The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

Position Overview  

We are looking for an experienced professional who helps provide an accurate measure of product quality through effective processes and software automation, while continually improving testing throughout the software development life cycle. This person applies both practical and theoretical knowledge in Computer Science, along with previous experience in healthcare or a related industry. Additionally, the individual is expected to have the ability to architect, create, and execute both manual and automated tests across different layers of embedded and cloud applications.

Essential Job Functions and Responsibilities

• Leverage programming skills and test fixture knowledge to design, develop, maintain, and extend software automation frameworks for embedded and cloud applications.
• Collaborate with the team to design, execute, and maintain both manual and automated test scripts across UI, backend, API, performance, scalability, and security layers based on project requirements.
• Establish and enforce quality standards, ensuring they align with project goals and application areas under control.
• Engage with developers, subject matter experts, cross-functional teams, and product management in test case reviews and execution.
• Integrate automated tests into the CI/CD pipeline, ensuring results are stored in a shared repository.
• Translate business requirements into testable features and create test scenarios that meet those needs.
• Identify, troubleshoot, and document reproducible defects, working to resolve issues efficiently with software development team members.
• Create and manage functional, non-functional, and integration testing environments; conduct root cause analysis and debugging for features with moderate complexity.
• Lead discussions with cross-functional team members to identify high-risk areas early in the development lifecycle and create strategies to mitigate those risks.
• Develop test plans, audit execution evidence, and generate test reports, adhering to structured and controlled processes.
• Analyze and verify data conversions across multiple formats to ensure accuracy and compliance with EMR systems.
• Mentor junior team members and contribute to the continuous improvement of software quality methodologies and processes.
• Lead process improvements, manage Jira verification, and facilitate CCB meetings with cross-functional teams to drive consensus and project alignment.
• Troubleshoot complex issues in existing or new software by analyzing both product behavior and code.

Required Qualifications

• Bachelor's Degree in Electrical Engineering, Computer Engineering, or a related technical field, or equivalent combination of education and experience.
• Extensive experience with software quality engineering methodologies and processes.
• 4+ years of programming experience, leveraging AI libraries and tools to enhance and extend test automation frameworks.
• 2+ years of full-stack Software Test Engineering experience.
• 4+ years of experience utilizing AI tools and libraries to enhance test automation frameworks and build test fixtures for hardware interaction.
• 4+ years of hands-on experience in test automation using Python, Robot Framework with Appium, and Selenium.
• Strong understanding of testing methodologies and strategies, including black-box, grey-box, and white-box testing, as well as feature, functional, continuous integration, continuous deployment, continuous testing, and regression testing.

Desired Qualifications

• Experience in performance and load testing for embedded and cloud applications.
• Experience implementing CI/CD pipelines for automated tests across different application layers.
• Strong background in developing and integrating test fixtures with automated tests using Python, Robotframework, or AI tools and libraries.
• Self-motivated, independent, and eager to learn new technologies.
• Detail-oriented, with strong time management skills and the ability to meet deadlines.
• Excellent interpersonal and teamwork skills, with the ability to work independently.
• Exceptional analytical skills and problem-solving abilities.
• Collaborate effectively with team members, both in person and virtually, with this role requiring regular work from the office.
• Fexible, able to work under tight deadlines in office environment, and support off-hours demands when needed.

**Relocation support may be available for qualified candidates who are open to moving to the role’s location (Tijuana, BC).**

 Position Overview

The NPI lead coordinates New Product Introduction (NPI) activities from development through manufacturing transfer and production ramp for both capital equipment and disposable medical devices. This role provides technical and people leadership to NPI and/or Manufacturing Engineers and serves as the manufacturing owner for NPI programs, ensuring products are manufacturable, scalable, compliant, and delivered on time, cost, and quality targets.

The NPI Lead partners closely with R&D, Quality, Supply Chain, Operations, PMO, Regulatory, and external suppliers/CMs to drive successful product launches in a regulated medical device environment.

