The Customer Success Manager II is responsible for driving long-term success and growth across a strategic portfolio of enterprise customers. This role serves as the primary business partner and trusted advisor to senior stakeholders, ensuring an exceptional customer experience, strong net revenue retention, high product adoption, and advocacy.

As the key point of contact for Diligent’s solutions, the CSM II leads proactive account management, orchestrates cross-functional resources, and partners closely with Sales and Services to deliver measurable outcomes and expand our footprint within each account.

Key Responsibilities

• Own a portfolio of enterprise accounts with accountability for renewal, net revenue retention, and expansion, leveraging data and insights to proactively manage risk and opportunity.
• Drive product adoption and value realization by developing and executing customer success plans aligned to the customer’s strategic objectives and key outcomes.
• Deliver a best-in-class customer experience across all phases of the customer lifecycle, from onboarding through renewal, coordinating with Implementation, Professional Services, Support, Product, and other internal teams.
• Lead executive-level engagements, including QBRs/EBRs and strategic reviews with C-suite, board administrators, and senior directors, to demonstrate ROI, influence adoption, and surface new opportunities.
• Identify, qualify, and partner on expansion opportunities in close collaboration with the Expansion Sales team, ensuring smooth handoffs, aligned account strategies, and clear growth plans.
• Facilitate successful onboarding and rollout of Diligent products and modules, working alongside the Implementation team to ensure stakeholder alignment, training, and effective change management.
• Build and maintain strong, multi-threaded relationships with key business and technical stakeholders, becoming a trusted advisor who understands their governance, risk, compliance, and operational priorities.
• Act as the voice of the customer internally, providing structured feedback and insights to Product, Marketing, Services, and Operations to influence roadmap and process improvements.
• Monitor account health and usage leveraging dashboards and analytics, intervening early to address risks, drive adoption, and reinforce value.
• Champion customer advocacy, by identifying referenceable customers, case study opportunities, testimonials, and participation in user groups or events.
• Collaborate on process and playbook improvements within the Customer Success organization to drive consistency, scalability, and excellence in how we serve enterprise customers.

Required Experience & Skills

• 5+ years of professional experience, including 2–4+ years in Customer Success, Account Management, or a similar client-facing role within B2B SaaS.
• Proven experience managing mid-market and/or enterprise accounts, with comfort engaging senior and executive stakeholders (Director, VP, C‑Suite).
• Demonstrated track record of meeting or exceeding renewal, retention, and expansion targets.
• Strong experience using CRM tools (preferably Salesforce) to manage accounts, opportunities, and customer health activities.
• Excellent communication and presentation skills, able to translate complex concepts into clear, compelling narratives for multiple stakeholder groups.
• Strong consultative and problem-solving skills, with a natural curiosity about the customer’s business, use cases, and success metrics.
• High level of resilience, ownership, and accountability, with the ability to navigate ambiguity and manage competing priorities across a large book of business.
• Passion for technology and a solution-centric mindset, with the ability to quickly learn new products and articulate their business value.
• Strong organizational skills and attention to detail, with experience managing multiple customers, projects, and deadlines simultaneously.

Preferred Qualifications

• Experience in governance, risk, compliance, legal, or adjacent enterprise software environments is a plus.
• Background working in a matrixed, global organization with cross-functional partners across time zones.
• Familiarity with customer success platforms and data-driven approaches to managing account health and adoption.

Engineering at Brex

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

As a Senior Application Security Engineer, you will focus on finding and responding to security vulnerabilities across the Brex platform. In this role, you will perform code reviews, design reviews, penetration testing, and vulnerability management. You will develop and maintain tooling to perform static and dynamic testing of the Brex platform and tooling which supports secure developer workflows. Application Security is part of our wider Financial Scale organization, which means you will work closely with Security Operations, GRC, Product Security, Front End Platform,  IT Infrastructure teams.

We’re looking for individuals with a strong background and interest in penetration testing. You should have a demonstrated ability to find vulnerabilities in complex systems and craft exploits to demonstrate business impact. This role is highly cross functional and collaborative, you will have the opportunity to work with every engineering team across Brex. You should be enthusiastic about working with a variety of backgrounds, roles, and needs. Building a world-class financial service requires world-class security. 

Brex is pioneering the next wave of AI-driven financial services for dynamic, high-impact companies like Coinbase, Robinhood, and Anthropic. We're at the early stages of integrating AI across our product suite, this role will have the opportunity to influence and secure the future of AI Security at Brex. You'll be at the forefront of securing our novel AI implementations, identifying attack vectors in agentic-powered features, and partnering with product and engineering teams to build AI capabilities that our customers can trust with their critical financial operations.

Responsibilities

• Identifying vulnerabilities, demonstrating business impact, and articulating the risk of specific vulnerabilities to drive prioritization efforts
• Perform penetration testing and design reviews, looking for vulnerabilities and insecure designs, work with engineering and product to design secure product features
• Maintain and build internal tools to automate security efforts, perform SAST and DAST testing of the Brex platform, and support secure development practices
• Build and contribute to a culture of collaborative security excellence through technical leadership, learning sessions, and mentorship within the team and wider organization

Requirements

• 5+ years work experience in an Application Security or related role
• Ability to find vulnerabilities in complex systems, demonstrating business impact through custom attack chains
• Experience with a wide range of secure development activities including— threat modeling, developer education, and incident response
• Knowledge of Python, scripting languages, and AI/agentic workflows to automate tasks, build tools and improve productivity
• Collaborative mindset paired with strong written and verbal communication skills

Bonus points

• Proficiency with Kotlin, gRPC, GraphQL, Kubernetes
• Previous experience as a software engineer
• Consultancy experience performing web application security reviews
• Experience with securing distributed systems in AWS and cloud environments
• Experience with pentesting and securing agentic features and systems
• Contributions to the wider technical community— open source, public research, mentorship, community organizing, blogging, CVEs, presentations, etc
• Experience submitting to bug bounty programs or responsible disclosure programs

Compensation

The expected salary range for this role is $192,000 - $240,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Position Overview

We are seeking a passionate and well-rounded candidate to join Diligent’s Platform Administration Services team. As part of this vital group, you will help design, build, and deliver the core services that power Diligent’s platform capabilities supporting our global product suite.  

The candidate will have the opportunity to learn and practice effective analysis, design, programming, and testing to produce and maintain scaled SaaS software solutions. The successful candidate will work as part of an established team used to working together to achieve excellent results. Our ideal candidate will be someone who is motivated, proactive and takes pride in their code. It's a 4-month program from September 2026 with the possibility of an extension for another term, depending on performance and mutual interest. 

Key Responsibilities:  

• Work as part of an agile Platform team and contribute to grooming user stories and ensuring work items are clear and testable.
• Develop and maintain an existing codebase.
• Take part in the team's ceremonies.
• Work on the team's backlog including planning, implementation, testing and release. 

Required Experience/Skills 

• Self-driven mindset and strong analytical skills.
• University-level programming coursework or comparable coding boot camp qualification.
• Looking for an education in programming and platform development
• Ability to work unsupervised for extended periods.
• Ability to be on-site in our Vancouver Office. 

