Job Description: Technical Support Engineer (APAC), BILINGUAL Japanese-English

Software Products can have defects. We help customers identify them and eliminate their impact so they can focus on their primary job! Our products involve highly sophisticated, cutting-edge software algorithms to detect critical defects and security vulnerabilities in source code. Therefore, our technical support issues can be highly complex --- solving them requires intelligence, intuition, insight, and true technical expertise.

About Black Duck Software, Inc.

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Key Responsibilities:

• Customer Advocacy: Serve as the Single Point of Contact (SPOC) for strategic customers. Act as a trusted advisor, understanding their environment and business goals.
• Troubleshooting: Diagnose and resolve complex technical issues (C/C++, C#, Java) via phone, email, and online meetings.
• Collaboration: Work closely with R&D and peers to provide effective solutions and reproduce customer issues.
• Knowledge Sharing: Create and share technical knowledge internally and with customers.
• Incident Management: Manage case queues effectively, prioritizing heavy workloads in a fast-paced environment.

Must-Have Qualifications

1. Education & Experience:

• Bachelor’s degree (or equivalent) in Computer Science or related field.
• 3–5 years of experience in technical support or software development.

1. Technical Skills:

• Proficiency in C/C++ and/or Java programming.
• Hands-on experience with Linux/Unix environments (e.g., shell scripting).
• Database experience (e.g., PostgreSQL/SQL).

1. Soft Skills:

• Exceptional written and verbal communication skills in English.
• Customer-centric mindset with a focus on delivering outstanding support.
• Ability to troubleshoot complex technical issues independently.

Nice-to-Have Qualifications

• Language: Proficiency in Japanese (Highly desirable for local support).
• Technologies:
• Experience with Kubernetes or Containerization.
• Database experience (SQL/NoSQL).
• Tools: Experience using Salesforce.com for case management.
• Domain Knowledge: Background in Application Security (AppSec), SAST, SCA, or DAST tools.

Work Environment: Fast-paced, collaborative, and results-driven. Occasional off-hour shifts may be required to support global customers.

AXS Japan GK, of AXS Group, LLC is a subsidiary of AEG and sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to leagues like the Swedish Football Association to the 38 clubs of the B-League in Japan to teams like the Los Angeles Kings, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Melbourne, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

Since our founding in 2011 and as part of Anschutz Entertainment Group (AEG Worldwide), we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

AXS is thrilled to be expanding its operations in our Tokyo office. This move comes as our company continues to grow its global footprint.

The Role

AXS is seeking a Product Reliability Engineer to troubleshoot, analyze, and fix known and unknown issues within the company’s various applications and databases.

What Will You Do?

• Troubleshoot issues within the applications and databases and creates unique solutions to these issues, with guidance as needed, in responsive to customer’s request.
• Work on various data requests for internal or external customers
• Create scripts to update or create data as needed
• Collaborate with other departments (finance, fraud, security, etc) to help get answers to issues or data needs
• Create and update documentation for issues encountered
• Coach more junior colleagues in techniques, processes, and responsibilities.

What Will You Bring?

• University degree in a computer science or technology field preferred.
• Bilingual fluency (Japanese and English)
• Experience with database query languages (i.e. SQL)
• Experience working with database platforms such as Oracle, SQL Server and PostgreSQL in a production environment
• Experience with logging, monitoring and alerting tools and best practices
• Experience coding in script languages such as JavaScript, bash, python etc. is preferred
• Experience coding in programming languages such as Java or .Net is preferred
• Experience working in cloud environments is preferred
• Ability to work under pressure and in production environments
• Ability to work independently
• Ability to prioritize several tasks at once
• Proficiency in identifying and diagnosing issues within operating systems
• Capacity to create innovative solutions to unique system issues.
• Willingness to work in our Tokyo office on a hybrid basis (3 days in office/two days working from home.)

What’s in it for You?

