What you’ll do 

Pindrop is looking for a high-performing Senior Platform Product Manager to drive strategy and development for the Pindrop Platform — the shared foundation that powers our products (Protect, Passport, and Pulse) and a set of platform capabilities exposed directly to customers, such as Pindrop Intelligence. You’ll ensure that our platform is scalable, reliable, easy to build on, and delivers differentiated value both to internal product teams and to customers consuming platform features directly.

Market analysis & customer insight

• Stay ahead of competitive and industry trends in platforms, data products, and developer ecosystems.Partner with Product and GTM teams to understand how Protect, Passport, Pulse and other product lines depend on the Pindrop Platform today and what they will need next.
• Regularly engage with customers and partners who consume platform capabilities (e.g., Pindrop Intelligence APIs, data services) to understand use cases, workflows, and unmet needs.
• Manage organization goals, business metrics, and KPIs for the platform, including adoption, reliability, performance, and developer experience.
• Operate internal and external steering forums to align stakeholders on priorities and investments for the platform.

Vision & roadmap for the Pindrop Platform

• Set the overall vision, strategy, and success measures for the Pindrop Platform as a product in its own right.
• Define how shared platform capabilities (data, AI/ML services, APIs, integrations, observability, security, entitlements, and configuration) evolve to support Protect, Passport, Pulse and future products.
• Own and maintain prioritized platform roadmaps, balancing foundational investments (scalability, reliability, security, cost efficiency) with new capabilities and externalized features like Pindrop Intelligence.
• Write clear user and system narratives that describe how internal product teams, and end customers will interact with Pindrop Platform capabilities.
• Define, document, and communicate objectives, requirements, and constraints for platform initiatives and releases.
• Engage with executive and cross-functional stakeholders to obtain buy-in, make tradeoffs, and raise escalations when needed.

Execution & delivery

• Drive end-to-end execution for platform initiatives, from discovery and design through delivery and launch.
• Work with engineering and engineering leadership to design and deliver high-quality, continuous releases of platform services, APIs, and data products.
• Manage platform capabilities across their lifecycle, from initial MVPs to scaled, hardened services adopted across multiple products.
• Integrate new technology from research and product teams into the platform in a way that is reusable, well-abstracted, and easy to adopt.
• Collaborate with go-to-market partners to position platform capabilities (such as Pindrop Intelligence) and accelerate customer adoption and time to value.
• Partner with marketing to set positioning and develop market-facing materials, demos, and content for platform features where they are directly consumed by customers.
• Grow platform adoption and influence by assisting Sales, Customer Success, and Solutions Engineering with identifying key customer segments, building pipeline, and closing opportunities where platform capabilities are a differentiator.

Who you are

• You are passionate about platforms, APIs, and developer experiences, and you understand how strong platform strategy accelerates product teams and unlocks new customer value.
• You care deeply about security, reliability, and performance, and you are comfortable working in a space that spans voice, identity, fraud, and AI/ML-powered intelligence.
• You have a high degree of integrity and trustworthiness.
• You have a strong sense of personal ownership and responsibility in accomplishing the organization’s goals.
• You are entrepreneurial with a high level of energy, dedication, and an unrelenting drive to succeed and win.
• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic and believe that you can make a problem into a solution.
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed.
• You take accountability, do the things you say you’ll do, under-promise and over-deliver.
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”.

Your skill-set

• 5–7 years of product management experience in B2B SaaS, with significant time spent on platform, infrastructure, or shared services (e.g., data platforms, API platforms, developer platforms, or similar).
• Experience working with cloud-native architectures and highly distributed systems; familiarity with how platform decisions impact reliability, performance, cost, and security.
• Proven experience defining and executing go-to-market strategy for platform or API / data products, including positioning, packaging, pricing, and launch planning.
• Demonstrated ability to partner closely with Sales, Marketing, Customer Success, and Solutions Engineering to translate platform capabilities into clear value propositions, customer narratives, and enablement.
• Experience creating and scaling internal platforms that serve multiple product teams or business units, OR externalized platforms / APIs used directly by customers and partners.
• Technical background or strong technical fluency; you can work closely with engineering on APIs, data models, integration patterns, and system tradeoffs would be a big plus.
• Experience within a SaaS company required; experience in security, identity, fraud, or risk is a plus but not required.
• Proven track record of successful product or platform launches and meaningful impact on adoption, usage, or business outcomes.
• Comfortable rolling up your sleeves to dig into details, understand edge cases, or help unblock teams.
• Strong leadership and communication skills — you can bring clarity to complex technical topics and drive alignment across engineering, product, GTM, and executive stakeholders.
• Transparent and open about what works and what doesn’t; you use data and feedback to iterate quickly.

