Get To Know Our Team:

• The BI‑Infra organization owns Agoda’s core data warehouse architecture and operates the platforms that power analytics and BI across the company (e.g., SQL Server DW, SSAS, Vertica, StarRocks, Hadoop, Superset, Metabase, Tableau, Power BI Report Server). Our mission is to maximize system uptime and provide the best possible data and visualization experience to Agoda users. 

• The BI‑Infra DBA sub‑team focuses on database and BI platform reliability, performance, and cost efficiency — designing and operating scalable OLAP engines, tuning workloads, defining SLIs/SLOs, and partnering with BI and product teams to keep critical analytics systems healthy at scale. 

The Opportunity:

We are looking for a Senior/Staff Data Platform Engineer (BI Infra DBA) to lead the technical direction and operations of our analytics database and BI platforms (StarRocks as the primary analytics engine, Vertica, SQL Server DW, visualization backends, and related services). You will: 

• Own critical database and BI infrastructure end‑to‑end — architecture, performance, reliability, and security. 

• Lead multi‑team initiatives such as expanding StarRocks adoption and leading sql server datawarehouse migration, and major upgrades of visualization/BI tools. 

• Set engineering and operational standards for how we design, deploy, and monitor our BI data platforms, acting as the technical point of contact for BI‑Infra DBA 

What You’ll Do:

• Design and evolve Agoda’s BI data warehouse architecture across SQL Server DW, Vertica, StarRocks, and related services, focusing on availability, scalability, and cost efficiency. 

• Lead migration and modernization projects such as: 

  • Migrating workloads off MSSQL DW to more sustainable platforms (Production standby, data lake, StarRocks, etc.). 

  • Decommissioning legacy components as part of the long‑term DW strategy. 

• Define and implement data and query engine standards (indexing/partitioning patterns, materialized views, retention strategies, governance and access patterns) for BI platforms. 

• Define SLIs/SLOs for key services (StarRocks, Vertica, Tableau, Superset/Metabase, MSSQL DW) and ensure they are instrumented, monitored, and reviewed regularly. 

• Lead incident response for BI‑Infra DBA‑owned platforms: diagnose cross‑system issues (Query Engine - Database, VIz tools, Compute, Storage, Network), post‑mortem/root‑cause analysis, and follow‑up improvements. 

• Partner with BI‑Infra Ops/Dev/Viz and DBDev/DBOps on end‑to‑end reliability — from ingestion pipelines to visualization queries and user traffic patterns. 

• Perform deep query and workload tuning for high‑impact systems (e.g., finance, supply, whitelabel analytics, experimentation, DQ), reducing CPU/memory/IO and improving latency at scale. 

• Optimize resource consumption and license/capacity planning for Query Engine – Database and BI tools. 

• Collaborate with infra and product teams to evaluate and adopt new query engines / database technologies where they materially improve reliability, performance, or cost. 

• Own upgrade and patching strategies for database and BI stacks (OS, engine, drivers), using canary/blue‑green and rollback plans to minimize downtime. 

• Improve and extend CI/CD and deployment automation for database objects, jobs, and configuration (GitLab, AWX/Ansible, ArgoCD, etc.). 

• Build and maintain observability for BI-Infra DBA services (Grafana, Prometheus/SLO dashboards, alerting, Hedwig/NOC integrations) to detect and act on issues proactively. 

• Implement and maintain secure access patterns for DW and BI platforms (service accounts, RBAC, gMSA, password rotation, SSO/OKTA integration, DR strategy). 

• Partner with security and data governance teams to remediate vulnerabilities within SLAs, enforce data residency constraints, and ensure that upcoming workloads (e.g., whitelabels) are compliant by design. 

• Act as technical lead for BI‑Infra DBA initiatives, collaborating closely with BI‑Infra Ops/Dev/Viz, Database Operation/Development, Infra, and BI product teams. 

• Mentor and coach junior engineers on database performance, reliability, and platform engineering best practices; help raise the bar for design reviews, runbooks, and incident hygiene. 

• Contribute to knowledge sharing - Documents [Confluence, Agoda Internal Document Framework], internal talks, runbooks and help shape the technical roadmap for BI‑Infra DBA. 

Required Qualifications:

• 5+ years of experience in data engineering / database engineering / DBA / platform engineering, with at least several years owning production OLAP/BI databases at scale. 