• The opportunity to play an integral role in expanding our global footprint
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Location:　

Hulic Aoyama 2nd Building, Shibuya
A 10-minute walk from Shibuya Station or a 5-minute walk from Omotesando Station

Established:
AXS Japan GK in 2020, AXS Group LLC established in 2011, AEG established in 1999

Number of Employees:
AXS Japan GK = 21, AXS Group, LLC globally = 900+ 

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

ABOUT THE ROLE:

The Enterprise Agents Engineering Team at xAI is a team of builders solving the hardest problems in applied AI: integrating with messy systems, orchestrating complex workflows, and harnessing AI to transform business operations. We build full-stack solutions with ownership of end-to-end product execution from ideation to deployment, collaborating closely with our team to incorporate cutting-edge AI advancements into robust and reliable user-centric solutions. Through an iterative development process, we work hand-in-hand with customers to gather feedback, refine features, and evolve products to address real-world challenges.

BASIC QUALIFICATIONS:

• Expert knowledge of either Rust or C++,
• Experience in designing, implementing, and maintaining reliable and horizontally scalable distributed systems,
• Knowledge of service observability and reliability best practices,
• Experience in operating commonly used databases such as PostgreSQL, Clickhouse, and CockroachDB

PREFERRED SKILLS AND EXPERIENCE:

• Expert knowledge of Python,
• Experience with Docker, Kubernetes, and containerized applications,
• Expert knowledge of TypeScript,
• Expert knowledge of gRPC (unary, response streaming, bi-directional streaming, REST mapping),
• Hands-on experience with LLM APIs, embeddings, or RAG patterns
• Track record of delivering user-facing software at scale.

About Appier

Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.

The Impact You’ll Make at Appier 

We’re looking for a Staff/Senior Machine Learning Platform Engineer to join our Machine Learning Platform Team, which powers end-to-end infrastructure for model training, evaluation, deployment, and monitoring at scale. Our platform supports daily execution of hundreds of ML models and processes billions of data records across batch and streaming pipelines.
In this role, you’ll shape the architecture and core components of our ML platform—covering batch (Spark), streaming (Flink), job orchestration (Argo on Kubernetes), and infrastructure tools—while ensuring the platform remains robust, scalable, and developer-friendly. You’ll also champion best practices and modern development tools including LLM-based programming assistants.

What You’ll Work On

• Architect, implement, and scale batch (Spark) and streaming (Flink) pipelines that process billions of records daily for ML training and evaluation.
• Design and operate robust ML job execution frameworks for training, inference, and post-processing.
• Build and maintain internal API servers and developer tools to orchestrate ML jobs on Kubernetes (via Argo Workflows, Helm, Terraform).
• Design and monitor data infrastructure using ClickHouse and PostgreSQL.
• Ensure high availability and observability through monitoring tools like Prometheus and Grafana.
• Collaborate with data scientists, product managers, and engineers to deliver reliable and efficient ML platform capabilities.
• Actively adopt and promote the use of LLM-based tools (e.g., GitHub Copilot, ChatGPT) to accelerate development, documentation, and debugging.
• Mentor junior engineers and help evolve team engineering culture and standards.

What We’re Looking For

• Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s preferred.
• 4+ years of hands-on experience in data systems, machine learning infrastructure, or platform engineering.
• Strong coding proficiency in Python and/or Java, with experience building large-scale production systems.
• Practical experience with Spark, Flink, Kubernetes (GKE), and infrastructure-as-code tools such as Terraform and Helm.
• Experience managing high-throughput data infrastructure using ClickHouse, PostgreSQL, or similar systems.
• Deep understanding of ML pipelines and distributed job execution in production environments.
• Proven ability to apply LLM-based tools (claude code, codex) to boost engineering productivity.
• Strong ownership, architectural thinking, and ability to lead cross-functional platform projects.

#LI-AK1

About Appier 

Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.