Nice to Have Qualifications (not required): 

• Exposure to fullstack web applications including frontend and backend components.
• Exposure to AI tools (such as code assistants, AI debuggers, or design copilots) to enhance software development speed, quality, and creativity.
• Exposure to cloud environments (AWS, Azure, or GCP).
• Exposure to AI and LLM applications, including prompt engineering, RAG pipelines, or semantic search.
• Exposure with infrastructure-as-code, CI/CD pipelines, and observability practices.
• Passion for continuous learning and for exploring how AI can transform software engineering. 

We Take Care of Our Team 

• Continuous learning opportunities.
• Flexible work arrangements.
• Diversity & engagement programs, company events. 

Position Overview

The Solutions Sales Specialist will play an instrumental role in driving revenue growth for Diligent for existing and new accounts for specialized products. This position will collaborate with Account Executives and Directors to develop pipeline through prospecting, performing inbound and outbound activity to generate pipeline for team members and assume a quota within a territory to close business.

This position will require a commercially astute individual that is confident in showcasing our offerings in a compelling way to customers by uncovering how the customer requirements map to our products as part of the Diligent solutions. The Solutions Sales Specialist I embodies our culture and values and has demonstrated experience collaborating with stakeholders to realize shared goals.

Key Responsibilities

• Demonstrate an in-depth knowledge of Diligent’s solution and specialized products.
• Prospect new leads within existing accounts to drive new opportunities.
• Adopts a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent solutions.
• Demonstrate Sales excellence by managing the end-to-end sales cycle from opportunity to deal close using the Diligent approved sales methodology.
• Effectively utilize sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.
• Accurately maintain CRM records, forecast and report out on projected bookings, deals closed etc. on a regular basis.
• Proactively gathers external insights of the competitor landscape, including customers’ business strategy and the direction of the industry to inform the creation of strategic account plans.
• Collaborates with Account teams to discover new and growth opportunities, qualify opportunities and build pipeline.

Required Experience/Skills:

• Proven track record of success in account management and achieving revenue targets within the technology or GRC industry.
• SLED experience.
• Familiarity with selling through channel distribution processes. 
• Ability to build and maintain relationships with diverse stakeholders at different levels of the organization.
• Continuous learning, including a desire to develop knowledge and expertise in internal products, external industry trends and the customer landscape.
• Strong communication, presentation and influencing skills.
• A high level of curiosity and empathy with the ability to understand a potential customer's context, issues and pain points through effective questioning and listening.
• Self-motivated, results-driven, and ability to work in a fast-paced and dynamic environment.

The posted salary range reflects the base salary for this role. In addition, this position is eligible for commission/variable compensation based on performance.

Engineering at Brex

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

As an Application Security Engineer, you will contribute to finding and responding to security vulnerabilities across the Brex platform. In this role, you will participate in code reviews, design reviews, penetration testing, and vulnerability management. You will contribute to tooling that performs static and dynamic testing of the Brex platform and supports secure developer workflows. Application Security is part of our wider Financial Scale organization, which means you will work closely with Security Operations, GRC, Product Security, Front End Platform, and IT Infrastructure teams.

We're looking for individuals with a solid foundation in penetration testing and a curiosity for finding vulnerabilities in complex systems. You should have experience identifying and documenting vulnerabilities across common vulnerability classes and be able to communicate their risk clearly to engineering and product teams. This role is highly cross-functional — you'll have the opportunity to collaborate with engineering teams across Brex and grow your security expertise in a fast-moving environment.

Brex is pioneering the next wave of AI-driven financial services for dynamic, high-impact companies like Coinbase, Robinhood, and Anthropic. As we integrate AI across our product suite, this role will give you hands-on experience contributing to AI security at Brex. You'll apply emerging AI security best practices to help secure our agentic features, identify attack surfaces introduced by LLM-powered systems, and partner with product and engineering teams to build AI capabilities our customers can trust with their critical financial operations.

Responsibilities

• Identify vulnerabilities across common vulnerability classes (e.g., OWASP Top 10), document findings clearly, and communicate risk to drive remediation efforts
• Participate in penetration testing and design reviews alongside senior engineers, contributing to the identification of vulnerabilities and insecure designs
• Contribute to internal tooling and automation efforts that support SAST and DAST testing of the Brex platform and promote secure development practices
• Collaborate with engineering and product teams to support the design of secure product features
• Actively contribute to a culture of security awareness through knowledge sharing and peer learning

Requirements

• 4+ years of work experience in Application Security or a related role
• Demonstrated ability to find and document vulnerabilities in complex systems, with clear communication of business risk
• Hands-on experience with a subset of secure development activities, such as code review, threat modeling, or penetration testing
• Experience identifying security risks in AI/ML systems — such as prompt injection, model manipulation, or data poisoning — through work experience, personal projects, CTFs, or bug bounties
• Familiarity with agentic workflows and the ability to reason about attack surfaces introduced by LLM-powered features
• Knowledge of Python or scripting languages to automate tasks and build tooling
• Collaborative mindset paired with strong written and verbal communication skills

Bonus points

• Experience with Kotlin, gRPC, GraphQL, Kubernetes
• Previous experience as a software engineer
• Experience with securing distributed systems in AWS and cloud environments
• Experience with web application security reviews
• Contributions to the wider technical community — open source, public research, CTF participation, blogging, CVEs, or presentations
• Experience submitting to bug bounty or responsible disclosure programs
• Published AI security research or contributions to AI security frameworks

Compensation

The expected salary range for this role is $152,000 - $190,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Position Overview:

The Security Operations team is an agile, exciting, hands-on security operations team focused on protecting Diligent personnel, sites, and assets worldwide. We like to get our hands dirty working closely together and cross-functionally with the greater Security Department. Our goal is to maintain the confidentiality and integrity of customer, employee, and business information in compliance with organization, industry, and regional policies and standards.

Security Operations Analyst II is a part of high impact security operations team focused on protecting Diligent personnel, sites and assets worldwide. As part of the Security team, you will help to with the strategy, development, and deployment of a comprehensive physical and logical security operation programs. The position is responsible for oversight and operations on security event monitoring, incident response, user behavior analysis, threat hunting, in addition to maintaining the confidentiality and integrity of customer, employee, and business information in compliance with organization, industry, and regional policies and standards.

Key Responsibilities

• Actively monitor and respond to security alerts from tools such as SIEM, EDR, CNAP, etc.
• Analyze security alerts and document tuning opportunities to reduce false positives.
• Support change management responsibilities to reduce security risk/impact to corporate systems and networks.
• Contribute to security tooling policies and supporting process enhancement as needed to mature defense controls and facilitate exceptions for BAU operations.
• Initiate and coordinate incident response activities. Maintain documentation and reports for compliance purposes. 
• Configure and run network and endpoint vulnerability scans. Closely collaborate with technical teams to mitigate risks through patching and configuration changes.
• Assess and evaluate the suitability of existing and new security tools to bolster the organization’s security posture

Required Experience/Skills 

• 3-5 years of information technology experience or the equivalent combination of education, technical training, or work experience.
• Working experience in information security, especially on a Computer/Security Incident Response Team (C/SIRT), Computer Emergency Response Team (CERT), Computer Security Incident Response Center (CSIRC) or a Security Operations Center (SOC)
• Working experience with regulatory compliance and information security management frameworks.
• Strong decision-making capabilities.
• Technical knowledge of anti-virus solutions, virus outbreak management, and the ability to differentiate virus activity from directed attack patterns.