Within 30 days, you’ll

• Complete onboarding and understand Pindrop as a product portfolio and the voice security space.
• Learn the core capabilities of the Pindrop Platform and how Protect, Passport, and Pulse are built on top of it.
• Meet your key partners across Product, Platform Engineering, Protect/Passport/Pulse teams, Sales, Marketing, Customer Success, and Solutions Engineering.
• Review existing platform roadmaps, customer feedback, and GTM materials for platform features (including Pindrop Intelligence).

Within 60 days, you’ll

• Refine and socialize a clear problem/opportunity framing for your initial focus areas on the Pindrop Platform.
• Own and update a portion of the platform roadmap, aligning it with product needs and GTM priorities.
• Lead discovery with internal product teams and select customers/partners to validate requirements for upcoming platform initiatives.
• Collaborate with GTM partners to shape positioning, messaging, and launch plans for at least one upcoming platform or Pindrop Intelligence enhancement.

Within 90 days, you’ll

• Fully own a meaningful slice of the Pindrop Platform roadmap and associated KPIs.
• Drive at least one platform initiative from definition through execution, partnering closely with engineering and GTM teams.
• Establish lightweight rituals (reviews, steering, reporting) that bring clarity to platform priorities, tradeoffs, and status.
• Identify and propose medium-term platform and GTM bets that can unlock new value for products and customers.

What’s in it for you 

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

What we offer 

As part of Pindrop, you’ll directly influence our products and contribute to shaping the future of voice security. We invest in great people and support them with great benefits:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Remote-first culture

This position is contracted through Alcor BPO.

#LI-Remote

About Sisense

Sisense is a leading AI-powered Analytics Platform as a Service (AnPaaS) that empowers product teams and developers to embed conversational, predictive, and agentic intelligence directly into applications and workflows. Our API-first, developer-first platform turns complex data into faster, smarter, actionable decisions for over 2,000 global customers across financial services, retail, healthcare, and technology.

With the recent launch of Sisense Intelligence (Intelligence Assistant, MCP server, Managed LLM), we are accelerating innovation in embedded analytics at scale.

The Role

As a DevOps Engineer, you will play a key role in designing, building, and maintaining the scalable, reliable infrastructure that powers Sisense’s AI-powered embedded analytics platform. You will work on cloud-native environments, CI/CD pipelines, automation, monitoring, and production stability — helping ensure our platform delivers high performance and developer experience at scale.

This is a hands-on role with significant ownership and impact on both internal development velocity and customer-facing reliability.

Key Responsibilities

• Design, implement, and maintain scalable infrastructure for our SaaS platform using modern cloud-native technologies.
• Build and improve CI/CD pipelines, automation tools, and deployment processes to increase development velocity and reliability.
• Own production environments: monitoring, troubleshooting, performance tuning, and incident response.
• Work closely with development teams to support infrastructure needs for new features and services.
• Research, evaluate, and introduce new tools and technologies to improve platform efficiency and observability.
• Develop and maintain Infrastructure as Code (Terraform, Crossplane, Helm, Argocd, etc.).
• Collaborate on improving observability, logging, and alerting across distributed systems.
• Participate in a rotating on-call schedule to provide 24/7 coverage for incident response and production support.

Requirements

• 4–6+ years of hands-on DevOps or SRE experience.
• Strong proficiency with Kubernetes and cloud platforms (AWS, Azure, or GCP) AWS preferred.
• Solid experience with Infrastructure as Code tools (Terraform /crossplane / Terragrunt, Helm, argocd).
• Excellent Linux systems knowledge and scripting skills (Bash, Python, or Go preferred).
• Experience building and maintaining CI/CD pipelines and automation frameworks (gitlab-ci ,github-actions and jenkins).
• Deep familiarity with monitoring tools (fluentd , fluent-bit, promethus and grafana stack , opentelemetry )
• Strong problem-solving and troubleshooting skills in high-scale production environments.
• Good communication skills and ability to work effectively in a remote, distributed team.
• Advanced English.

Nice to Have

• Experience with Node.js / TypeScript environments.
• Familiarity with multiple linux distros (ubuntu-debian , redhat , oracle)
• Background in data-intensive or analytics platforms.
• Familiarity with OpenTelemetry, monitoring tools, or distributed tracing.
• Experience supporting customer-facing SaaS platforms at scale.

Why Join Sisense

This is a high-impact role where you’ll work on the infrastructure behind cutting-edge embedded AI analytics. You’ll join a talented global engineering team, enjoy competitive compensation, meaningful equity, and the opportunity to solve complex technical challenges in a fast-growing company.

If you’re a strong DevOps Engineer who loves building reliable, scalable systems and wants to work on AI-powered data solutions, we’d love to hear from you.