About the role

Appier's Playable Ads team (https://www.appier.com/en/blog/what-is-playable-ads)  builds AI-powered playable and video ad experiences that drive dramatically higher engagement and conversion for the world's leading apps and games. We're looking for a Senior Backend Developer with deep expertise in distributed systems and modern backend architecture to design and build the scalable, high-performance services behind these experiences — from creative generation pipelines to the infrastructure that brings our ML models to production. You'll work across microservices, messaging systems, data persistence layers, and system performance optimization, while partnering with ML scientists on MLOps workflows to continuously ship and serve new model versions to end users. You'll also collaborate closely with frontend engineers and product managers to deliver seamless, cross-functional outcomes.

If you're passionate about building backend systems that operate at scale, thrive in cross-functional teams, and want your code to directly power AI-driven ad experiences reaching millions of users, we'd love to talk.

What You'll Work On

• Architect and develop robust, scalable backend services and APIs using ASP.NET Core, owning sizable projects from system design through production operation.
• Design efficient database schemas and optimize data access logic across SQL and NoSQL data stores.
• Implement message-driven communication with high reliability and fault tolerance.
• Partner with ML scientists to build and maintain MLOps pipelines — including model versioning, deployment, serving, and monitoring — ensuring new models are reliably delivered to production.
• Lead system designs, drive technical roadmap decisions, and provide guidance to team members.
• Proactively identify performance bottlenecks, profile critical components, and implement scalable solutions.
• Own and continuously improve system observability, incident management, CI/CD pipelines, and deployment workflows.
• Explore and integrate AI-assisted development tools and emerging technologies to boost team productivity.
• Participate in on-call rotation to ensure product reliability and scalability.

What We're Looking For 

[Minimum qualifications]

• Proficiency in C# and ASP.NET Core, or experience with other object-oriented languages (e.g., Java, Go) with willingness to cross-train in the .NET stack.
• Proven experience in distributed systems, microservice architectures, and designing scalable backend systems.
• Strong expertise in PostgreSQL, MongoDB, or equivalent SQL/NoSQL databases, with hands-on experience in ORM frameworks such as Entity Framework Core.
• Advanced knowledge of message broker systems such as RabbitMQ, Kafka, or NATS.
• In-depth understanding of IO-bound operations, threading, parallelism, and asynchronous programming.
• Practical experience with Docker, container-based deployment workflows, and cloud platforms (AWS, GCP, or Azure).
• Hands-on experience with CI/CD pipelines, observability tooling, and production operational practices.
• Demonstrated ability to write clean, well-documented code and solve complex problems analytically.
• Clear communicator who can explain technical decisions to both technical and non-technical stakeholders and enjoys working in a fast-paced, collaborative environment.
• Proficient in using LLM-powered development tools (e.g., GitHub Copilot, Cursor, ChatGPT) to accelerate productivity.

[Preferred qualifications]

• BS/MS degree in Computer Science or a related field.
• Experience with MLOps practices such as model serving infrastructure, A/B testing frameworks, or ML pipeline orchestration tools.
• Leadership experience such as mentoring junior engineers, leading code reviews, or facilitating agile processes.
• Experience with performance profiling and debugging tools, high-performance network services, or FFI integrations for performance-critical components.
• Solution-oriented mindset with a focus on system sustainability, and willingness to explore emerging technologies into backend systems.

[Language]

Fluent in English, Japanese language proficiency is not required.

Open to overseas candidates/Visa Support
This position can be based in Tokyo, Japan or Taipei, Taiwan. For international candidates, Appier's Japan office provides visa sponsorship to ensure a smooth relocation transition to Japan.

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Sr. Account Executive - (Enterprise Sales), Japan

EnterpriseDB (EDB) is looking for an experienced and successful seller to grow the revenue in the chosen territory/market The successful candidate will work closely with Sales team and should have a successful track record in selling Enterprise software solutions to commercial and/or government markets. They will have had extensive experience of selling.