Preferred Experience/Skills

• Must have strong interpersonal skills with the ability to interact with customer’s technical, non-technical easily and effectively, support, and business staff at all levels.

We are seeking a strategic operator to serve as the force multiplier for our CTO and Engineering Leadership Team. Our 800-person SaaS organization has reached a pivotal scale, product-market fit is strong, velocity is high, and our next stage of growth depends on maturing our internal engine. This role sits at the intersection of strategy, data, delivery, and culture, ensuring that Engineering operates with clarity, efficiency, and alignment.

The Director of Engineering Operations will architect the operational rhythm of the Engineering organization, elevate decision quality through data, drive cross-functional initiatives, and build the systems that enable predictable, high-quality delivery at scale. This is a highly visible, career-accelerating role for a leader who thrives at the point where people, process, and technology meet.

Key Responsibilities

Operational Mechanics & Rhythm of Business (RoB)

· Architect and own the Engineering operating cadence, including QBRs, Monthly Business Reviews, strategic planning sessions, and org-wide communications.

· Drive fiscal and resource governance, partnering with Finance and HR on budgeting, headcount planning, workforce strategy, and cloud cost optimization (FinOps).

· Act as the communication conduit for the CTO—drafting strategic memos, board-facing narratives, and alignment messages for 400+ engineers.

Engineering Intelligence, Metrics & Insights

· Define Engineering “success” metrics, moving beyond vanity KPIs to track velocity, quality, efficiency, and people health (e.g, capital allocation, retention, eNPS).

· Own the Engineering Performance Dashboard, synthesizing complex data sets into clear, actionable insights for senior leadership.

· Lead data-driven interventions, proactively identifying bottlenecks, risks, or delivery challenges and recommending solutions.

Delivery Assurance & Portfolio Management

· Maintain a portfolio-level view of all major engineering initiatives, serving as the CTO’s early warning system for slippage, dependency risks, and scope creep.

· Standardize delivery frameworks—create lightweight yet high-compliance definitions of "Ready" and "Done" to drive consistent execution across teams.

· Oversee major cross-functional programs, ensuring alignment on scope, priorities, and timelines.

Tools, Systems & Workflow Optimization

· Optimize engineering tooling, workflows, and automation, driving adoption of systems (Jira, Confluence, GitHub, CI/CD) that increase velocity and output quality.

· Partner with Engineering and Product to evaluate and implement AI-driven tools and practices that improve productivity, automation, and decision-making.

· Establish training, communication, and safe-use guidelines for responsible and effective AI integration.

Horizontal Initiatives & Cross-Functional Leadership

· Serve as the cross-functional glue between Engineering, Product, Design, QA, Customer Success, and other partners.

· Lead complex, horizontal initiatives such as GRC framework implementations, cloud migrations, or GenAI adoption programs.

· Act as a change agent, driving organizational adoption of new processes, structures, and operating models.

Engineering Business Operations

· Manage operational budgets, vendor relationships, and resource planning.

· Partner with Finance, Talent Acquisition, and HR on hiring priorities, onboarding, and retention efforts.

· Prepare operational dashboards and reporting for executive leadership and the Board.

Leadership & Culture

· Mentor and develop Engineering Operations and Program Management staff.

· Foster a culture of accountability, continuous improvement, operational rigor, and data-driven decision making.

· Strengthen clarity, communication, and alignment across the Engineering org.

· Demonstrate diplomatic authority, the ability to influence without formal power, hold senior leaders (including VPs of Engineering) accountable to commitments, and preserve strong, trust-based    relationship.

Required Experience/Skills

· 8–10+ years in Engineering Operations, Technical Program Management, Strategy/Business Operations, or Software Engineering leadership within a high-growth SaaS environment.

· Strong understanding of SDLC, agile methodologies, CI/CD, DevOps, and microservices architecture.

· Advanced analytical skills with expertise in Excel, Looker, Tableau, or similar tools—able to convert data into executive-ready narratives.

· Demonstrated experience driving AI-related innovation across engineering teams, including evaluating AI opportunities, implementing tools, and influencing change at scale.

· Exceptional communication and stakeholder management skills; ability to influence without authority and build trust across all levels.

· Demonstrated success improving engineering processes, delivery predictability, and cross-functional alignment at scale.

· Experience defining operational frameworks, delivery standards, and KPI systems within a Global Organization.

· Preferred: experience with OKR frameworks, people leadership, or certifications (PMP, Agile, Lean).

This is a rare opportunity to operate at the right hand of the CTO and influence how a large-scale technology organization is steered. You'll gain exposure to executive decision-making, board-level communication, and enterprise-wide strategic architecture.

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Here’s a summary of the role 

In this role, you will turn complex, multi-product capabilities into clear, persona-led stories that show senior decision-makers exactly how Diligent helps them manage governance, risk and compliance with AI-driven insight. You’ll own solution-level messaging and narratives for key personas, then translate them into campaigns, sales plays and launch programs that drive pipeline, win rates and cross-sell across our portfolio. You’ll work directly with Product, Product Marketing, Sales and Content to make Diligent the AI company in GRC and a growth engine for your business unit. 

Here’s a breakdown of what you’ll do (not all of it, just the important stuff) 

• Develop persona-specific, solution-level messaging grounded in market trends, buyer challenges, our products and the business outcomes your personas care about most. 

• Serve as the central point of contact for your assigned business unit, aligning with Product Management and Product Marketing from roadmap through to go-to-market execution. 

• Partner with Content and Demand Generation to define persona-led campaigns, including campaign briefs, core narratives and landing-page messaging that drive engagement and conversion. 

• Lead and support product and solution launches by applying proven launch frameworks and ensuring clear, differentiated solution-level positioning. 

• Activate analyst research and market insights into compelling stories, content and sales enablement that improve confidence, consistency and win rates. 

• Collaborate closely with Sales and Enablement to deliver persona-specific narratives, use-case stories and repeatable sales plays that help teams open, progress and close opportunities – including cross-sell into our existing customer base. 

These are the essentials you’ll need to get an interview 

• 7+ years of experience in enterprise B2B SaaS marketing, with a strong background in Product Marketing and/or Solutions Marketing. 

• Proven track record developing persona-based messaging and positioning, ideally at both product and solution / portfolio levels. 

• Experience launching products, programs or major campaigns end to end, collaborating across Product, Sales and Marketing. 

• Demonstrated ability to translate complex technology into clear, outcome-oriented stories for senior personas (e.g., legal, compliance, audit, risk, CIO). 

• Strong storytelling and communication skills – you’re comfortable building narratives, slides and briefs, and presenting them to senior stakeholders and cross-functional partners. 

• High comfort level working in a fast-moving, evolving environment, with the confidence to prioritize, push back constructively and define process where needed. 

• Experience messaging about AI and using AI tools in your work (for research, content, analysis or experimentation). 

It would be great if you had these too, but we’ll support you if you don’t 

• Experience in governance, risk and compliance (GRC) or adjacent risk/compliance markets. 

• Background marketing to Boards of Directors, General Counsel or other senior legal and risk leaders. 

• Familiarity with product marketing frameworks (e.g., SiriusDecisions, Pragmatic / Practical Marketing) and analyst relations or working with industry reports. 

• Experience building integrated campaigns in partnership with Demand Generation, Field Marketing and Sales. 

