Position Summary 

The IT Tech Support & Compliance Analyst is responsible for providing day-to-day technical support to end users while ensuring the organization maintains compliance with applicable IT standards, regulations, and internal policies. This role blends hands-on troubleshooting with documentation, auditing, and process improvement to support a secure and efficient IT environment.

Minimum Qualifications 

Education:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Experience:

• 2–5 years of experience in IT support, systems administration, or similar role, preferably within a manufacturing or industrial environment.

Knowledge:

• Strong understanding of manufacturing processes and business systems.
• Proven experience in IT infrastructure management, systems integration, and cybersecurity.

Skills:

• Excellent communication, and problem-solving skills.
• Strong knowledge of Windows operating systems and desktop support
• Familiarity with Microsoft 365, Active Directory, and basic networking
• Experience with ticketing systems and remote support tools
• High attention to detail, especially with documentation and compliance tasks
• Ability to manage multiple priorities and work independently
• Understanding of cybersecurity fundamentals and access control

Job Responsibilities

Technical Support

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues
• Respond to helpdesk tickets, troubleshoot problems, and resolve in a timely manner
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Support Microsoft 365, email systems, and business applications
• Assist with onboarding/offboarding employees (account setup, access control, equipment provisioning)
• Maintain IT asset inventory and documentation

Compliance & Security

• Support IT compliance initiatives
• Assist in maintaining and updating IT policies, procedures, and documentation
• Participate in internal and external audits by gathering evidence and responding to requests
• Monitor user access and permissions to ensure proper controls are in place
• Help enforce cybersecurity best practices, including password policies, MFA, and endpoint protection
• Track and remediate compliance gaps or vulnerabilities

Systems & Process Improvement

• Identify recurring technical issues and recommend long-term solutions
• Assist in system updates, patching, and maintenance schedules
• Contribute to continuous improvement of IT processes and documentation
• Support backup, disaster recovery, and business continuity efforts

Internal and External Relationships 

This position interacts with many internal departments including Production, Quality and regularly. External relationships include vendors and suppliers.

Physical Requirements  

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand as needed. This position requires the ability to lift up to ten (10) lbs. The noise level in the work environment is usually quiet. 

About 603 Manufacturing

Located in Hudson, NH, 603 Manufacturing, a Trexon company, opened for business in 1998. We are an awarded manufacturer of cable assemblies and electro-mechanical assemblies. 603 Manufacturing is truly a diversified contract manufacturer, servicing the Defense, Aerospace, Industrial, Medical & Commercial industries. We offer a comprehensive benefit package including a 9/80 work schedule.

603 Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 603 Manufacturing is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required.

About Re:Build Manufacturing

Re:Build Manufacturing is a growing family of industrial and engineering businesses combining enabling technologies, operational superiority, and strategic M&A to build America’s next generation industrial company. At Re:Build we deploy deep expertise in engineering, operations management, and technology to supercharge the performance of our member companies. We leverage deep professional expertise and a candid, principled operating culture to drive differentiated outcomes. Ours is a fast-paced environment where individuals can stretch and be challenged to pursue their fullest potential.

Re:Build was founded to pioneer a profitable model for the revitalization of US manufacturing. We’ve assembled a powerful set of complimentary capabilities and lines of business that enable us to pursue a wide range of end markets. Our acquired businesses are grounded in build-to-print and by-the-hour engineering and design services, and we’re leveraging their combined expertise to migrate to increasingly sophisticated program development and production, as well as the generation of our own products. Our unique set of capabilities lend themselves to highly complex systems and products, and we offer customers a range of services including product and systems design, automation, fabrication, assembly, and large volume contract manufacturing. Our customers span a wide array of industries including aerospace, defense, mobility, healthcare, pharma, biotech, clean tech, chemicals, energy, lifestyle, food production, and industrial equipment.

Who we are looking for

This role is instrumental in defending Re:Build against sophisticated cyber threats, with a main focus on mitigating malware/virus and software vulnerability-related incidents, specifically leveraging Microsoft Defender, Purview, and Sentinel, and a solid background in threat detection, incident response, and the Microsoft security suite. This role requires a blend of technical expertise, analytical skills, and a proactive approach to continually improve our security posture.

What you get to do!

• Monitor security alerts, dashboards, and logs across the Microsoft Defender suite (Endpoint, Identity, Cloud Apps, Vulnerability Management, etc.), Microsoft Purview, and Microsoft Sentinel to detect and respond to potential security incidents and track and prioritize vulnerability remediation.
• Manage and optimize Microsoft Defender security policies, configurations, and deployment across the enterprise environment.
• Utilize Microsoft Purview capabilities (e.g., Data Loss Prevention, eDiscovery) to enforce compliance policies and protect sensitive data.
• Develop and maintain custom detection rules and alerts within the security platforms to address emerging threats.
• Serve as a primary responder for security incidents, with a specific focus on malware, viruses, and other endpoint compromises, performing forensic analysis, containment, eradication, and recovery steps during active incidents.
• Conduct root cause analysis for security incidents and implement necessary corrective and preventive measures.
• Document all incident response activities, findings, and lessons learned to continuously improve the IR process.
• Analyze threat intelligence to identify potential risks and vulnerabilities relevant to the organization.
• Proactively hunt for threats across the environment using tools like Microsoft Defender XDR.
• Develop and implement strategies to defend against prevalent malware types (e.g., ransomware, spyware, trojans).
• Stay ahead of the latest cybersecurity trends, attack techniques, and adversary tactics.
• Provide regular reports on the organization's security posture, incident metrics, and platform performance.
• Collaborate with IT and other departments to implement security best practices and system hardening across the infrastructure.
• Assist in the development and delivery of cybersecurity awareness training for employees.

What you bring to the Team

• A bachelor's degree in information technology, cybersecurity, related field, or equivalent experience.
• Relevant cybersecurity certifications (e.g., Microsoft SC-100/200/300/400, CompTIA Security+/CySA+/SecurityX, GIAC GSEC/GCIH).
• 3-5 years of demonstrated experience managing, configuring, and utilizing Microsoft Defender, Purview, and Sentinel.
• Experience supporting aerospace and defense organizations subject to CMMC residing in Microsoft 365 GCC High preferred.
• Strong analytical skills, attention to detail, and ability to provide clarity in complex, unprecedented or ambiguous environments.
• Strong organizational, communication and interpersonal skills with the ability to guide and influence technical teams.
• Proficiency with compliance tracking tools, GRC platforms, and project management tools a plus.
• Willingness to travel domestically up to 10%, depending on business needs.
• To conform to U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C 1324b(a)(3), or eligible to obtain the required authorizations from the U.S.

The BIG payoff

We are a company who is going to make a difference in the industries and the communities in which we choose to operate.

Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!

We want to work with people that reflect the communities in which we operate

Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@ReBuildmanufacturing.com or you may call us at 617.909.6275.