• Strong expertise with StarRocks (or similar modern MPP / columnar systems such as Vertica, ClickHouse, Presto/Trino, Druid, Doris, Impala) and solid SQL Server experience, including: 

  • Query execution internals and tuning (plans, statistics, partitioning, indexing, materialized views). 

  • Capacity planning, storage layout, and backup/restore. 

• Proven experience operating mission‑critical database or BI services in production: 

  • On‑call incident response, debugging across layers, and post‑mortem/root‑cause analysis. 

  • Designing and maintaining SLIs/SLOs, dashboards, and alerting for latency/availability/error budgets. 

• Solid understanding of data warehouse and ETL concepts (core DW tables like Fact-Dimension, MSSQL Replication/CDC, Staging patterns, data freshness & consistency, DQ processes). 

• Hands‑on experience with Linux and Windows in production environments (patching, hardening, troubleshooting resource issues). 

• Experience with infrastructure automation and CI/CD: 

  • Pipelines and deployment automation (GitLab CI, Ansible/AWX, ArgoCD, or similar). 

  • Git‑based workflows for database objects. 

• Strong communication and collaboration skills: 

  • Able to represent BI‑Infra DBA as the technical point of contact in cross‑team design and incident discussions at IC4 level. 

  • Comfortable explaining complex trade‑offs to both technical and non‑technical stakeholders. 

Preferred Qualifications:

• Experience with StarRocks or similar modern OLAP engines, including: 

  • Designing schemas and materialized views for BI workloads. 

  • Operating clusters across multiple environments (DR, performance/capacity testing, cost tuning). 

• Hands‑on work with Superset, Metabase, Tableau, Power BI Report Server as data consumers — understanding how visualization patterns translate into backend workload and SLOs. 

• Exposure to Hadoop / Data Lakehouse ecosystems (e.g., Impala, Spark, Hive) and strategies for moving workloads from DW to lake/next‑gen engines. 

• Experience with observability stacks (Prometheus, Grafana, Hedwig/NOC dashboards and alerting), SRE practices, and especially using AI/LLM-based tools to help with log analysis, anomaly detection, or auto-remediation for database/BI engines — this will be a strong plus. 

• Prior technical leadership at IC4 level or equivalent, driving multi‑quarter cross‑team projects and raising engineering standards for reliability, performance, and maintainability. 

Job Overview

We are looking for a hands-on Lead/Supervisor to manage inbound operations in our warehouse. This role will be responsible for receiving, checking, and putting away goods, while ensuring inventory accuracy and smooth daily operations. You will lead a team and make sure all inbound activities meet company standards and customer SLAs.

Key Responsibilities

Inbound Operations

• Supervise daily receiving, checking, and put-away activities
• Ensure all inbound shipments are processed on time and correctly
• Coordinate with transport and relevant teams for smooth inbound flow

Inventory Control

• Ensure stock is accurate in both physical and system (WMS)
• Investigate and resolve any inbound discrepancies
• Support cycle count and stock take activities

Team Management

• Assist on leading and controlling a team of warehouse staff
• Assign daily tasks and manage manpower based on workload
• Train new staff and monitor team performance

Process Improvement

• Identify issues in inbound process and suggest improvements
• Improve productivity and reduce errors
• Ensure team follows SOP and work standards

System & Coordination

• Update WMS accurately and on time
• Work closely with Outbound, Inventory, and Customer Service teams
• Ensure proper documentation for all inbound activities

Safety

• Ensure team follows safety rules in warehouse
• Maintain clean and safe working environment

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, or related field
• 3–5 years experience in warehouse / fulfillment operations
• At least 1–2 years experience in a supervisory role
• Thai speaking candidate
• Experience using WMS
• Good leadership and problem-solving skills
• Able to work 6 days a week and in shift (if required)

This role will follow a hybrid working arrangement with our client, 3 days per week onsite in the Nonthaburi area. High possibility to be converted to our full time engineer.