• Comfort presenting to customers, at events and in virtual / in-person sessions, including tailoring your narrative for different audiences. 

Here’s a summary of the role 

In this role, you will turn complex, multi-product capabilities into clear, persona-led stories that show senior decision-makers exactly how Diligent helps them manage governance, risk and compliance with AI-driven insight. You’ll own solution-level messaging and narratives for key personas, then translate them into campaigns, sales plays and launch programs that drive pipeline, win rates and cross-sell across our portfolio. You’ll work directly with Product, Product Marketing, Sales and Content to make Diligent the AI company in GRC and a growth engine for your business unit. 

Here’s a breakdown of what you’ll do (not all of it, just the important stuff) 

• Develop persona-specific, solution-level messaging grounded in market trends, buyer challenges, our products and the business outcomes your personas care about most. 

• Serve as the central point of contact for your assigned business unit, aligning with Product Management and Product Marketing from roadmap through to go-to-market execution. 

• Partner with Content and Demand Generation to define persona-led campaigns, including campaign briefs, core narratives and landing-page messaging that drive engagement and conversion. 

• Lead and support product and solution launches by applying proven launch frameworks and ensuring clear, differentiated solution-level positioning. 

• Activate analyst research and market insights into compelling stories, content and sales enablement that improve confidence, consistency and win rates. 

• Collaborate closely with Sales and Enablement to deliver persona-specific narratives, use-case stories and repeatable sales plays that help teams open, progress and close opportunities – including cross-sell into our existing customer base. 

These are the essentials you’ll need to get an interview 

• 7+ years of experience in enterprise B2B SaaS marketing, with a strong background in Product Marketing and/or Solutions Marketing. 

• Proven track record developing persona-based messaging and positioning, ideally at both product and solution / portfolio levels. 

• Experience launching products, programs or major campaigns end to end, collaborating across Product, Sales and Marketing. 

• Demonstrated ability to translate complex technology into clear, outcome-oriented stories for senior personas (e.g., legal, compliance, audit, risk, CIO). 

• Strong storytelling and communication skills – you’re comfortable building narratives, slides and briefs, and presenting them to senior stakeholders and cross-functional partners. 

• High comfort level working in a fast-moving, evolving environment, with the confidence to prioritize, push back constructively and define process where needed. 

• Experience messaging about AI and using AI tools in your work (for research, content, analysis or experimentation). 

It would be great if you had these too, but we’ll support you if you don’t 

• Experience in governance, risk and compliance (GRC) or adjacent risk/compliance markets. 

• Background marketing to Boards of Directors, General Counsel or other senior legal and risk leaders. 

• Familiarity with product marketing frameworks (e.g., SiriusDecisions, Pragmatic / Practical Marketing) and analyst relations or working with industry reports. 

• Experience building integrated campaigns in partnership with Demand Generation, Field Marketing and Sales. 

• Comfort presenting to customers, at events and in virtual / in-person sessions, including tailoring your narrative for different audiences. 

Engineering at Brex

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

As a Security Operations Engineer at Brex, you will focus on preventing, detecting and responding to security threats across Brex's corporate and cloud environments. You will use existing systems and develop tools to improve our security capabilities. Our team is responsible for functions across corporate security, detection & response and infrastructure security domains; and we perform systems engineering and automation to support those functions. 

Security Operations is part of our wider Trust & IT organization which means you will have the opportunity to work closely with Application Security, Corporate Engineering, GRC and IT and to improve security configurations, drive positive employee behaviors and generally work to prevent events from becoming incidents. You will also help build and maintain our team’s open source project Substation and have the opportunity to contribute to the Brex Tech Blog. You’ll be part of a team that actively contributes to the wider security community and has a commitment to mentorship and engineering excellence.

We’re looking for individuals with a strong background and interest in detecting, responding to, and resolving security incidents and security challenges. You should be comfortable dealing with lots of moving pieces, changing priorities, and new technologies, while having a keen eye for detail. Most importantly, you should be enthusiastic about working with a variety of backgrounds, roles, and people across Brex. Building a world-class financial service requires world-class security.

Where you’ll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Work on a highly cross-functional team to prevent, detect and respond to security threats across Brex's corporate and cloud environments
• Perform security incident response, investigation, remediation, and documentation, participate in periodic threat hunting and security exercises
• Leading, scoping and building features, participate in designing, and maintaining tools and systems which support the team’s domains – corporate security, detection & response and infrastructure security 
• Collaborating and partnering with engineering and operations teams to drive remediation of security issues, while balancing prioritization of those security issues within SLA and teams’ respective backlogs
• Caring about secure system design, valuing building things correctly, an understanding of a MVP approach and an empathetic mindset when working with others

Requirements

• Bachelor’s degree in Computer Science, Engineering or related field OR equivalent training / fellowship OR 5+ years work experienceExperience working in a corporate security, detection & response or infrastructure security role with responsibilities for security alert triage and security incident response 
• Familiarity with CI/CD systems and DevOps workflows (e.g. Buildkite, Flux, Git, Terraform) in cloud environments (e.g. AWS, Azure, GCP)
• Experience with deploying and maintaining some of the security services and tools owned by the team (e.g. - SIEM, data pipelines, SOAR, domain monitoring, endpoint tooling, email protection tooling, cloud security tools)
• While not primarily a development role, the team develops and maintains tools written in Go and Python, so experience with coding is required
• You thrive in a collaborative environment filled with a diverse group of people with different expertise and backgrounds. We currently have around 30 nationalities represented with more than ½ the company working in a country different from the one they grew up in.

Bonus points

• Proficiency with Go and other programming languages 
• Experience with securing distributed systems in AWS, cloud and Kubernetes environments
• Contributions to the wider technical community (open source, public research, mentorship, community organizing, blogging, presentations, etc)

Compensation

The expected salary range for this role is $192,000 - $240,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Engineering at Brex

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

As a Security Operations Engineer at Brex, you will focus on preventing, detecting and responding to security threats across Brex's corporate and cloud environments. You will use existing systems and develop tools to improve our security capabilities. Our team is responsible for functions across corporate security, detection & response and infrastructure security domains; and we perform systems engineering and automation to support those functions. 

Security Operations is part of our wider Trust & IT organization which means you will have the opportunity to work closely with Application Security, Corporate Engineering, GRC and IT and to improve security configurations, drive positive employee behaviors and generally work to prevent events from becoming incidents. You will also help build and maintain our team’s open source project Substation and have the opportunity to contribute to the Brex Tech Blog. You’ll be part of a team that actively contributes to the wider security community and has a commitment to mentorship and engineering excellence.

We’re looking for individuals with a strong background and interest in detecting, responding to, and resolving security incidents and security challenges. You should be comfortable dealing with lots of moving pieces, changing priorities, and new technologies, while having a keen eye for detail. Most importantly, you should be enthusiastic about working with a variety of backgrounds, roles, and people across Brex. Building a world-class financial service requires world-class security.

