At Philz, we’re doing something bigger than coffee - we’re building culture and community.  We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time.  If this sounds like a place you’d embrace – keep reading!

WHAT YOU’LL DO

As a Team Lead (Shift Supervisor), you'll better people’s days by supervising the daily activities of shifts and supporting a dynamic team of incredible people. Team Leads motivate and inspire our team members and set the bar for superior service and drink quality, all while contributing to a welcoming environment. With everything you do, you’ll embody our Philz Core Values:  Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

• Play to your team’s strengths by putting the right people in the right places at the right times.
• Be a role model by handcrafting each cup with care and skill alongside an awesome team of Baristas. 
• Develop strong relationships with customers and the local community.
• Assess the performance of your team members, including service and drink quality.
• Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
• Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
• Support promotions and new hires through in-store training.
• Help your Store Leader in executing operations and administrative duties.
• Be a key leader in implementing and maintaining Philz safety programs.

WHAT YOU’LL NEED

We make sure that every Philz is an inclusive, fun, creative and vibrant workplace; a spot where you can be yourself, dress the way you want and have flexibility in your schedule to live your best life. Most importantly, you’ll be part of an environment dedicated to bettering people’s days and building community. Previous supervisory experience in a fast-paced food and beverage environment is preferred. Don’t worry if you’ve never been a barista before - if you have a passion for people and a willingness to learn, we’ll teach you everything you need to know.

ESSENTIAL PHYSICAL REQUIREMENTS 

Ability to:

• Operate a variety of machines, tools, and equipment 
• Visual acuity to make general observations in regards to safety and accuracy of work
• Remain in a stationary position for a minimum of 3 hours
• Stand, walk, stoop, and kneel
• Lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively
• Grasp, finger, and reach
• Express or exchange information by means of the spoken word

**Compensation & Benefits

A reasonable estimate of the starting base hourly rate for this role is $22.00 to $24.00. Team Members also participate in a tip pool and may earn an average of $5.00 additional per hour.

When you join our team, we better your days through our benefits and support programs – we offer our team members medical, dental, and vision insurance, company-paid basic life insurance, optional family life insurance, 401(k) with company match, flexible spending accounts, commuter benefits, mental health support, holiday pay, Vacation & Sick Time, Team Member discounts, freebie drinks and discounted beans, fun Philz swag, opportunities for growth and advancement, and more!

Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz may be subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.

About the Role

📍Hybrid from Madrid or Valencia 

You will engineer the core of our proprietary internal platform that democratizes AI across the company. This is not a standard full-stack role maintaining existing systems, you will build the factory that enables other teams to create autonomous AI Agents. You will design Chain of Thought reasoning flows, integration layers, and agent logic that allow AI to execute complex business tasks at scale. This is applied AI engineering: no model fine-tuning, just sophisticated system design and relentless execution. You will join a new focused team of two engineers, collaborating daily with the AIGO team and cross-functional partners across Global Operations, Customer Satisfaction, and Engineering.

Key Responsibilities

• Develop and expand our internal AI platform, enabling internal teams to build autonomous AI Agents without deep ML expertise
• Engineer Chain of Thought reasoning flows and integration layers that power agent logic
• Build reliable, long-running AI Agent systems that handle failures at scale and prevent cascading outages when external LLM providers go down
• Design node-based tools for intent retrieval, context management, and API routing
• Program agent logic using TypeScript, Node.js, Express, React, Next.js, and SQL
• Maintain a high bar for software quality and reliability while innovating at speed
• Integrate AI-native tooling (Cursor, Claude Code) into your development workflow without sacrificing code quality

Key Requirements

• Experience with TypeScript, Node.js, Express, React, Next.js, and SQL
• Practical knowledge of Docker, Kubernetes, and Linux environments
• Hands-on experience with Chain of Thought (CoT), Agent building, and RAG concepts
• An AI-First mindset: you already use Cursor or Claude Code and possess the engineering rigor to validate AI-generated code
• Proven track record of shipping software to production

Nice to Have

• Proficiency with Cursor or Claude Code 
• Knowledge of ML theory (helpful for context, though fine-tuning is not part of the role)

What Success Looks Like

First 30 days: Set up your development environment, adopt AI-first workflows, gain a functional understanding of our internal AI platform, ship a bug fix to production, and build your first AI Agent using our platform.

First 60 days: Deep dive into a key product area’s architecture, design and implement a small-scale AI feature, and demonstrate independence in troubleshooting and shipping without hand-holding.

First 90 days: Take ownership of a significant AI feature from concept to production, contribute to internal documentation on Agent best practices, and actively participate in architectural reviews as a fully integrated team member.

One year: Transform a portion of our AI platform with a major AI-driven application feature, become recognized as a stakeholder in building and optimizing AI Agents across Groupon, and maintain a high bar for software quality while innovating at speed.

We Are Interested In

A true builder who wants to engineer the platform that powers AI Agents, not just write prompts. You bring a balance of “Old School” engineering discipline (reliability, structure) and “New Wave” AI agility. You are excited to use the latest AI-native stack to create sophisticated internal tools that drive global operations and shape how a global company operationalizes AI. 

#LI-KH1  #LI-Hybrid