In this role, you will get to:

• Design and build scalable, reliable data pipelines (ETL/ELT) for large-scale datasets
• Architect and implement modern data platforms using Databricks (Lakehouse, Delta Lake)
• Develop robust data processing using Python (PySpark) and SQL
• Own end-to-end data workflows: ingestion, transformation, validation, serving
• Optimize data pipelines for performance, scalability, and cost efficiency
• Define and enforce data engineering best practices, standards, and governance
• Collaborate with Data Scientists, Analysts, and Product teams to translate business needs into data solutions
• Implement orchestration and scheduling frameworks (e.g., Airflow / Databricks Workflows)
• Ensure data quality, reliability, and observability across pipelines
• Lead technical discussions and contribute to architecture decisions
• Mentor junior engineers and support team capability building

You’ll be successful if you have:

• Bachelor’s or Master’s degree in Computer Science, Data Engineering, or related field
• 4+ years of hands-on experience in data engineering roles, ideally using Databricks in building scalable data pipelines 
• Expertise in building data pipelines using tools like Databricks, Airflow
• Strong knowledge of data lake/warehouse architecture (e.g., Snowflake, Redshift, BigQuery, or Delta Lake)
• Advanced in Python, SQL programming skills 
• Proven experience working with cloud infrastructure (AWS, GCP, Azure) and managing cloud-native data platforms
• Strong problem-solving and communication skills; able to lead data initiatives with minimal supervision
• Good command in English

APPLY NOW!

Job purpose:

We are looking for a talented candidate to build and support the Commercial Finance at aCommerce, in a very fast-paced environment.

As an Assistant Manager/Manager Financial Planning & Analysis - SCM, you will be working with a Head of Commercial Finance to provide insights of SCM to the business, variance analysis, forecast and Planning and escalating any financial issues to management and recommend strategies for increasing financial performance.

Job Responsibilities:

- Work with Operations Team on Monthly Cost projection (Fulfilment Cost, Warehouse Cost and Delivery Cost).
- SCM Planning, including Warehouse, Headcount and Logistic.
- Work with Operations Team on monitoring CAPEX and OPEX Budget.
- Perform cost analysis in many different angles.
- Perform Variance analysis between Actual, Forecast and Budget and provide supporting reasons for all variances.
- Inventory aging, Provision, losses and claim analysis.
- Work with SCM team on Inventory management for cost optimization.
- Perform Fulfilment cost allocation.
- Provide Actual Monthly, Quarterly and Yearly performance and Cost trends to Operation Team and prepare Slide for Monthly Business Review.
- Prepare Report and Slides for Monthly Business Review.
- Gather issues or business interruption to prevent and report risks to management.
- Support on any Ad-hoc required by Head of Commercial Finance.

What we are looking for:

- Our ideal candidate will have strong strategic and analytical thinking.
- Excellent relationships and communication, alignment across the organization.
- You are comfortable in highly ambiguous environments but hate ambiguity and seek to bring order from chaos wherever possible. However, you know your limits and prioritize where you can make the most impact.
- You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates, and you give and get all the facts making it easy for others to make decisions.
- You drive results in a way that makes everyone better.
- You can work both fast and right and don’t view them as trade-offs. You understand when things require precision and accuracy and where 80% gets you to the desired outcome.
- You operate like an owner and expect others to as well. You take personal responsibility and value personal responsibility in others.

Key requirements:

- 2 years of experience in Financial, Planning and Analysis or Controller role.
- Experienced in Logistic and E-Commerce Company will be surplus.
- Strong written and verbal communication skills.
- Experience in a growth stage Internet/software company preferred.
- Has strong analytical skills and a structured approach to solving unique business problems.
- Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.
- Strong Microsoft Office Skills especially Excel.
- Able to communicate in English on both writing and speaking Skills.

• Work closely with Solution/Development team to understand clients business requirements and map them to Saas products capabilities.
• Ensuring the SDD are in accordance to clients specification, leveraging out of the box functionality and best practises in the market. Able to simply complex requirement’s.
• Advice clients on supply chain best practises aligned with the SaaS workflows (e.g. inventory management, order fulfilment, marketplace).
• Maintain accurate implementation documentation in company shared folder or platform.
• Proactively identify gaps between client needs and product capabilities, documenting enhancement request for product team.

• Develop and maintain training materials given by product team, including user guides, quick references, and e learning modules tailored to different user personas (e.g. warehouse, planners, logistics coordinators or super users).
• Conduct virtual or on-site super/end user training session to ensure clients are proficient in using the system before go-live.
• Deliver “Train the Trainer” session to client super – user to enable internal knowledge transfer.
• Assess training effectiveness through quizzes, feedback forms, and hands-on exercises and adjust training materials accordingly.