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Work on a highly cross-functional team to prevent, detect and respond to security threats across Brex's corporate and cloud environments
• Perform security incident response, investigation, remediation, and documentation, participate in periodic threat hunting and security exercises
• Leading, scoping and building features, participate in designing, and maintaining tools and systems which support the team’s domains – corporate security, detection & response and infrastructure security 
• Collaborating and partnering with engineering and operations teams to drive remediation of security issues, while balancing prioritization of those security issues within SLA and teams’ respective backlogs
• Caring about secure system design, valuing building things correctly, an understanding of a MVP approach and an empathetic mindset when working with others

Requirements

• Bachelor’s degree in Computer Science, Engineering or related field OR equivalent training / fellowship OR 5+ years work experienceExperience working in a corporate security, detection & response or infrastructure security role with responsibilities for security alert triage and security incident response 
• Familiarity with CI/CD systems and DevOps workflows (e.g. Buildkite, Flux, Git, Terraform) in cloud environments (e.g. AWS, Azure, GCP)
• Experience with deploying and maintaining some of the security services and tools owned by the team (e.g. - SIEM, data pipelines, SOAR, domain monitoring, endpoint tooling, email protection tooling, cloud security tools)
• While not primarily a development role, the team develops and maintains tools written in Go and Python, so experience with coding is required
• You thrive in a collaborative environment filled with a diverse group of people with different expertise and backgrounds. We currently have around 30 nationalities represented with more than ½ the company working in a country different from the one they grew up in.

Bonus points

• Proficiency with Go and other programming languages 
• Experience with securing distributed systems in AWS, cloud and Kubernetes environments
• Contributions to the wider technical community (open source, public research, mentorship, community organizing, blogging, presentations, etc)

Compensation

The expected salary range for this role is $192,000 CAD - $240,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Engineering at Brex

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

As a Security Operations Engineer at Brex, you will focus on preventing, detecting and responding to security threats across Brex's corporate and cloud environments. You will use existing systems and develop tools to improve our security capabilities. Our team is responsible for functions across corporate security, detection & response and infrastructure security domains; and we perform systems engineering and automation to support those functions. 

Security Operations is part of our wider Trust & IT organization which means you will have the opportunity to work closely with Application Security, Corporate Engineering, GRC and IT and to improve security configurations, drive positive employee behaviors and generally work to prevent events from becoming incidents. You will also help build and maintain our team’s open source project Substation and have the opportunity to contribute to the Brex Tech Blog. You’ll be part of a team that actively contributes to the wider security community and has a commitment to mentorship and engineering excellence.

We’re looking for individuals with a strong background and interest in detecting, responding to, and resolving security incidents and security challenges. You should be comfortable dealing with lots of moving pieces, changing priorities, and new technologies, while having a keen eye for detail. Most importantly, you should be enthusiastic about working with a variety of backgrounds, roles, and people across Brex. Building a world-class financial service requires world-class security.

Where you’ll work

This role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Work on a highly cross-functional team to prevent, detect and respond to security threats across Brex's corporate and cloud environments
• Perform security incident response, investigation, remediation, and documentation, participate in periodic threat hunting and security exercises
• Leading, scoping and building features, participate in designing, and maintaining tools and systems which support the team’s domains – corporate security, detection & response and infrastructure security 
• Collaborating and partnering with engineering and operations teams to drive remediation of security issues, while balancing prioritization of those security issues within SLA and teams’ respective backlogs
• Caring about secure system design, valuing building things correctly, an understanding of a MVP approach and an empathetic mindset when working with others

Requirements

• Bachelor’s degree in Computer Science, Engineering or related field OR equivalent training / fellowship OR 5+ years work experienceExperience working in a corporate security, detection & response or infrastructure security role with responsibilities for security alert triage and security incident response 
• Familiarity with CI/CD systems and DevOps workflows (e.g. Buildkite, Flux, Git, Terraform) in cloud environments (e.g. AWS, Azure, GCP)
• Experience with deploying and maintaining some of the security services and tools owned by the team (e.g. - SIEM, data pipelines, SOAR, domain monitoring, endpoint tooling, email protection tooling, cloud security tools)
• While not primarily a development role, the team develops and maintains tools written in Go and Python, so experience with coding is required
• You thrive in a collaborative environment filled with a diverse group of people with different expertise and backgrounds. We currently have around 30 nationalities represented with more than ½ the company working in a country different from the one they grew up in.

Bonus points

• Proficiency with Go and other programming languages 
• Experience with securing distributed systems in AWS, cloud and Kubernetes environments
• Contributions to the wider technical community (open source, public research, mentorship, community organizing, blogging, presentations, etc)

Compensation

The expected salary range for this role is $192,000 - $240,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Engineering at Brex

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

As a Security Operations Engineer at Brex, you will focus on preventing, detecting and responding to security threats across Brex's corporate and cloud environments. You will use existing systems and develop tools to improve our security capabilities. Our team is responsible for functions across corporate security, detection & response and infrastructure security domains; and we perform systems engineering and automation to support those functions. 

Security Operations is part of our wider Trust & IT organization which means you will have the opportunity to work closely with Application Security, Corporate Engineering, GRC and IT and to improve security configurations, drive positive employee behaviors and generally work to prevent events from becoming incidents. You will also help build and maintain our team’s open source project Substation and have the opportunity to contribute to the Brex Tech Blog. You’ll be part of a team that actively contributes to the wider security community and has a commitment to mentorship and engineering excellence.

We’re looking for individuals with a strong background and interest in detecting, responding to, and resolving security incidents and security challenges. You should be comfortable dealing with lots of moving pieces, changing priorities, and new technologies, while having a keen eye for detail. Most importantly, you should be enthusiastic about working with a variety of backgrounds, roles, and people across Brex. Building a world-class financial service requires world-class security.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Work on a highly cross-functional team to prevent, detect and respond to security threats across Brex's corporate and cloud environments
• Perform security incident response, investigation, remediation, and documentation, participate in periodic threat hunting and security exercises
• Leading, scoping and building features, participate in designing, and maintaining tools and systems which support the team’s domains – corporate security, detection & response and infrastructure security 
• Collaborating and partnering with engineering and operations teams to drive remediation of security issues, while balancing prioritization of those security issues within SLA and teams’ respective backlogs
• Caring about secure system design, valuing building things correctly, an understanding of a MVP approach and an empathetic mindset when working with others

Requirements

• Bachelor’s degree in Computer Science, Engineering or related field OR equivalent training / fellowship OR 5+ years work experienceExperience working in a corporate security, detection & response or infrastructure security role with responsibilities for security alert triage and security incident response 
• Familiarity with CI/CD systems and DevOps workflows (e.g. Buildkite, Flux, Git, Terraform) in cloud environments (e.g. AWS, Azure, GCP)
• Experience with deploying and maintaining some of the security services and tools owned by the team (e.g. - SIEM, data pipelines, SOAR, domain monitoring, endpoint tooling, email protection tooling, cloud security tools)
• While not primarily a development role, the team develops and maintains tools written in Go and Python, so experience with coding is required
• You thrive in a collaborative environment filled with a diverse group of people with different expertise and backgrounds. We currently have around 30 nationalities represented with more than ½ the company working in a country different from the one they grew up in.

Bonus points

• Proficiency with Go and other programming languages 
• Experience with securing distributed systems in AWS, cloud and Kubernetes environments
• Contributions to the wider technical community (open source, public research, mentorship, community organizing, blogging, presentations, etc)

Compensation

The expected salary range for this role is $192,000 - $240,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Position Overview

The Field Marketing Manager, Americas will own and scale the field marketing engine for a high-impact business unit, directly influencing pipeline growth, accelerating revenue, and shaping how we go to market across the region.