Essential Job Functions and Responsibilities

• Lead and supervise NPI and/or Manufacturing Engineers supporting new product programs.
• Own manufacturing readiness for NPI programs from concept through production release and ramp-up.
• Serve as the primary manufacturing interface to R&D, driving DFM/DFA, cost optimization, and risk reduction throughout development.
• Develop and scale manufacturing processes, tooling, fixtures, equipment, and test methods for capital and disposable products.
• Ensure execution of process and equipment validation (IQ/OQ/PQ, MSA) in compliance with FDA QSR, GMP, and ISO 13485.
• Partner with PMO to manage schedules, resources, risks, and timelines; proactively identify opportunities to accelerate launches.
• Lead pilot builds, early production runs, and transitions to Operations.
• Provide leadership for technical issue resolution, including NCs, CAPAs, yield loss, and early production challenges.
• Engage suppliers and Contract Manufacturers to support development, qualification, and manufacturing transfer.
• Ensure completion and compliance of manufacturing documentation (work instructions, BOMs, routings, PFMEAs, control plans).
• Track NPI performance metrics (yield, scrap, readiness, cost) and drive continuous improvement across launches

Required Qualifications

• S. in Industrial, Mechanical, Manufacturing Engineering, or related field.
• 7+ years of medical device manufacturing and NPI experience, including disposable/single-use products; capital equipment experience preferred.
• Advanced English
• Previous supervisory or team-lead experience
• Strong knowledge of FDA QSR, GMP, and ISO 13485.
• Proven experience leading cross-functional NPI programs in a regulated environment.
• Experience with high-volume manufacturing.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with Microsoft Office, Minitab, and CAD tools (SolidWorks/AutoCAD).

Desired Qualifications

• Lean Six Sigma Green Belt or higher.
• Experience with extrusion, injection molding, ultrasonic welding, tubing/sets, or electro-mechanical assemblies.
• Strong DFM/DFA and cost optimization background.

Position Overview  

The Senior Software Developer in Test Engineer is an experienced professional who participates in providing accurate measure of product quality, processes, software automation, and continually help improve testing throughout the software development life cycle. This person applies their practical and theoretical knowledge from Computer Science and previous experience in healthcare or a related industry.   Additionally, the person is expected to have the ability to architect, create, and run both manual and automated tests for different layers of embedded and cloud application.

Essential Job Functions and Responsibilities

• Leverage programming skills and test fixture knowledge to design, develop, maintain, and extend software automation frameworks for embedded and cloud applications.
• Collaborate with the team to design, execute, and maintain both manual and automated test scripts across UI, backend, API, performance, scalability, and security layers based on project requirements.
• Establish and enforce quality standards, ensuring they align with project goals and application areas under control.
• Engage with developers, subject matter experts, cross-functional teams, and product management in test case reviews and execution.
• Integrate automated tests into the CI/CD pipeline, ensuring results are stored in a shared repository.
• Translate business requirements into testable features and create test scenarios that meet those needs.
• Identify, troubleshoot, and document reproducible defects, working to resolve issues efficiently with software development team members.
• Create and manage functional, non-functional, and integration testing environments; conduct root cause analysis and debugging for features with moderate complexity.
• Lead discussions with cross-functional team members to identify high-risk areas early in the development lifecycle and create strategies to mitigate those risks.
• Develop test plans, audit execution evidence, and generate test reports, adhering to structured and controlled processes.
• Analyze and verify data conversions across multiple formats to ensure accuracy and compliance with EMR systems.
• Mentor junior team members and contribute to the continuous improvement of software quality methodologies and processes.
• Lead process improvements, manage Jira verification, and facilitate CCB meetings with cross-functional teams to drive consensus and project alignment.
• Troubleshoot complex issues in existing or new software by analyzing both product behavior and code.

Required Qualifications

• Bachelor's Degree in Electrical Engineering, Computer Engineering, or a related technical field, or equivalent combination of education and experience.
• Extensive experience with software quality engineering methodologies and processes.
• 4+ years of programming experience, leveraging AI libraries and tools to enhance and extend test automation frameworks.
• 2+ years of full-stack Software Test Engineering experience.
• 4+ years of experience utilizing AI tools and libraries to enhance test automation frameworks and build test fixtures for hardware interaction.
• 4+ years of hands-on experience in test automation using Python, Robot Framework with Appium, and Selenium.
• Strong understanding of testing methodologies and strategies, including black-box, grey-box, and white-box testing, as well as feature, functional, continuous integration, continuous deployment, continuous testing, and regression testing.

Desired Qualifications

• Experience in performance and load testing for embedded and cloud applications.
• Experience implementing CI/CD pipelines for automated tests across different application layers.
• Strong background in developing and integrating test fixtures with automated tests using Python, Robotframework, or AI tools and libraries.
• Self-motivated, independent, and eager to learn new technologies.
• Detail-oriented, with strong time management skills and the ability to meet deadlines.
• Excellent interpersonal and teamwork skills, with the ability to work independently.
• Exceptional analytical skills and problem-solving abilities.
• Collaborate effectively with team members, both in person and virtually, with this role requiring regular work from the office.
• Fexible, able to work under tight deadlines in office environment, and support off-hours demands when needed.