• Develop detailed UAT test scripts and scenarios based on business requirements and functional specification.
• Coordinate UAT schedules with client stakeholders, ensuring adequate participants and resources availability.
• Test the cases in UAT environment before actual UAT conducted with client to ensure the fixes are done earlier.
• Guide clients users through the UAT process, demonstrating how to execute test cases and document results.
• Log, track and manage issues identified during UAT in the project tracking document.
• Validate fixes and perform regressions testing to ensure system stability before go live sign off.

• Collaborate with client, Delivery Manager and internal teams to finalize the go-live cutover plan, ensuring alignment with Saas product deployment schedule.
• Execute final data migration validation and system configuration checks immediately prior go live.
• Facilitate the Go-Live Decision process by consolidating all readiness criteria into a formal assessment including

• UAT Sign Off: Confirmation that all critical and high-priority issues have been resolved and accepted by the client.
• Training completion: Verification that end – users and super users have completed required training and demonstrate competency.
• Data Readiness: Confirmation that master data and transactional data have been validated, cleansed and successfully migrated to the productions environment.
• Environment Stability: Validation that the Saas production environment is configured and all integrations are functioning as expected.
• Cutover Checklist: Completion of all pre-defined cutover tasks, including rollback procedures and contingency plans.
• Client approval: Formal sign off from the clients project sponsor or steering committee confirming their readiness and acceptance of go live.

• Approved for Go Live: All criteria met; proceed as planned.
• Conditional Go Live: Minor non critical items remains that do not impede business operations, mitigating plan documented and accepted by client.
• Deferred/Not ready: Critical criteria not met; go live rescheduled with clear remediation plan and timeline.
• Provide go live day support, monitoring system performance, user login activity, and initial transaction volumes.
• Serve as the primary point of contact for go live day issues, triaging and resolving critical items in real time while escalating product elated bugs to engineering with clear reproductions’ steps.

• Deliver struture4d HyperCare support period (typically 2–3 weeks post go-live) to stabilise adoption and ensure client confidence in the Saas Platform.
• Operate within defined SLAs for response and resolution times, triaging incoming support tickets from client users.

• User errors: address through coaching or additional training
• Configuration issues: Adjust system settings as needed
• Product Bugs: Documents with detailed steps and escalate to engineering
• Enhancement request: Log for product roadmap consideration
• Conduct daily stand up calls with the client during HyperCare to review open tickets, prioritise resolution and communicate progress.
• Transition the client to the Customer Care Support Team t the HyperCare conclusion, ensuring a smooth handover with complete documentation of open items.

• Schedule and facilitate post mortem (or “retrospective”) session internally and client within 2–4 weeks after go live.

• Project Summary: Scope, timeline and Key Milestones
• Successes: What went well, including effective training approach, smooth go live execution and positive client feedback.
• Challenges: What didn’t go well/root causes of delays, issues or adoption hurdles
• Product Feedback: Prioritise list of product gaps or features request identified during project.
• Process Improvements: Actionable recommendation to improve implementation methodology, templates or documentation.
• Present post mortem findings to internal stakeholder, contributing to the implementation practise knowledge base and continues improvements initiative.
• Track closure of post mortem action items to ensure lesson learned translate into tangible improvements for future Saas implementation.

• SaaS Product Knowledge (e.g WMS, OMS)
• Familiar with supply chain end to end processes
• Training & Adoption
• Support & Triage
• Reporting & Documentation
• Language Proficiency: English & Thai Speaking expertise

• Client-Centric Mindset
• Adaptability & Learning Agility
• Structured & Detailed Oriented
• Strong Communication Skills
• Collaborative Team Player
• Proactive & Self Sufficient
• Resilience & Grit
• Business Acumen

Duties and Responsibilities

• Managing all product contents on eCommerce channels, such as webstore, Lazada, Zalora,
• LINE, etc.
• Making sure products are always ready-to-sell and well presented to the customer to maximize
• sales volume
• Coordinating with internal (warehouse, production) as well as external (brands, e-commerce channels) parties
• Coordinating supply chain and inventory management with suppliers
• Researching market data and monitoring competitors' promotions online
• Helping brand clients grow their sales on online channels as fast as possible

Qualification

• Bachelor Degree (new graduates are welcome)
• Good computer skills and ability to quickly adapt to new software and systems.
• MS Excel knowledge such as pivot or vlook up
• Ability to work in a fast-moving environment
• Attention to detail
• Fluent Thai
• Be able to communicate in English

We are looking for a Project Manager to help us transform ecommerce for brands and retailers in SE Asia.