This is a highly visible role that blends strategy and execution. You’ll design and orchestrate integrated campaigns, events, webinars, and ABM programs; working side-by-side with Sales and cross-functional Marketing teams to turn ideas into measurable business outcomes.

If you’re equal parts strategist, operator, and innovator; and excited to leverage AI to unlock smarter, faster marketing - this role is for you.

Key Responsibilities

• Lead the development and execution of pod-level field marketing plans aligned to regional and business unit goals. 

• Partner closely with Sales to identify and activate priority plays that progress opportunities through the funnel and into bookings. 

• Build scalable field marketing programs and infrastructure, leveraging AI to improve efficiency, targeting and insights. 

• Shape team-wide processes and workflows and provide day-to-day guidance and coaching to Field Marketing Specialists and Senior Specialists, exerting influence without formal authority. 
• Strategy and Planning
  • Own the field marketing strategy and annual plan for an assigned Americas pod or business unit, aligned to shared MQL, pipeline and bookings targets. 
  • Translate GTM plays and regional priorities into integrated field programs that pull the right marketing levers at the right time across the customer journey. 
  • Use data, insights and AI tools to seize opportunities, refine targeting, and continuously optimize program mix and investment. 
• Campaigns, Events & ABM
  • Design and execute multi-channel field campaigns, including events, webinars, ABM motions and localized programs that support both new logo and expansion goals. 
  • Own end-to-end delivery of field marketing activities — brief development, project management, enablement, execution and debriefs — with extreme attention to detail and operational rigor. 
  • Partner with Demand Generation, Product Marketing, Brand, and Corporate Events to ensure Americas field programs are on-brand, on-message and coordinated across channels. 
• Sales & Cross-Functional Partnership 
  • Build strong, trust-based relationships with Sales leaders and AEs in the assigned pod/region; act as the primary marketing counterpart for planning and performance reviews. 
  • Align on coverage models, territories, key accounts and follow-up expectations with BDR/SDR teams; ensure smooth handoffs from MQL to opportunity and into bookings. 
  • Collaborate with other Field Marketing Managers across Americas to share best practices, standardize processes and identify opportunities to scale what works. 
• AI-Enabled Execution & Innovation 
  • Champion the use of AI across field marketing workflows — from audience and target account list refinement to content creation, testing and reporting — to increase throughput and impact. 
  • Pilot new AI-driven tactics in partnership with Brand, Content and Demand Generation, and document learnings to inform broader adoption. 
• Measurement, Reporting & Optimization 
  • Own pod-level field targets and KPIs; track and report on MQLs, opportunities, pipeline and bookings influenced by field programs, as well as marketing ROI. 
  • Build regular performance readouts for Sales and Marketing leadership, surfacing insights, risks and recommended optimizations. 
  • Use data to identify gaps in the funnel, propose corrective actions, and test alternative approaches to unlock growth. 

Required Experience/Skills

• 5+ years of B2B SaaS field marketing or closely related experience (e.g., growth, revenue, campaign marketing), with a track record of driving pipeline and bookings with Sales. 
• Deep experience building and executing integrated field programs across tactics such as events, webinars, ABM and partner campaigns. 
• Demonstrable capability with AI tools, with real use cases that improve operational excellence, visibility and speed-to-impact in marketing programs. 
• Motivated self-starter with a “get stuff done” mindset and the ability to set priorities, manage multiple projects and hit deadlines with limited oversight. 
• Strong interpersonal and communication skills (written and verbal), including comfort presenting to and influencing senior Marketing and Sales leaders. 
• Proven ability to partner and develop strong relationships across all levels of a complex, matrixed commercial organization. 
• Highly organized, process-driven operator with strong project management skills and extreme attention to detail. 
• Commercial, strategic and data-driven mindset; uses data and reporting to make decisions, optimize plans and demonstrate impact against regional growth goals. 
• Proficiency with core marketing and productivity tools (e.g., Salesforce, Marketo, Wrike, Microsoft Office Suite) and comfort adopting new AI-powered technologies. 
• Familiarity with the GRC space and experience working in a complex matrixed organization are strong pluses. 

Position Overview

The Field Marketing Manager, Americas will own and scale the field marketing engine for a high-impact business unit, directly influencing pipeline growth, accelerating revenue, and shaping how we go to market across the region.

This is a highly visible role that blends strategy and execution. You’ll design and orchestrate integrated campaigns, events, webinars, and ABM programs; working side-by-side with Sales and cross-functional Marketing teams to turn ideas into measurable business outcomes.

If you’re equal parts strategist, operator, and innovator; and excited to leverage AI to unlock smarter, faster marketing - this role is for you.

Key Responsibilities

• Lead the development and execution of pod-level field marketing plans aligned to regional and business unit goals. 

• Partner closely with Sales to identify and activate priority plays that progress opportunities through the funnel and into bookings. 

• Build scalable field marketing programs and infrastructure, leveraging AI to improve efficiency, targeting and insights. 

• Shape team-wide processes and workflows and provide day-to-day guidance and coaching to Field Marketing Specialists and Senior Specialists, exerting influence without formal authority. 
• Strategy and Planning
  • Own the field marketing strategy and annual plan for an assigned Americas pod or business unit, aligned to shared MQL, pipeline and bookings targets. 
  • Translate GTM plays and regional priorities into integrated field programs that pull the right marketing levers at the right time across the customer journey. 
  • Use data, insights and AI tools to seize opportunities, refine targeting, and continuously optimize program mix and investment. 
• Campaigns, Events & ABM
  • Design and execute multi-channel field campaigns, including events, webinars, ABM motions and localized programs that support both new logo and expansion goals. 
  • Own end-to-end delivery of field marketing activities — brief development, project management, enablement, execution and debriefs — with extreme attention to detail and operational rigor. 
  • Partner with Demand Generation, Product Marketing, Brand, and Corporate Events to ensure Americas field programs are on-brand, on-message and coordinated across channels. 
• Sales & Cross-Functional Partnership 
  • Build strong, trust-based relationships with Sales leaders and AEs in the assigned pod/region; act as the primary marketing counterpart for planning and performance reviews. 
  • Align on coverage models, territories, key accounts and follow-up expectations with BDR/SDR teams; ensure smooth handoffs from MQL to opportunity and into bookings. 
  • Collaborate with other Field Marketing Managers across Americas to share best practices, standardize processes and identify opportunities to scale what works. 
• AI-Enabled Execution & Innovation 
  • Champion the use of AI across field marketing workflows — from audience and target account list refinement to content creation, testing and reporting — to increase throughput and impact. 
  • Pilot new AI-driven tactics in partnership with Brand, Content and Demand Generation, and document learnings to inform broader adoption. 
• Measurement, Reporting & Optimization 
  • Own pod-level field targets and KPIs; track and report on MQLs, opportunities, pipeline and bookings influenced by field programs, as well as marketing ROI. 
  • Build regular performance readouts for Sales and Marketing leadership, surfacing insights, risks and recommended optimizations. 
  • Use data to identify gaps in the funnel, propose corrective actions, and test alternative approaches to unlock growth. 