What your impact will be:

Sales Execution Performance:

• Achieve plan and overall revenue targets for your region (New Recurring Revenue, Renewal Recurring Revenue and Consulting Services).
• Identifying, qualifying, develop and close new opportunities for software subscriptions and associated consulting services.
• Ensure on-going optimization and structural alignment that capitalizes on growth opportunities within existing customer expansion and new logo acquisition based on market needs and opportunities.
• Create and sustain a sales performance culture that consistently exceeds the expectations of all stakeholders (employees, customers, shareholders).
• Interact and work effectively with all regional and global resources to maximise customer success and company revenue growth throughout the region.
• Person will be assigned Japanese major large customers in the industry as per the territory and will drive business from that territory.
• Sales motion is "High Touch!, meaning that he/she will directly contact with customer and increase our opportunities there.
• All EDB transactions will be though partners and then to EDB.

Collaboration:

• Work with your leadership and management of the sales function, setting a unified direction for the team based on global organisational guidance and ensure priorities are clear at all times.
• Proactively seek out and seize opportunities to collaborate with partners across the region to ensure the voice of the customer influences our efforts and investments in product, innovation and proposition development.
• Establish strong partnerships across matrixed functions to collaborate on solutions that help remove roadblocks/barriers to sales execution.
• Manage account and contact information through the entire sales lifecycle process using Salesforce.com and other related selling tools: ensure that the sales team maintains detailed account profiles, account plans and prepares sales and activity reports as required.
• Properly and effectively manage your forecast and roadmap of opportunities, setting accurate quarterly and annual expectations for delivery with very little variance.

What you will bring:

• 10+ years of hands-on experience as a seller with Japanese Customers in high touch sales of IT solutions in a highly complex and competitive marketplace with focus on Japan region.
• 5+ Years into database selling for Enterprise Customers.
• Experience with understanding of subscription based models & working with System Integrators & Partner.
• Person should be familiar with working with Japanese large customers as well as working with Japanese distributor of softwares and SelIers to the customers.
• Collaboration with Japanese software distributor and Sellers are required.
• Strong, tested sales experience in high growth organizations focused on landing new logo’s and maximising customer expansion.
• Experience in a disruptive market approach selling infrastructure software that displaces older technologies a plus.
• Experience selling open source software a plus.
• Solutions sales approach with a deep understanding and appreciation for the value of packaging consulting services to drive greater differentiation, value and success.
• Graduate degree a must, Post graduate degree a plus.
• Ability to foresee, interpret and rapidly respond to market changes by adjusting strategies and realigning priorities and resources accordingly.
• Demonstrated ability to work collaboratively and resolve conflict across different functional areas in a highly matrixes organisation as well as with external stakeholders.
• Advanced written and verbal communication skills.
• Strong business and analytical acumen.

We are seeking a highly skilled and innovative Technical Director to bridge the gap between client needs and technical solutions within our agency. The ideal candidate possesses a strong understanding of both data, marketing and technical domains, with the ability to architect technical solutions across technologies for web, mobile, enterprise martech and translate complex business requirements into effective and scalable solutions. You will work closely with clients, product design teams, and engineering (front end and back end) teams to design and implement solutions that meet project objectives and shape the technical direction for our clients. We are seeking a hands – on leader for engineering teams and design teams as well as a consultative leader with clients’ technical teams.  We are seeking someone who is collaborative, curious, problem solving oriented and kind.

What You’ll Do

• Architectural Design: Collaborate with cross-functional teams to design and develop scalable and efficient solutions [see example technologies below]. Create architectures that align with project requirements and business objectives.
• Technical Leadership: Provide technical guidance and leadership to the development team, ensuring best practices and architectural standards are followed. Serve as a subject matter expert, staying up-to-date with the latest trends, tools, and frameworks in the creative technology space.
• Solution Development: Work closely with clients and internal stakeholders to identify business needs and translate them into technical requirements. Lead the development of production-ready web, mobile, enterprise martech solutions  
• Collaboration: Collaborate with other Solution Architects, Software Engineers, Designers, and Project Managers to ensure seamless integration of  
• Evaluation and Optimization: Evaluate existing systems and technologies, identifying areas for improvement and optimization. Provide recommendations for enhancements, architectural changes, or technology adoption to enhance overall solution quality and performance.
• Collaboration: Partner with teams of developers and technologists.  
• Pre – sales: Participate in pre-sales conversations with clients and internal teams.

