Based in Dubai selling to South Africa

Responsibilities

• Supports GitLab’s strategic large prospects and customers.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

Requirements

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of account management and control
• Work under minimal supervision on complex projects
• Experience selling into large organizations
• Ability to leverage established relationships and proven sales techniques for success
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we’re looking for. If you’re reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

Responsibilities

• Supports GitLab’s strategic large prospects and customers.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

Requirements

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of account management and control
• Work under minimal supervision on complex projects
• Experience selling into large organizations
• Ability to leverage established relationships and proven sales techniques for success
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we’re looking for. If you’re reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

#LI-MI1

An overview of this role

As an Ecosystem Sales Manager on GitLab's Ecosystem team, you'll help grow and strengthen the partner relationships that expand GitLab's reach across the MEA region. In this role, you'll work with strategic partners and GitLab's field sales organization to build plans that advance pipeline growth, revenue generation, and long-term partner success. You'll engage across both pre-sales and post-sales motions, helping connect partners to the right opportunities and position them to help customers as their needs become more complex. This is a highly collaborative role with meaningful visibility, and we'll rely on you to work with internal stakeholders and external partners to shape territory strategy, drive execution, and improve partner performance in a remote, values-based environment.

Some examples of our projects:

• Building and managing strategic relationships with system integrators, solution providers, managed services partners, and hyperscalers such as AWS and Google across MEA
• Designing joint business plans with partners that include account mapping, go-to-market activities, governance, and measurable goals for pipeline and revenue growth

What you’ll do

• Lead strategic partner initiatives that support long-term ecosystem growth across your assigned MEA territory.
• Build, maintain, and manage strong relationships with GitLab's field sales organization, including proactive engagement with account executives, area sales managers, and geographic leadership.
• Work closely with regional partners, including system integrators, solution providers, managed services partners, and hyperscalers, to support customer success and sales objectives.
• Design and execute comprehensive joint business plans with partners, including account mapping, go-to-market strategies, and governance models.
• Coordinate and facilitate involvement from GitLab team members such as sales leadership, support, and other cross-functional stakeholders as needed to help meet sales targets and ecosystem goals.
• Identify and support territory-specific demand generation and pipeline-building activities with strategic partners.
• Contribute to quarterly business reviews and annual planning activities within the Ecosystem organization.
• Prepare forecasts, progress updates, presentations, territory plans, and reports that help track partner performance and inform decision-making.

What you’ll bring

• Experience selling software development tools, application lifecycle management solutions, or related technology through strategic partnerships.
• Strong knowledge of the partner ecosystem in the MEA region, with an established network and understanding of regional market dynamics.
• Expertise in cloud and partner motions, with the ability to work effectively with a range of ecosystem partners and align them to customer and sales needs.
• Experience with business-to-business sales and a results-oriented approach to partner development, pipeline creation, and revenue growth.
• Interest in GitLab, open source software, and the role partners play in helping customers adopt and expand their use of the platform.
• Effective written and verbal communication skills in English and Arabic, with the ability to present clearly and build trust across internal and external audiences.
• Ability to build productive working relationships with internal and external stakeholders, make informed decisions, and effectively manage multiple competing priorities in a fast-paced environment.
• Proficiency with Salesforce and GitLab, along with willingness and ability to travel up to 50% in line with company policy.

About the team

On the Ecosystem team, we work to make partners a meaningful part of how GitLab grows, serves customers, and scales across markets. We partner closely with Sales and other cross-functional leaders to engage the right partners throughout the sales cycle, from early opportunity development through ongoing customer growth. You'll join a team that values strategic thinking, strong execution, and clear accountability, with a focus on building partner capability and capacity in regions where customer needs are becoming more advanced. In MEA, that means working across a diverse landscape of partners and cloud relationships while helping us create durable, high-impact routes to market through the ecosystem.

#LI-AH1

A highly visible and customer-facing position, within the Professional Services organization, and the wider Customer Success team, that works with but not limited to Professional Services Engineers, Project Managers, Engagement Managers, Technical Architects, Professional Services Operations, and the Sales Organization. A Program Manager is responsible for overseeing and managing customer programs and a portfolio of projects. Their primary role is to ensure the successful delivery of client projects, including long-term strategy, while also managing the overall program and providing strategic guidance to the team and customer. The Professional Services Program Manager reports to the Regional Delivery Manager.

Responsibilities

• Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers.
• Build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security and teams.
• Develop a delivery methodology that leverages agile and project management best practices. Communicate how this methodology will be used to key customer stakeholders. Lead the execution of the methodology by bringing together customer and GitLab team members.
• Build and continuously communicate Program Roadmap, dependencies, and deliverables
• Manage stakeholder expectations to gain approval from stakeholders on project milestones.
• Define program strategy to include
  • Program justification
  • Program benefits
  • In scope / Out of scope projects
  • Timeline and schedule
  • Resources (how many teams, PMs, PSEs, TAs etc)
  • Identify Stakeholders
• Create a program level RACI chart
• Define Program Success Criteria
• Create Program Level WBS (Work Breakdown Structure) for all the projects
• Create Communication plans between projects with Stakeholders
• Define Program Escalation Path
• Work closely with Engagement Managers to define workstreams when scoping larger customer programs, which may include reviewing proposals or Statements of Work prior to signature
• Assist the Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all Project Manager processes

Requirements

• Proficiency with forecasting and reporting metrics
• Ability to lead Project Management Program Level meetings, including but not limited to, the Weekly PM meeting
• Ability to formulate, organize, monitor, and manage inter-connected projects
• Ability to manage budgets and timelines for long-term projects
• Develop long-term plans in collaboration with customers
• Ability to partner with Engagement Managers and Architects to develop long term plans in support of customer adoption and transformation
• GitLab Project Management Certified within 2 months of the role