Required Experience/Skills

• 5+ years of B2B SaaS field marketing or closely related experience (e.g., growth, revenue, campaign marketing), with a track record of driving pipeline and bookings with Sales. 
• Deep experience building and executing integrated field programs across tactics such as events, webinars, ABM and partner campaigns. 
• Demonstrable capability with AI tools, with real use cases that improve operational excellence, visibility and speed-to-impact in marketing programs. 
• Motivated self-starter with a “get stuff done” mindset and the ability to set priorities, manage multiple projects and hit deadlines with limited oversight. 
• Strong interpersonal and communication skills (written and verbal), including comfort presenting to and influencing senior Marketing and Sales leaders. 
• Proven ability to partner and develop strong relationships across all levels of a complex, matrixed commercial organization. 
• Highly organized, process-driven operator with strong project management skills and extreme attention to detail. 
• Commercial, strategic and data-driven mindset; uses data and reporting to make decisions, optimize plans and demonstrate impact against regional growth goals. 
• Proficiency with core marketing and productivity tools (e.g., Salesforce, Marketo, Wrike, Microsoft Office Suite) and comfort adopting new AI-powered technologies. 
• Familiarity with the GRC space and experience working in a complex matrixed organization are strong pluses. 

Overview

We are seeking a hands-on Director of AI Software Engineering to lead and scale AI engineering efforts supporting multiple business units across Governance, Risk, and Compliance (GRC). This role sits at the intersection of product delivery, platform evolution, and applied AI—driving real-world impact across core workflows.

This is not a pure management role. We are looking for a builder who leads from the front, someone who has recently written production code, shipped systems end-to-end, and can operate comfortably in ambiguity while aligning teams and stakeholders.

What You’ll Do

Lead AI Engineering Across GRC

Own delivery of AI-powered capabilities embedded directly into business unit workflows (e.g., risk analysis, compliance automation, reporting, due diligence)
Partner with product, data, and platform teams to translate business problems into scalable AI systems

Stay Hands-On

• Contribute to architecture, code reviews, and critical path implementation
• Prototype and validate new approaches (LLMs, agents, retrieval systems, classification pipelines, etc.)
• Set engineering standards for performance, reliability, and cost efficiency

Build and Scale Teams

• Lead and mentor a high-performing team of AI/ML and software engineers
• Drive hiring, coaching, and career development
• Establish a culture of ownership, speed, and technical excellence

Drive Execution

• Deliver production-grade systems—not experiments
• Balance speed with rigor (security, privacy, compliance)
• Operate across multiple concurrent initiatives with clear prioritization

Communicate and Influence

• Act as a bridge between engineering and business stakeholders
• Clearly articulate trade-offs, risks, and outcomes to senior leadership
• Align cross-functional teams around shared goals and timelines

What We’re Looking For

Proven Builder

• 10+ years in software engineering, with recent hands-on coding experience
• Demonstrated track record of shipping production systems at scale
• Experience with modern AI/ML systems (LLMs, NLP, search, or data platforms)

Technical Depth

• Strong backend engineering skills (e.g., Python, Java, or similar)
• Experience with distributed systems, APIs, and cloud platforms (AWS/GCP/Azure)
• Familiarity with modern AI stacks (e.g., vector search, embeddings, model serving, agent frameworks)

Leadership with Credibility

• Experience leading engineering teams while remaining technically engaged
• Ability to earn trust with senior engineers and challenge them constructively

Strong Communicator

• Can simplify complex technical concepts for non-technical stakeholders
• Comfortable operating at both executive and implementation levels

Execution-Oriented

• Bias for action; thrives in fast-moving, ambiguous environments
• Focused on delivering measurable business impact—not just technical output

Nice to Have

• Experience in GRC, fintech, or regulated environments
• Exposure to FedRAMP or similar compliance frameworks
• Background in building AI-powered products (not just research)

Why This Role

• Direct influence on how AI transforms core GRC workflows
• Opportunity to define and scale AI-native systems across the platform
• High visibility with senior leadership and business stakeholders
• Build real products used by customers, not internal experiments

Position Overview

The Solutions Sales Specialist will play an instrumental role in driving revenue growth for Diligent for existing and new accounts for specialized products. This position will collaborate with Account Executives and Directors to develop pipeline through prospecting, performing inbound and outbound activity to generate pipeline for team members and assume a quota within a territory to close business.

This position will require a commercially astute individual that is confident in showcasing our offerings in a compelling way to customers by uncovering how the customer requirements map to our products as part of the Diligent solutions. The Solutions Sales Specialist I embodies our culture and values and has demonstrated experience collaborating with stakeholders to realize shared goals.

Key Responsibilities

• Demonstrate an in-depth knowledge of Diligent’s solution and specialized products.
• Prospect new leads within existing accounts to drive new opportunities.
• Adopts a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent solutions.
• Demonstrate Sales excellence by managing the end-to-end sales cycle from opportunity to deal close using the Diligent approved sales methodology.
• Effectively utilize sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.
• Accurately maintain CRM records, forecast and report out on projected bookings, deals closed etc. on a regular basis.
• Proactively gathers external insights of the competitor landscape, including customers’ business strategy and the direction of the industry to inform the creation of strategic account plans.
• Collaborates with Account teams to discover new and growth opportunities, qualify opportunities and build pipeline.

Required Experience/Skills:

• Proven track record of success in account management and achieving revenue targets within the technology or GRC industry.
• SLED experience.
• Familiarity with selling through channel distribution processes. 
• Ability to build and maintain relationships with diverse stakeholders at different levels of the organization.
• Continuous learning, including a desire to develop knowledge and expertise in internal products, external industry trends and the customer landscape.
• Strong communication, presentation and influencing skills.
• A high level of curiosity and empathy with the ability to understand a potential customer's context, issues and pain points through effective questioning and listening.
• Self-motivated, results-driven, and ability to work in a fast-paced and dynamic environment.

The compensation range listed in this job description reflects the On-Target Earnings (OTE) for this role, inclusive of base salary and variable compensation.

Position Overview 

As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they mitigate risk, perform audits, and operationalize compliance. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Ethics & Compliance and broader GRC challenges into clear, compelling solutions that drive business value. 

If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step. 

Key Responsibilities 

Customer & Commercial Partnership 

• Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world compliance challenges. 

• Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement. 

• Engage confidently with stakeholders across Legal, Ethics & Compliance, Governance, Risk & Audit teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed. 

• Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure. 

• Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs. 

Solution Design & Thought Leadership 

• Design and present solution architectures that align with customer objectives and regulatory environments. 

• Articulate the cross-platform value of the Diligent One Platform and how it supports integrated Governance, Risk and Compliance (GRC) programs. 

• Collaborate with Product teams by capturing and relaying customer and domain feedback on product enhancements. 

• Independently run structured discovery sessions for your own opportunities, mapping requirements to Diligent solutions, defining POC/sandbox success criteria, and ensuring proposed solutions are implementation-ready, with guidance from senior SEs where needed. 

• Co-lead selected marketing initiatives such as webinars, industry events, and thought-leadership content. 

Domain Expertise 

• Apply a solid working knowledge of compliance and governance concepts in customer discussions to frame challenges and guide solution design, with mentorship from senior SEs as you deepen your expertise. 

• Maintain working familiarity with key regulatory and industry frameworks such as GDPR/CCPA, SOC 2, ISO, NIST, EU Directives (Whistleblower, AI, etc.), ABAC/AML, LkSG, as well as other relevant industry regulations. 

