• Troubleshooting of PC-related issues
• Ability to pick up new concepts easily with a passion for learning and self-motivation
• Ability to multi-task effectively
• Assertive and able to resolve customer issues with tact and diplomacy
• Excellent communication skills are required.

Benefits:

• A growing innovative company
• Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes)
• Office in the city center with parking for cars, bicycles, and scooters
• Private health insurance
• Employee accident insurance
• Additional vacation days based on tenure
• Annual bonuses for the achieved results
• Employee referral program
• IIIrd Pillar Pension Fund contribution
• Office lunch twice a week and a wide choice of Snacks/Soft drinks
• Gifts for special occasions.

Salary starts from 1575 EUR gross with additional payment for night hours shift (up to 30%)

Join our ambitious Partner Portal team, where you'll help develop and maintain a cutting-edge self-service platform for Shift4's commercial teams, including internal sales and external partners. This portal is used for sales, customer service and support, merchant portfolio management, and various internal divisions (L&D, Marketing, and Finance). It has been operating successfully in the American market for over two years and is now starting to expand into Europe.

Our current strategic directions include:

• International development (USA, Europe, Canada, UK, IE, Australia and more);
• Core project enhancementImplementation of AI solutions, GDPR compliance;
• Deprecation of legacy systems and all processes from leads (opportunity) to customer issues management after going live.

Responsibilities

• Run as Team Lead (developers' HR manager). Lead Tech grooming and/or requirements gathering/validation sessions, planning with dedicated squad;
• Lead the technical strategy and implementation of our product (dedicated team responsible for Frontend architecture and strategy, still backend / API level/integrations - in scope and important managing developers, supporting leadership. Deliver reliability and efficiency for process automation, internal tools;
• Help Product director and managers by advising how the system works or how a solution could be implemented, represent product as Technical lead;
• Assist with mentoring team members to grow technically, fostering a culture of learning and excellence or simple knowledge sharing sessions coordination;
• Ensure high-quality coding standards and knowledge sharing, related processes;
• Collaborate with top-tier engineers from other teams, taking on the most challenging projects;
• Enjoy complete creative freedom to make decisions and implement them from scratch with the support of your team;
• Collaborate cross-functionally with Business Analysts, QA, and other team members to achieve elegant solutions which satisfy business needs, goals, and objectives.

Requirements

• Experience working with application building / programming;
• Solid experience working with backend development;
• Experience working with integrations, APIs, databases;
• Experience working with systems maintenance;
• Be familiar with agile software development lifecycle (SDLC);
• Ability independently perform technical analysis with proactive communication / contacting team members or other related squads;
• Be flexible and demonstrate the ability to execute on deadlines;
• Experience working in an international context and solid English (written and spoken). 

Technical Skills Required

• Programming Languages: TypeScript, JavaScript;
• Backend Framework: NestJS;
• Frontend Technologies: Experience with JavaScript frameworks React (version 18.2.0);
• Database: Experience with SQL databases (PostgreSQL, MSSQL etc.);
• ORM: TypeORM;
• Version Control: Git;
• Containerization: Docker;
• Testing: Jest for unit and e2e testing, Cypress (for end-to-end testing), Vitest (for unit and integration testing), Testing Library (React);
• Styling: Tailwind CSS (version 3.2.4), PostCSS;
• Linting and Formatting: ESLint, Prettier, Stylelint;
• Build Tools: Vite (as the project bundler and dev server), Rollup (implied by Vite ecosystem).
• Strong proficiency in AI-enabled engineering workflows, including effective use of tools such as Claude Code, GitHub Copilot, or Codex
  
  
  

Other SkillsBenefits

• Experience with Node.js and npm;
• Familiarity with Redis caching;
• Understanding of RESTful APIs and microservices architecture;
• Experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines;
• Proficiency in frontend development tools and libraries (e.g., Storybook, SWC, Axios, React Router, Lexical, ReactQuery, LogRocket, MSW, Joi and etc.);
• Experience with: DataDog, Sentry, Twilio, DocuSign;
• Experience with an integration with SalesForce / Mulesoft (there is a dedicated team with whom you may need to have a joint task) is a plus;
• Knowledge of AWS services is a plus.

Benefits