As a Project Manager you will work with aCommerce and client’s Technology and Business teams as well as aCommerce’s vendors to facilitate project execution and delivery to meet business goals, timeline and budget.

You must understand the client’s requirements and client’s platform in technical detail to drive system integration with the aCommerce platform mainly in Order and Warehouse Management integration. You will be the key contact person for the client, vendor and internal aCommerce for technical aspects along the project including requirements, plan, resources, issues until the project rolls out and goes to maintenance. You will work closely with aCommerce Business, Product Managers and Development teams to get all the support needed for the project.

Job Responsibilities:

• In this role, the candidate will facilitate project objectives and provide cross-functional support and coordination between stakeholders across all levels of the organisation.
  Including: Clients across multiple countries, Product Development, Logistics , Marketing, Web Development and Application Support.
• Gather business and functional requirements, marketing and technical requirements in order to provide
  project estimation and draft project software requirement specifications (SRS)
• Define & manage roll-outs of Business & Operational process flows.
• Facilitate ongoing communication between aCommerce and the Client’s business or technical teams as
  required for project execution
• Manages day-to-day operational aspects of a project from scope, timeline and deliverables quality
• Effectively applies our methodology and enforces project standards
• Monitor and control project budget
• Ensures project documents are complete, current, and stored appropriately
• Facilitate clear guidance to internal & external team on platform backend user guide or data integration flows, and conduct necessary user trainings

Qualifications:

• A Bachelor’s Degree in a technical discipline (e.g. computing, IT, software engineering etc)
• Minimum of 3 years of professional and technical experience.
• Excellent communication skills, verbal and written
• Strong attention to detail and ability to understand complex systems
• Experience of technical integrations and software development processes
• Experience on any eCommerce platform is preferred
• Familiarity with ERP systems is a plus
• Project P&L experience is a plus
• Very strong client management and people management skills are needed
• Ability to work under pressure
• Willingness to travel to client sites
• Experience of ecommerce and associated challenges is preferred
• Have an affinity for information technology and software development

About aCommerce

aCommerce is the leading ecommerce enabler in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 1,400 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment.

All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate.

We do not tolerate discrimination or harassment based on any of these characteristics.

Do you have what it takes to be part of the aTEAM?

aCommerce is currently looking for a-class individuals who can enable brands to become high-performing businesses. Our goal is to help brands achieve optimum performance and reach their targets!

If you are someone passionate about e-commerce -- an individual with the right skills, passion and commitment to bring brands to the next level, then you might just be the person we are looking for. Join the aTEAM as an Associate Key Account Manager!

As an Associate Key Account Manager, you will be the client's main POC leading the end-to-end process, which includes cross-functional activities involving both internal and external stakeholders. You will also be responsible on developing strong relationships with brands, marketplaces and other channels to drive business growth.

Specifically, this role will be:

• Managing fast-growing e-commerce sales of large brands through online marketplaces (Lazada, Shopee, Zalora, 11 Street, JD Central, etc.) and their own webstores
• Designing and implementing high impact promotion campaigns to increase clients' sales
• Ensuring optimal product presentation and visibility on all online channels
• Advising clients on their Ecommerce strategy, in relation to merchandising, promotion planning and marketing activities
• Coordinating with internal (tech, warehouse, marketing) and external parties (marketplaces)
• Potential to evolve to category role with management responsibility

Profile: The ideal candidate should be agile with high drive for results, strong inter-personal skills and is strategic. The role will also require a combination of financial acumen, business development and account management skills:

• 1+ year working experience in e-commerce or International Brands like FMCG, H&B Company, H&B retail, etc (commercial/account management roles)
• Ability to work independently with high level of responsibilities, including direct relation with clients' persons-in-charge
• Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tools
• Ability to work in a fast-moving environment
• Fluent Thai and English

Benefits:

• Competitive salary, monthly incentive, and other benefits.
• Opportunity to work with successful founders and unparalleled exposure to a multicultural team of experts in E-commerce.
• Being at the center of Thailand's Ecommerce ecosystem with strong relationships to all key players in the market
• Work in a fun and casual startup environment with flat hierarchies and a strong international mindset

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About aCommerce

aCommerce is the leading e-commerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever.

Founded in May 2013, aCommerce has over 1,000 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.