• Build knowledge of core compliance functions, including Ethics & Compliance Programs, Policy & Training, Third-Party Risk Management, and Entity & Subsidiary Management. 

Technical & Integration Fluency 

• Maintain a strong working understanding of the Diligent platform, including core workflows, configuration options, reporting, and common integrations. 

• Configure and maintain demo and sandbox environments, ensuring they reflect current product capabilities and common customer use cases. 

• Confidently whiteboard end-to-end solution flows, data movements, and high-level architectures with both business and technical audiences, engaging senior SEs for deeper architectural or cross-pillar discussions. 

Required Skills/Experience 

• 1–3 years of experience in Ethics & Compliance, GRC, Legal (Corporate Compliance), or a related field, either in a customer-facing role or within industry. 

• Experience working with SaaS solutions, including demonstrated experience independently delivering demos or evaluations for at least one solution area, or a strong track record of quickly ramping on new SaaS platforms. 

• Strong presentation and communication skills, with the ability to simplify complex topics for non-technical audiences. 

• Comfortable partnering with Sales and contributing to commercial outcomes as part of a broader account team. 
• Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge, with a growth mindset and openness to coaching and feedback. 

Position Overview 

Diligent is looking for an experienced Value Engineer to join the team and work on key accounts to develop opportunities for prospects and customers. This position will leverage our GTM, and value drivers established through combining people, process, and technology. This resource will command a path of ensuring any mutually agreed outcomes established with customers are built through rigorous adaptation to measurable success. 

Through a balanced program of assessment, investigation, and value modelling these outcomes will be managed from inception to fruition via the Business Value Consulting program. 

Key Responsibilities  

• Develop and present clear and concise Business Cases and Value Assessments: 
• Proven ability to unearth business requirements & Drivers. 
• Proven ability to map business drivers & initiatives to technology offering & differentiators. 
• Proven ability to articulate validated business value. 
• Gathering and analyzing in-depth business, technical, and financial information to understand the baseline and future capability of the client proposition. 
• Conducting gap analyses of clients’ current versus desired states, identifying specific opportunities for benefit realisation.  
• Drive adoption and enablement of the business value framework across the wider Diligent ecosystem, supporting the teams on the customers end to end journey of sales through to customer success and value realization. 
• Ability to review and support POCs, and project planning involving Diligent technologies to incorporate Proof of Value messaging. 
• Active participation in thought leadership, creating whitepapers, industry specific GTM materials and leading internal initiatives. 
• Delivers training for other Engineers as part of enablement efforts.   
• Enablement of Presales and Sales organization around Value Based Selling deliverables, processes, and best practices. 
• Articulates and evangelizes industry and business trends relevant to Diligent's go-to market strategy. 

Required Experience/Skills  

• Extensive experience in product management, with a strong background in developing and managing Data SaaS products. 
• Excellent presentation, verbal, and written communication skills. 
• Strong experience partnering with a sales force who follow a strict sales methodology (MEDDIC/MEDDPIC). 
• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value. 
• Able to provide clear analysis and modelling of ROI (Return of Investment) and TCO (Total Cost of Ownership) concepts to justify business cases. 
• Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value. 

The Team:

Our Business Applications and Analytics team plays a pivotal role in driving business success through data-driven decision-making and operational excellence. This dynamic team manages enterprise-wide applications, including ERP, CRM, and BI systems. By harnessing the power of data and advanced analytical tools, we provide valuable insights that inform strategic initiatives, optimize processes, and enhance overall performance.  

Position Overview:  

Diligent is ‘All-In’ on AI and is seeking a dynamic and strategic AI leader to join our team as an AI Solutions Architect. As part of the Business Applications and Analytics team, this crucial role is designed to accelerate our Internal AI capabilities across multiple business functions, including Marketing, GTM/Sales, Customer Success & Support, Finance, HR, Legal, and Product and Engineering teams. 

The primary goal of this position is to identify, prototype, deploy, and scale AI technologies and solutions that drive greater operational efficiency and effectiveness. The ideal candidate will be a technically adept individual with business acumen, able to bridge the gap between robust technical implementations and business needs, with the ability to partner with various business leaders to spot and act on opportunities for AI-driven transformation and innovation. 

Key Responsibilities:

• Partner with business leaders to understand challenges, identify AI opportunities, and implement effective AI/GenAI solutions.
• Lead the ideation, prototyping, deployment, and scaling of AI/GenAI technologies and agentic solutions tailored to business needs.
• Develop and communicate strategic frameworks and roadmaps for AI initiatives aligned with business goals.
• Champion best practices in AI/ML and GenAI development—including responsible AI, privacy, security, and ethical guidelines.
• Collaborate with cross-functional teams to integrate AI tools within core business processes, ensuring seamless, high-value adoption.
• Stay abreast of AI best practices, tools, and methodologies and introduce them to the organization.
• Drive AI and Data literacy across the company through training, workshops, and continuous education initiatives.
• Ensure compliance with data protection and privacy regulations in all AI implementations.
• Monitor and evaluate the performance and effectiveness of AI solutions and continually refine them.
• Collaborate with stakeholders to define and achieve key performance indicators (KPIs) and return on investment (ROI) for AI projects.
• Advocate and implement AI ethical guidelines and best practices.

Required Qualifications:

• Solid Foundations: Bachelor’s degree in Computer Science, AI/ML, Data Science, or a related technical field.
• Practical Tinkerer: 5+ years in a technical role (software, data, DevOps, etc.), with hands on experience building end-to-end prototypes using GenAI tools (GPTs, Hugging Face, open-source LLMs, LangChain, Scikit-learn, etc.).
• Curious Explorer: Demonstrates a hands-on approach to learning in prompt-engineering, fine-tuning, RAG pipelines, or API Integrations, with a commitment to rapid failure, iteration, and sharing findings.
• Data Wrangler: Possesses the ability to source, clean, and transform raw data, including spreadsheets, logs, APIs, or CRM exports, into structured inputs for AI experiments and prototypes.
• Code Crafter: Capable of writing scripts or small applications to connect models, cloud services, or data sources. Prior experience with TensorFlow, PyTorch, Azure, AWS, or GCP is beneficial, but willingness to learn is equally important.
• Business Translator: Experienced as a technical sales engineer or solutions consultant, capable of turning AI experiments into compelling stories and metrics that resonate with non-technical stakeholders.
• Responsible AI Mindset: Demonstrated experience in addressing privacy, security, bias, and ethics in professional work, with a strong familiarity with industry-specific data privacy, AI ethics, and compliance requirements.
• Team Player: Essential qualities include clear communication and a growth mindset, as you will collaborate with marketers, sales professionals, engineers and leaders.

Preferred Qualifications:

• Demonstrates strong knowledge of AI use cases, including NLP, computer vision, data analytics, predictive modelling, and translating technical capabilities into business value, along with proficiency in large language models (LLMs), prompt engineering, RAG architectures, MLOps, LLMOps, and GenAI application deployment.
• Advanced programming and data engineering skills, with Python preferred, and experience in cloud-based AI solutions (AWS, GCP, Azure).
• Ability to architect and deploy enterprise-scale AI solutions, collaborating across sales, product, and implementation teams to ensure adoption and measurable ROI.
• Strategic thinker with strong analytical and problem-solving skills, capable of driving measurable business outcomes through AI/GenAI.