What You’ll Need  

• 8-10 years Experience as a Tech Director, Solution Architect, Technical Architect, Cloud Architect, pre-sales technical lead, or similar role, with a focus on web, mobile, enterprise technologies.
• Strong understanding of architectural principles, design patterns, and best practices in software development. Can provide solutions for high performance and scalability architecture.
• Experience in designing and implementing end-to-end solutions, from requirements gathering to deployment and maintenance.
• Strong communication and interpersonal skills to effectively collaborate with multidisciplinary teams and communicate technical concepts to non-technical stakeholders.  JP and ENG preferred based on client and internal team communication.
• Have experience with any Tech stack/language/framework (JavaScript, TypeScript, ReactJS, Angular, VueJS, HTML5 / CSS 3, SASS/LESS), Mobile (iOS, Android, React Native, Flutter), Backend (NodeJS, Java, Go, PHP, Python, .Net Core), Database (MySQL, MSSQL, PostgreSQL, MongoDB, Cassandra), Web Server (Nginx, Apache), Web (Drupal, AEM)
• Have strong solutioning experience with any of Cloud solutions: Azure, GCP or AWS.
• Excellent understanding of DevOps/CloudOps and building high-availability infrastructure.
• Leadership that combines persuasiveness, decisiveness, and competitiveness is necessary to motivate a team.
• Stay up-to-date on the latest technologies and industry best practices to drive business growth
• Design modern technical architectures to implement the solution
• Develop and oversee technical documentation of client  solutions ie architectures, user manuals, platform evaluation and  recommendations, conform and manage source code control guidelines for the agency
• Work with service-oriented architecture (SOA) technologies.
• Work with various teams to configure management systems via its management interfaces (E.g. EDM, Ad Platforms, CMS, etc)
• Familiarity with source code control systems (E.g. SVN, GIT)
• Familiarity with task tracking systems (E.g. Jira)
• Good understanding of quality processes and standards
• Ability to manage internal stakeholders and client stakeholders.
• Have worked in small/large teams and clients locally and regionally to deliver projects.
• Understanding how to work with product design teams is a plus.
• Exposure to Data-related projects like RFM, BI, ML, AI, is a plus.
• Skilled or Certified in Adobe, Salesforce, CDP, Loyalty Platforms, is a plus.
• Bilingual proficiency in Japanese and English (written and spoken).
• Ability to work in a fast – paced environment.

Operational & delivery excellence:

• Optimize operational efficiency as a catalyst for business success, streamlining technical processes, maximizing resource technical efficiency & utilization, minimizing project delays, number of technical showstoppers, and fostering a culture of continuous improvement.  
• Able to own and drive to solve technical escalations 
• Work with technical teams to implement and deploy solutions, ensuring quality and performance.
• Have experience working with distributed teams

Client consultation and pre- sales:

• Meet with clients to understand their business challenges and technical requirements.
• Translate client requirements into technical specifications and solution designs.
• Design and architect technical solutions that are scalable, reliable, and cost-effective.
• Participate in pre-sales conversations with clients and internal teams.

About Us

VML & Ogilvy Japan GK was established in April 2019 as a partnership between Geometry Global and The Ogilvy Group to enhance our offering to brands in Japan in support of their business ambitions and marketing objectives. We believe in the power of creativity to drive meaningful change that delivers positive business outcomes. Now more than ever the ability for an agency to flex and adapt to clients changing needs is vital in the application of communications, brand experience, commerce and technology. Our blend of global and local expertise and marketing capability is designed to meet the challenges of today while setting our clients up for success from tomorrow and beyond. VML & Ogilvy Japan GK is a WPP company (NASDAQ: WWPGY)

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