We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experience working with cross functional teams Sales, Support, Engineering
• Experienced using Datadog and/or other cloud monitoring tools
• Thai language proficiency is a requirement as this role focuses on Thai speaking clients in the region

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

Duties and responsibilities

● Design and develop software for managing various forms of supply chain and ecommerce
applications. This includes order workflows and inventory related to the sale of goods on e-
commerce sites and shopping channels.
● Design and implement real-time API, asynchronous process, and batch processes for integrating
with external systems.
● Works closely with other team members in a scaled agile development team. Actively
recommend improvements to support aCommerce being a learning organization
● Troubleshoot system and processing failure providing both work-arounds and root cause
analysis to permanently address the issue
● Deploy into and operate large-scale, cloud based distributed systems.
● Develop unit testing, automated functional testing and load testing for improving system
reliability and performance.
● Maintain CI/CD pipelines related to the services under development
● Construct and maintain appropriate unit tests related to code under development
● Mentor younger developers

Capabilities

• At least 5 years of experience working software engineering, software integration or other
  similar roles
• Experience in Python preferred, but we are willing to train. Experience in at least two
  programming languages such as Java, C++ or Ruby is required if the candidate does not have
  prior Python experience.
• Experience with SQL and/or NOSQL databases is required.
• Experience working with a Message Broker (i.e., RabbitMQ, JMS, Kafka) is required.
• Experience with Javascript and Front End frameworks is required.
• Experience with in-memory data stores such as Redis is preferred
• Strong knowledge and background of Software Development Life Cycle activities (Design,
  Implementation, Code Review, Unit Testing, Debugging, and Release) with experience in agile
  practices strongly preferred
• Awareness of the demands of building cloud-based applications required. Experience of
  developing and running applications in a Kubernetes ecosystem preferred
• Experience using Unit Test frameworks is required.
• Experience with automated testing technologies like Selenium, Robot Framework, or Cucumber
  is a nice plus.
• Strong analytical and problem skills as well as an attention to details
• Self-motivated, multitasking, pressure-tolerant, result-oriented personality with excellent
  communication, interpersonal, team building and time-management skills
• As aCommerce works in multiple countries in Southeast Asia, the ability to communicate in
  English, both written and oral form is required.
• Ability to work effectively within an agile development team.